IATA Reviews | Glassdoor

IATA Reviews

Updated October 31, 2017
128 reviews

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2.7
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Alexandre de Juniac
9 Ratings

128 Employee Reviews

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Pros
Cons
  • Management, especially senior management (in 15 reviews)

  • Extremely weak management structure, with no vision, insight and no management skills (in 5 reviews)

More Pros and Cons

  1. "Great Company!!!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at IATA full-time

    Pros

    Great environment, benefits, projects and people.

    Cons

    None that I can think of.


  2. Helpful (2)

    "Homophobic Workplace"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Specialist in Miami, FL
    Former Employee - Customer Service Specialist in Miami, FL
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Benefits Vacation Time and Some Travel Discounts. IATA looks good on a resume. Good place to learn how not to run a data center.

    Cons

    While there are several LGBTQ employees at IATA they are anything but out and proud due the homophobia of management and stakeholders. When offering diversity and sensitivity training after the Pulse massacre, IATA refused to include LGBTQ issues and concerns in that training. IATA also refuses to develop the LGBTQ pipeline for their ancillary products because both management and stakeholders feel uncomfortable with that.

  3. "Customer Service Specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Specialist in Miami, FL
    Current Employee - Customer Service Specialist in Miami, FL
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at IATA full-time (More than 3 years)

    Pros

    Benefits, flexibility, learning, location, professional

    Cons

    People, service, opportunity, organization, fairness

    Advice to Management

    Provide opportunities to people that deserve and not fall into friendship opportunity.
    Respect


  4. "Good company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager
    Current Employee - Manager
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at IATA full-time (More than 8 years)

    Pros

    Relevance in the aviation industry

    Cons

    Career plan needs some enhancements


  5. "Great place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Miami, FL
    Former Employee - Anonymous Employee in Miami, FL
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at IATA full-time

    Pros

    Good team, great benefits and decent salaries. Opportunity to grow.

    Cons

    Recent changes leading to reduce staffing


  6. "Customer Service"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Miami, FL
    Former Employee - Anonymous Employee in Miami, FL
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at IATA full-time (More than 5 years)

    Pros

    Easy work, no pressure, decent pay

    Cons

    Management is a disaster, no decision making ever, no advancement

    Advice to Management

    Quit


  7. "Good environment"

    StarStarStarStarStar
    Former Employee - Data Analyst in Miami, FL
    Former Employee - Data Analyst in Miami, FL

    I worked at IATA full-time (Less than a year)

    Pros

    Great environment, great people, friendly

    Cons

    None that I can think of

  8. "Good company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Disapproves of CEO

    Pros

    Organized, friendly staff, interesting field.

    Cons

    Older staff not very helpful to new employees.

    Advice to Management

    More involvement with new hire.


  9. "ok"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    easy, good work life balance, never in a hurry

    Cons

    little room to grow, stagnant salary, no incentives

    Advice to Management

    wake up


  10. "Good place to work!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Miami, FL
    Current Employee - Anonymous Employee in Miami, FL
    Recommends
    Positive Outlook

    I have been working at IATA full-time (More than 5 years)

    Pros

    Work-life balance is very good. The company actively seeks to make the life of its employee's better. The pay is okay.

    Cons

    Lacks adequate processes for succession planning.

    Advice to Management

    Need to review the management skills of those hired to manage high achieving teams. Need better management training.


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