I Drive Safely Reviews | Glassdoor

I Drive Safely Reviews

16 reviews

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3.3
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George Montgomery
5 Ratings

16 Employee Reviews

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  1. "Went down the hill after change"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Laid back
    401k
    Work from home
    Nice supervisors
    PTO TIME
    VACATION TIME
    SICK TIME
    VTO
    Holiday pay
    Lunch break
    Pajamas

    Cons

    I have been working with I drive safely 4 years in the beginning it was so laid back chill long as you are doing your work they not all in your face.. after a while things start to change because they merge in with a different company which is cool but don't try to put us a underdog. I feel like they don't praise their employees enough all they do is send out emails saying congrats on a good call. They don't make the job interested while working from home. They only had 2 companies party since I been there . They felt like Texas was getting overpaid so they didn't give no one a raise that's why I left. I been there for years in only getting paid 12.00 which is fine but I feel like as a employee we put up with too much. They attendance policy change and it is stupid that's just a way to get everybody fired. Other than that it's ok. But the CEO needs to stop telling u how much the company making and they not doing nothing got they employees

    Advice to Management

    Treat your employees right like y'all want us to treat your customers


  2. "Tenure Matters More Than Talent"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at I Drive Safely full-time

    Pros

    Paychecks come on time. OK benefits.

    Cons

    Management cares more about protecting the feelings of long-time employees (some of whom are married to their superior) than accepting that they are woefully unqualified for their positions. Failing upwards seems to be the only route for promotion. Skills and abilities are only respected when it benefits one's superiors, otherwise one is told to stop making waves.

    Advice to Management

    Remove and replace these unqualified employees or put them through training to teach them the skills necessary.

  3. "stay away"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Carlsbad, CA
    Former Employee - Anonymous Employee in Carlsbad, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at I Drive Safely full-time

    Pros

    decent base pay and updated facilities are nice. Some employees are nice and friendly.

    Cons

    Top management. Dishonest and incompetent management. Witnessed 80% employee churn, mostly voluntary.

    Advice to Management

    Resign


  4. "Could be better pay"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Carlsbad, CA
    Former Employee - Customer Service Representative in Carlsbad, CA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at I Drive Safely (More than a year)

    Pros

    The people are for the most part, very nice. The training was great, my trainer was really nice and likable. He went the extra mile to help with any questions once we were put on the floor. They do reward exceeding set goals.

    Cons

    At my time of employment Some of the employees were very rude and argumentative towards customers and were not reprimanded for it. Management can be flaky and inconsistent. I've worked in a few call centers and this one is the only one who had a no hang up rule. Actually it was very vague. I have been told in other positions that you give 2 warnings of verbal abuse before disconnecting the call.

    Advice to Management

    More incentives for exceeding set goals. More recognition for employees who constantly make customers very happy. More possibilities to get a raise. Making the expectations about handling customers even for all employees.


  5. "A Great Place to Work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Team Lead in Carlsbad, CA
    Current Employee - Customer Service Team Lead in Carlsbad, CA
    Recommends
    Positive Outlook

    I have been working at I Drive Safely full-time (More than 5 years)

    Pros

    401 K
    Flexible Spending Account (FSA)
    Good medical/dental/vision benefits
    Ability to work from home
    Good team building activities like going to baseball games
    Supportive management

    Cons

    High turnover rate in the call center department


  6. "Going downhill"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Team Lead in Carlsbad, CA
    Current Employee - Customer Service Team Lead in Carlsbad, CA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Good friendly environment. The company buys snacks for everyone on a monthly basis.

    Cons

    The company has gone down hill since it acquired another company. The San Diego office will be a satellite office now (company was founded in San Diego) but with the recent acquisition the main headquarters and all operations will be in the bay area.

    With the new acquisition, each department has had to cut their budget by 250k a year. This has changed benefits options and reduced annual salary raises for almost everyone in the company.

    The CEO has stated everyone is able to work from home and it doesn't matter where the work is done as long as the work gets done. 3 department heads have now resigned as now the job requires them to relocate to the bay area.

    Advice to Management

    Motivate your current employees to do well and they will excel. Find other ways to reduce the budget other than taking away company benefits.


  7. "Great place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at I Drive Safely (More than 5 years)

    Pros

    Great benefits, offer a 401K. Interpersonal communication within the company has improved greatly. New CEO has given the company a morale boost.

    Cons

    Hard to move up in position. Lots of turnover- mostly voluntary

  8. "very positive, everyone was helpful"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook

    Pros

    great environment, friendly co workers and upper management

    Cons

    lack of upward mobility, lack of company direction

    Advice to Management

    provide more motivation and opportunity to employees


  9. "Disappointed..."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at I Drive Safely (More than a year)

    Pros

    I worked here and in the beginning it was great. Once the company merged with another company it all went downhill.

    Cons

    No communication, double standards, low morale, unreasonable expectations, no help around when needed, managers stay locked in their offices

    Advice to Management

    You guys really need to communicate with the reps. If you did you would realize that a majority of them are seeking other jobs. A simple "thank you" or "great job" can go a long way...


  10. "Awesome company to work with."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Human Resources in Carlsbad, CA
    Current Employee - Human Resources in Carlsbad, CA
    Recommends
    Positive Outlook

    I have been working at I Drive Safely full-time (Less than a year)

    Pros

    Provide better pay and growth opportunity

    Cons

    Not found as of now.


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