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Hyland Reviews
Updated Nov 30, 2023
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Found 1,212 of over 1K reviews
53% Recommend to a Friend
57% Approve of CEO
Found 1,186 of over 1K reviews
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Recommend to a Friend
Approve of CEO
Bill Priemer
769 Ratings
Top Review Highlights by Sentiment
Excerpts from user reviews, not authored by Glassdoor
Pros
- "Most of the people are great and happy to be there which makes your days enjoyable" (in 146 reviews)
- "Hyland has a great work/life balance and is very accommodating to individual circumstances." (in 112 reviews)
Cons
- "Pay feels low for such a large company and few people have any clue how to do their job." (in 128 reviews)
- "Management doesn't have a breadth of experience as everyone has only worked at Hyland" (in 37 reviews)
Ratings by Demographics
This rating reflects the overall rating of Hyland and is not affected by filters.
- 5.0Nov 3, 2023Senior Software EngineerFormer Employee, more than 5 yearsWestlake, OH
Pros
It was like getting a masters degree in software engineering. Working with the best and brightest was amazing. I leveled up my skills tremendously in different languages and methodologies.
Cons
Pay too little to retain.... unfortunately the skills learned were so amazing that other opportunities came knocking that were 3x my salary. Hyland couldn't match.
1 - 3.0Nov 13, 2023SalesFormer Employee, more than 5 years
Pros
Co-workers and direct management are genuine and friendly. Work-life balance was the only thing that was consistent during my time. There was never an expectation to work after-hours; you have the ability to flex time and manage yourself. Hyland is one of the only tech companies based in Cleveland with a global reputation. That reputation was positive locally until spring 2023.
Cons
Leadership seems to not be in touch with individual contributors nor their customers. The future of the company looks bleak and sales is driven by an 'up-sell-whatever-you-can' mentality; even with long-term customers who Hyland claims to consult with and care for. There is little strategic thinking and often, sellers sell the product, just hoping that professional services can figure out how to deliver - and often times, to no-fault of the individuals involved, they are unable to. Upgrades and maintaining the product for customers continues to be a challenge and will evolve into more dissatisfied customers who are expected to shell $25k-45k in one-time services simply to upgrade to the latest version -- which, by the time the team completes the upgrade, may be a version or two behind. After the second round of layoffs - spring 2023 - all sense of culture disappeared. No one seemed to want to help each other anymore, Teams chatter seemed to go silent, and it became very difficult to get help or any questions answered. It felt like a lot of the institutional knowledge and direction of the company left with the folks who were laid off or was irrelevant because of an uncertain future. Diversity is a complete wash. The company is run by white men and it shows, regardless of how many times the CEO can read a pre-written DEI statement on their weekly meetings.
11 - 1.0Sep 21, 2023Anonymous EmployeeFormer Employee, more than 5 yearsWestlake, OH
Pros
The release schedule constantly shifts but is usually a few months out, allowing for a decent work/life balance. The company is essentially fully remote, which most people enjoy.
Cons
After two rounds of layoffs, company culture is virtually nonexistent. Team members are treated more or less as a cog in a machine that can be replaced anytime. Expectations are typically unrealistic and not really what customers want, which reflects poorly on the teams who worked hard to make things happen instead of heads of product taking the fall. All those with the most knowledge have been cut and replaced by contractors or new members in India with a lack of documentation and are expected to "fix the problem for good", even if they don't know where to start. Overall, this will result in a slowdown of research and development and a loss of customers. This company is headed towards bankruptcy, or they'll probably use whatever money they have left to acquire companies and treat them as assets before they close shop.
21 - 4.0Nov 30, 2023Global T&E Specialist 3Former Employee, less than 1 yearCleveland, OH
Pros
I liked the culture of caring about their employees when I began working there. I was so blessed to have the best manager ever. We are still friends and I'd work with her again.
Cons
I was employed for only 6 months and then was shocked when they laid off 20% of the staff which included me. I was fairly treated receiving 3 months of severance. I'm giving an overall 4 stars due to being laid off. Other than that, it was a good experience.
- 1.0Nov 28, 2023Anonymous EmployeeFormer Employee, more than 1 yearWestlake, OH
Pros
This is a company that used to care about its employees as much as its customers--which is how they acquired the business with those customers.
Cons
The culture is heavily toxic, protective of mediocrity driven by ego based executive team who are focused on rewards' based leadership rather than leading from responsibility. Pay is lower than average in the industry. Employees are discouraged from growing or seeking promotion. HR leadership has no experience leading an organization of this size and is at cause with the toxicity. HR not at all respected by executive team.
4 - 4.0Nov 19, 2023Cloud Support AnalystCurrent Employee, more than 1 year
Pros
Good culture Free food/drinks/snacks in the office often Periodic office events with catering Good benefits Some jobs let you work remote 100%
Cons
Top level leadership seems to not make good decisions for employees. More profit driven. Large layoffs in 2023, while bragging about how much money they're making. Some jobs aren't allowed to do remote, even though it would be possible
5 - 1.0Nov 24, 2023Anonymous EmployeeCurrent Employee, more than 8 years
Pros
They were generous about severance with most recent layoff round, even if they did it in an impersonal way.
Cons
So much corp debt! They have a history of buying competitors. The end result is a portfolio full products that now compete internally, and not one of them is supported to the level customers demand. Staff cuts make it increasingly hard to keep products current. Instead, leaders assure customers they can stay on old platforms forever, while tech debt continues to grow.
3 - 2.0Sep 28, 2023Network EngineerFormer Employee, more than 3 yearsWestlake, OH
Pros
Position was fully remote so I spent the entire 3.5 years working from home. Direct report manager was very good.
Cons
Job was outsourced to India due to cheaper labor with no warning. Management within the company is REALLY bad. Management tends to be extremely disconnected with what is actually happening within the company and the day to day work that the employees are doing. Feedback usually falls on deaf ears. My direct report manager was excellent but that tends to not be the case with most teams. Pay is well below the industry average.
11 - 1.0Sep 14, 2023DeveloperFormer Employee, more than 8 yearsWestlake, OH
Pros
The office culture was amazing. People had been working together for 10-20 years and through their relations and motivation developed the kind of strong work ethic that other companies could only dream of. The company work hours are very flexible with full-time remote work as an option, allowing people to work on their own schedule as necessary. The middle management was pleasant to work with and seemed to genuinely care about people who worked under them.
Cons
The company is owned by a private equity firm that seems content with running the company into the ground for short-term gains. Earlier this year, over 1000 of the staff, mostly comprising of older, more experienced developers and low-to-mid level management, were unceremoniously laid off with little rhyme or reason, causing productivity to grind to a halt and leading to significant staff shortages. Plans to outsource jobs to India do not seem to be going well. I do not see a future for this company in its current state. For people who aren't concerned with this, the low pay may convince them to look elsewhere.
25 - 3.0Nov 26, 2023Release Train EngineerFormer EmployeeWestlake, OH
Pros
People/coworkers were awesome to work with. Work-Life balance was nice.
Cons
Leadership consistently failed to communicate and deliver on expectations.
2
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Hyland Reviews FAQs
Hyland has an overall rating of 3.4 out of 5, based on over 1,316 reviews left anonymously by employees. 53% of employees would recommend working at Hyland to a friend and 42% have a positive outlook for the business. This rating has decreased by -16% over the last 12 months.
53% of Hyland employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated Hyland 4.1 out of 5 for work life balance, 3.6 for culture and values and 3.2 for career opportunities.
According to reviews on Glassdoor, employees commonly mention the pros of working at Hyland to be career development, culture, benefits and the cons to be senior leadership, management, compensation.
