IATA Reviews in Miami-Fort Lauderdale, FL | Glassdoor

IATA Miami Reviews

Updated July 19, 2017
17 reviews

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Miami-Fort Lauderdale, FL Area

4.0
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Alexandre de Juniac
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17 Employee Reviews

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Pros
Cons
  • Management, especially senior management (in 14 reviews)

  • A clear career development is poor or non existing (in 5 reviews)

More Pros and Cons

  1. "Customer Service Specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Specialist in Miami, FL
    Current Employee - Customer Service Specialist in Miami, FL
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at IATA full-time (More than 3 years)

    Pros

    Benefits, flexibility, learning, location, professional

    Cons

    People, service, opportunity, organization, fairness

    Advice to Management

    Provide opportunities to people that deserve and not fall into friendship opportunity.
    Respect


  2. "Great place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Miami, FL
    Former Employee - Anonymous Employee in Miami, FL
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at IATA full-time

    Pros

    Good team, great benefits and decent salaries. Opportunity to grow.

    Cons

    Recent changes leading to reduce staffing

  3. Helpful (3)

    "Touts diversity, yet subverts LGBT employees."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Miami, FL
    Former Employee - Anonymous Employee in Miami, FL
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at IATA full-time (More than 5 years)

    Pros

    The cons by far outweigh the pros! Good benefits mean nothing when you discriminate. If your LGBT, look elsewhere. Travel discounts are okay.

    Cons

    Avoids accrediting LGBT agencies and does not list LGBT providers on card holder website, agent experience, because it makes some stakeholders and some in management uncomfortable. Out and out
    proud employees tend to be shunned.

    Advice to Management

    Get rid of homophobia


  4. "Customer Service"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Miami, FL
    Former Employee - Anonymous Employee in Miami, FL
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at IATA full-time (More than 5 years)

    Pros

    Easy work, no pressure, decent pay

    Cons

    Management is a disaster, no decision making ever, no advancement

    Advice to Management

    Quit


  5. "Good environment"

    StarStarStarStarStar
    Former Employee - Data Analyst in Miami, FL
    Former Employee - Data Analyst in Miami, FL

    I worked at IATA full-time (Less than a year)

    Pros

    Great environment, great people, friendly

    Cons

    None that I can think of


  6. "Good place to work!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Miami, FL
    Current Employee - Anonymous Employee in Miami, FL
    Recommends
    Positive Outlook

    I have been working at IATA full-time (More than 5 years)

    Pros

    Work-life balance is very good. The company actively seeks to make the life of its employee's better. The pay is okay.

    Cons

    Lacks adequate processes for succession planning.

    Advice to Management

    Need to review the management skills of those hired to manage high achieving teams. Need better management training.


  7. "AWESOME POSITION"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Executive in Miami, FL
    Current Employee - Account Executive in Miami, FL
    Recommends
    Positive Outlook

    I have been working at IATA full-time (Less than a year)

    Pros

    learning constantly, ongoing training, corporate setting

    Cons

    not much room for advancement. You start getting paid well but you stay stagnant

    Advice to Management

    as for management whenever you start in management thats where you stay for a long tim

  8. "OK"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - FLORIDA in Miami, FL
    Current Employee - FLORIDA in Miami, FL
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Great benefits: 20 vacation days 1st year. 401k matching, insurance, travel discounts

    Cons

    VERY flat organizational structure, very little room to move up. There are few young employees that do, but most can't and end up leaving. Very bureaucratic

    Advice to Management

    Take to develop young talent


  9. "Better than others"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Analyst Remittance and Settlement in Miami, FL
    Former Employee - Analyst Remittance and Settlement in Miami, FL
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at IATA full-time (More than 3 years)

    Pros

    It is a company that is in a different business from the rest, employees are part of the success of the business. There exist excellent work life balance, weekends are for the employees to relax; work environment is extremely good, people is very helpful and happy every time.

    Cons

    Due to the size of the organization and the minimum growth of the industry year after year, there are no plenty positions for people to growth; The organization lose their best talent every year as they lack engagement and are not willing to sacrifice departments stability by moving people around.

    Advice to Management

    Keep your best talent.


  10. "Oversaw a department"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Miami, FL
    Former Employee - Anonymous Employee in Miami, FL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at IATA (More than 5 years)

    Pros

    The appreciation from employees at the lower level bands when they are acknowledged or provided training, support and recognition

    Cons

    Too political environment - favoritism is so obvious its a joke

    Advice to Management

    Get off your high horse no one is indespensable


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