IAG Reviews | Glassdoor

IAG Reviews

Updated January 14, 2018
27 reviews

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3.2
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27 Employee Reviews

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  1. "DSP"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - DSP in Bloomingdale, IL
    Current Employee - DSP in Bloomingdale, IL
    Doesn't Recommend
    Negative Outlook

    Pros

    Working with the special needs individuals

    Cons

    Low pay, poor benefits, there are a lot of unhappy employees

    Advice to Management

    Give annual raises


  2. "Work Experience"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Associate in Panchkula (India)
    Current Employee - Customer Service Associate in Panchkula (India)
    Recommends

    I have been working at IAG full-time (More than a year)

    Pros

    Great opportunities of learning in projects

    Cons

    No good salary package

  3. "Love working at IAG"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Negative Outlook

    I have been working at IAG full-time

    Pros

    Great place to work, good culture - friendly, very direct, very open. No pressure for formalities.

    Cons

    Good Quality of work but somewhat less high than Europeans

    Advice to Management

    Too many organization changes over the last couple of years.


  4. "IAG"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook

    I have been working at IAG full-time

    Pros

    Great Place to work. Very good. Great career opportunitty, flexibility and management. Competive salary and great benefits like 50% off insurance

    Cons

    No cons. Would recommend to anyone. Cant say a bad thing about it. You can even work from home now which is fantastic

    Advice to Management

    Keep up the great work. Youre building a great culture centred around customers and colleagues alike. Anybody would be lucky to work for you


  5. "Customer Claims Consultant Part Time"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Claims Consultant Part Time in Sydney (Australia)
    Current Employee - Customer Claims Consultant Part Time in Sydney (Australia)
    Doesn't Recommend
    Negative Outlook

    I have been working at IAG part-time (More than 3 years)

    Pros

    Strong focus on work life balance

    Cons

    Lot of restructures leading to uncertainty

    Advice to Management

    Greater communication needed


  6. "Review of IAG Sept 2017"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager in Melbourne (Australia)
    Current Employee - Manager in Melbourne (Australia)
    Doesn't Recommend
    Negative Outlook

    I have been working at IAG full-time (More than 10 years)

    Pros

    Great people in all teams.

    Cons

    Regularly restructuring resulting in redundancies.

    Advice to Management

    Team Managers should regularly check with their staff about their opinions with the constant changes within the business.


  7. "Overall company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Analyst in Sydney (Australia)
    Former Employee - Analyst in Sydney (Australia)

    I worked at IAG full-time (More than 10 years)

    Pros

    Good, friendly and caring people
    Good work life balance

    Cons

    Constant restructure
    Lack of communication with staff

    Advice to Management

    More communication

  8. "Not what it used to be"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook

    I worked at IAG full-time

    Pros

    Major Australian insurer
    Staff benefits include insurance discounts

    Cons

    Poor leadership behaviour not addressed
    Highly political

    Advice to Management

    Accountability and integrity are important


  9. "Great place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends

    I worked at IAG full-time

    Pros

    They invest in your personal development.

    Cons

    Not too many opportunities to get a promotion as the team I worked in had a pretty flat structure.

    Advice to Management

    Keep on investing in your people.


  10. "Talent waste machine"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Contract Administrator in Barcelona (Spain)
    Former Employee - Contract Administrator in Barcelona (Spain)
    Doesn't Recommend
    Negative Outlook

    I worked at IAG full-time

    Pros

    IAG GBS as a corporation all the interactions to do your normal duties are via email with people who are not in the same country.

    Cons

    IAG GBS has a poor oboarding, i discovered my role 2 days after joining, i had a business trip on the first week to get introduced on my duties and that introduction took 10 min because ¨we are too busy¨.

    All the permisions and system accesses for normal work are ordered once you discover that you need it, and later when you discover how to order it.

    Abuse of email comunication envolving unconcerning people in a disorganized way, most of times emails are not anwered and or colleagues are on vacation at the same time on key businness moments.

    Abuse of excel files for every single office task as we do not have proper database tools (SAP, ORACLE, etc).

    We can describe the corporate culture of IAG GBS as the magician culture, guidelines are not provided, tasks are not clearly asigned, timings are a mistery once the deadlines appears, you have to discover which person provides certain data or certain report, and employees are suposed to chase each other to get those data in short time puting as pressure as necessary in that regards line managers loves to be put in copy in each email comunication.

    IAG GBS does not engage or empower employees, just ask and demand, employees are suposed to use their magic to discover what the line managers want.

    From line managers we deduce that they are working over 12h as we recieved emails late at night and early in the morning, this self-destructing lifestyle is not a good example for any bussiness, working overtime with such high positions means many things 1. manager does not know how to delegate, 2. manager are not trusting lower employees, 3. manager are unable to engage and empower properly lower rank employees.

    Social abilities and comunication skills are not considered as important so we have policies and rules but we do not have trainings or workshops in emotional education or other key skills.

    Advice to Management

    the culture of runing ahead without a plan and the poor onboarding is a talent waste machine, meditate seriusly about the onboarding, training process and team building employees are not magicians.


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