IATA Reviews | Glassdoor

IATA Reviews

Updated June 12, 2017
32 reviews

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Alexandre de Juniac
2 Ratings

32 Employee Reviews

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Pros
Cons
  • Management, especially senior management (in 14 reviews)

  • Management by fear and blame culture (in 7 reviews)

More Pros and Cons

  1. Helpful (3)

    "Touts diversity, yet subverts LGBT employees."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Miami, FL
    Former Employee - Anonymous Employee in Miami, FL
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at IATA full-time (More than 5 years)

    Pros

    The cons by far outweigh the pros! Good benefits mean nothing when you discriminate. If your LGBT, look elsewhere. Travel discounts are okay.

    Cons

    Avoids accrediting LGBT agencies and does not list LGBT providers on card holder website, agent experience, because it makes some stakeholders and some in management uncomfortable. Out and out
    proud employees tend to be shunned.

    Advice to Management

    Get rid of homophobia


  2. Helpful (3)

    "IATA: Good on paper: terrible in practice. An overhaul is long overdue!"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Miami, FL
    Current Employee - Anonymous Employee in Miami, FL
    Doesn't Recommend

    Pros

    Good benefits (healthcare, vacation/time off) and networking opportunity. The people are dedicated even though they often feel resentment toward the company and its "ways."

    Cons

    Inconsistent promotion standards. Hypocrytical when applying mission/vision statements. They expect 100% dedication without reciprocation. Salaries are below average when compared to similar positions in other companies. No true leadership vision and no planning.

    Advice to Management

    Set an attainable vision for the company and develop a plan to achieve it. Treat employees fairly. A title does not guarantee competency. Don't be so scared to get rid of the incompetent people in the company. Shifting them to other positions does not cure the problem.

  3. Helpful (1)

    "Lost its direction"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Geneva (Switzerland)
    Current Employee - Anonymous Employee in Geneva (Switzerland)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at IATA full-time (More than 8 years)

    Pros

    Good working conditions in Geneva, International and knowledgeable colleagues.

    Cons

    Lack of momentum and clear direction at the top. Very poor change management process. Regional and Division focus are creatinng too many fiefdoms and conflicting priorities. Sales & Marketing, Human Resources and Financial Control focusing on self justification or simply disconnected from the business.

    Advice to Management

    Break the silos and rebuild focus and sense of purpose in this potentially great organisation


  4. "Recent review"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Montreal, QC (Canada)
    Current Employee - Anonymous Employee in Montreal, QC (Canada)
    Neutral Outlook
    Disapproves of CEO

    I have been working at IATA full-time

    Pros

    International place - Nice premises - Some real talents - Potentially interesting projects

    Cons

    Decreasing performance for a few years - Form leading to simply managing - Lack of drive and energy - Way less motivating with the last 2 CEOs - Too quiet and comfortable

    Advice to Management

    Listen-Drive-Be proactive-Show edge-Bring talented added value-Be true leaders-Work more than your subordinates: act as role models in quality and quantity


  5. Helpful (1)

    "toxic and disfunctional organization"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Process Owner in Geneva (Switzerland)
    Former Employee - Process Owner in Geneva (Switzerland)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at IATA full-time (More than 10 years)

    Pros

    relative good salaries, good balance work private life

    Cons

    toxic culture, people are in general quite unhappy despite good salaries, for most the primarily motivation is to keep job and get bonus at year end, disfunctional place to work, highly political, slow to take decisions, is really a place to avoid overall if you wish to feel engage and motivated over the long run. There is almost impossible.

    Advice to Management

    implement the values that you claim to have, be transparent and honest


  6. Helpful (2)

    "Possibly the worst place I have ever worked"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Contractor - Anonymous Contractor in Geneva (Switzerland)
    Current Contractor - Anonymous Contractor in Geneva (Switzerland)

    I have been working at IATA as a contractor (More than a year)

    Pros

    Once you're on a permanent contract its a relatively cushy organisation to work for, lots of benefits and perks. Your workload is not monitored and you can get away with really low productivity. If you enjoy taking a back seat IATA is for you. If you have any ambition, stay away.

    Cons

    Management is quite simply terrible. Contradictory goals confuse strategy. Upper management apparently have zero interest in the mechanics of the organisation, how it actually functions on a daily level. Mid-level managers are technically competent but function without strategy and no authority. Competing priorities means no priorities. There are not enough lower level staff to get the standard functions of any business completed: order management, customer service, even answering emails within a reasonable time frame etc etc. Everyone is a manager, everyone too high up to get their hands dirty actually resolving issues. Money, time and energy is simply wasted. Customers are devalued. Perhaps the worst thing is the treatment of the staff: rolling contracts, no job security, no value placed on staff and their knowledge. As soon as you try to get a handle on something staff leave and you have to start all over again. Utterly demoralising. Problems do not get fixed, they just get kicked down the road. If this organisation was beholden to market forces it would have gone bankrupt a long time ago. Its a giant bureaucracy feeding on the excess of the airline industry. Can't see that happening indefinitely.

    Advice to Management

    Slim down, get real, identify your problems and actually do something about them. Value your staff. Words are not enough. IATA needs serious action.


  7. "Don´t believe any of the "pur our people first""

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Good salary plus some benefits

    Cons

    They don´t take into consideration their people.
    One of the most disapointed place to work

    Advice to Management

    Change the Senior Management if you want a real innovative association

  8. "Intern"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Intern - Intern
    Current Intern - Intern
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at IATA as an intern (Less than a year)

    Pros

    Great exposure to what is happening in the industry

    Cons

    A clear career development is poor or non existing! Politics! Politics and more politics!!!

    Advice to Management

    Please don't be stuck in the stone age! Be more dynamic and flexible. Make the employees happy and automatically they will do a better job! So stop firing/hiring people left and right!


  9. Helpful (2)

    "Bad Organization"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Assistant Manager in Montreal, QC (Canada)
    Current Employee - Assistant Manager in Montreal, QC (Canada)
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at IATA (More than a year)

    Pros

    Multi-cultural environment, some nice people

    Cons

    Employees with high positions have no education, no skills, no vision.
    Technological infrastructure is really bad.
    Nothing gets done because of bureaucracy

    Advice to Management

    Hire educated people instead of giving in to nepotism from the airlines


  10. "Too many day offs for some people"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Good salary, big company, interesting benefits

    Cons

    There are people here in Madrid plugged, that in 1 year have been off work for more than half time and still using the check food. The company seems to be blind and HR doesn´t do its job. Meanwhile, the others do the work of the missing people.Hay a spirit of favoritism.

    Advice to Management

    Great deal- missing from work all the time, receiving benefits and formation


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