IAG Reviews | Glassdoor

IAG Reviews

Updated May 24, 2017
20 reviews

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Full-time Part-time

3.2
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20 Employee Reviews

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  1. "DSP"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - DSP in Bloomingdale, IL
    Current Employee - DSP in Bloomingdale, IL
    Doesn't Recommend
    Negative Outlook

    Pros

    Working with the special needs individuals

    Cons

    Low pay, poor benefits, there are a lot of unhappy employees

    Advice to Management

    Give annual raises


  2. "Great place to work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends

    I worked at IAG full-time

    Pros

    They invest in your personal development.

    Cons

    Not too many opportunities to get a promotion as the team I worked in had a pretty flat structure.

    Advice to Management

    Keep on investing in your people.


  3. "Talent waste machine"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Contract Administrator in Barcelona (Spain)
    Former Employee - Contract Administrator in Barcelona (Spain)
    Doesn't Recommend
    Negative Outlook

    I worked at IAG full-time

    Pros

    IAG GBS as a corporation all the interactions to do your normal duties are via email with people who are not in the same country.

    Cons

    IAG GBS has a poor oboarding, i discovered my role 2 days after joining, i had a business trip on the first week to get introduced on my duties and that introduction took 10 min because ¨we are too busy¨.

    All the permisions and system accesses for normal work are ordered once you discover that you need it, and later when you discover how to order it.

    Abuse of email comunication envolving unconcerning people in a disorganized way, most of times emails are not anwered and or colleagues are on vacation at the same time on key businness moments.

    Abuse of excel files for every single office task as we do not have proper database tools (SAP, ORACLE, etc).

    We can describe the corporate culture of IAG GBS as the magician culture, guidelines are not provided, tasks are not clearly asigned, timings are a mistery once the deadlines appears, you have to discover which person provides certain data or certain report, and employees are suposed to chase each other to get those data in short time puting as pressure as necessary in that regards line managers loves to be put in copy in each email comunication.

    IAG GBS does not engage or empower employees, just ask and demand, employees are suposed to use their magic to discover what the line managers want.

    From line managers we deduce that they are working over 12h as we recieved emails late at night and early in the morning, this self-destructing lifestyle is not a good example for any bussiness, working overtime with such high positions means many things 1. manager does not know how to delegate, 2. manager are not trusting lower employees, 3. manager are unable to engage and empower properly lower rank employees.

    Social abilities and comunication skills are not considered as important so we have policies and rules but we do not have trainings or workshops in emotional education or other key skills.

    Advice to Management

    the culture of runing ahead without a plan and the poor onboarding is a talent waste machine, meditate seriusly about the onboarding, training process and team building employees are not magicians.


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  5. "Recoveries"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook

    Pros

    Salary and benefits are goos

    Cons

    I did not gain any career progression


  6. "Complex with poor communication"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook

    I have been working at IAG full-time

    Pros

    Great supportive people and immediate management.

    Cons

    The complexities and red tape that come with being such a large organisation.

    Advice to Management

    Focus on effective communication.


  7. "Awful"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales and Service Consultant in Sydney (Australia)
    Former Employee - Sales and Service Consultant in Sydney (Australia)
    Doesn't Recommend
    Negative Outlook

    Pros

    The people you work with (fellow consultants) are some of the warmest, friendliest people you will ever meet.

    Cons

    - Little to no care shown for employees. Sick days are frowned upon, even if you were genuinely sick and have a medical certificate. I have personally seen employees - who have had direct orders from their doctor NOT to go to work - put on probation/disciplined because they had to take time off of work to take care of their health. Personal leave is often refused, even if the consultant has accrued it and is entitled to take it. It's not right.

    - The job is very isolating. You are expected to answer call after call, with a break of only seven seconds in between each one.

    - Customers can be cruel and abusive, and you are forced to push customers into things they don't necessarily want (which only makes things worse). If you have a particularly horrendous call you can take some personal time to compose yourself before the next one, but if you take more than 9 minutes of personal time per day, you can expect to be disciplined.

    - Minimal support for consultants. Managers frequently refuse to deal with difficult calls, even when the customer on the line explicitly states that they want to speak to management.

    - Micromanaged. You have to log your entire day's activity, right down to the second. Fellow employees have been berated for going 30 SECONDS over their 30-minute lunch break. Scripting is constantly being passed down from upper-level management, and consultants are expected to add more and more to the conversations they have with their customers while keeping call handle time down.

    - Constant changes in bonus structure. The company likes to shift goal posts right at the last minute, meaning people can work towards their bonus all quarter, only to be screwed out of it right at the end. I have personally seen people running out of meeting rooms crying because the bonus they were told they would get two weeks ago had now been revoked.

    - No chance of career progression. Unless you are the type that likes to schmooze with management, you can expect this to be a dead-end job. Consultants who get promoted are more often than not completely unqualified and unworthy.

    Advice to Management

    Recognise that you wouldn't make any money without your employees, and start treating them better.


  8. "Claims Consultant"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Great flexibility & support for staff! Mums with kids have it great during school holidays because the company provides daycare support on the premises.

    Cons

    Highly stressful job & not well paid.


  9. "Alright place"

    Star Star Star Star Star
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Great employee benefits and good leaders if you are fortunate to run into them.

    Cons

    Things happen at a slow pace.

    Advice to Management

    Please invest in your people.


  10. "Senior Analyst"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Sydney (Australia)
    Former Employee - Anonymous Employee in Sydney (Australia)
    Recommends

    I worked at IAG (More than 10 years)

    Pros

    Great people, good benefits, flexible working.

    Cons

    Restructures and the use of consultants.


  11. "-"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Positive Outlook

    Pros

    Lots of change can be good for your career progression

    Cons

    some people moved into roles they are not ready for


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