IBC Bank Reviews | Glassdoor

IBC Bank Reviews

Updated May 18, 2017
243 reviews

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Full-time Part-time

2.6
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IBC Bank President & CEO Dennis E. Nixon
Dennis E. Nixon
108 Ratings

243 Employee Reviews

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Pros
Cons
  • Very low pay, most of money is earned from their point system (in 34 reviews)

  • There is a high turnover rate due to low entry level pay (in 25 reviews)

More Pros and Cons

  1. "Great people Lousy Pay"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Universal Teller in Austin, TX
    Current Employee - Universal Teller in Austin, TX
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at IBC Bank full-time (More than a year)

    Pros

    the pros are
    set schedule, close to home,great customers and co workers, never the same thing, no nights or weekends, depending on the manager you have some flexibility in your hours,

    Cons

    The cons are
    horrible pay and the raises are ONLY based on sales and getting accounts, No matter, new people with little to no training are a constant problem, no support from the main office,

    Advice to Management

    speaking to the president and CEO of IBC: You need to get rid of the teller requirement of needing 4 accounts. You always say that the tellers are the face of IBC . Well prove it!! pay them more than $9.80 an hour, treat them with the respect they deserve, give them the power to do their jobs without having to go an approval for anything over $500, pay them for the jobs they take on, and get some better uniforms and not polos either!!


  2. "Universal Bank Teller"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Universal Teller I in Oklahoma City, OK
    Current Employee - Universal Teller I in Oklahoma City, OK
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at IBC Bank full-time (Less than a year)

    Pros

    Two weeks paid vacation, one week vacation after 90 days of probation, off holidays with pay, no night shifts required, off Sundays

    Cons

    Low pay rate, slow training process, rarely overtime given, very little room to grow, on the job training is extremely pointless as you do not have a drawer and no one really shows you step by step to prepare you.

    Advice to Management

    Consider raising pay and turnover rate would more than likely decrease.


  3. "Get your foot into Banking"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Associate in Austin, TX
    Current Employee - Sales Associate in Austin, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at IBC Bank full-time (Less than a year)

    Pros

    They have an extensive training program that prepares you for your job duties.

    Cons

    They are inflexible about scheduling.

    Advice to Management

    A little bit of flexibility and empowerment would go a long way in keeping employee overturn down.


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  5. "ATM Technician"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - ATM Technician in San Antonio, TX
    Current Employee - ATM Technician in San Antonio, TX
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at IBC Bank full-time (Less than a year)

    Pros

    Flexible schedule, good benefits and has school reimbursement program.

    Cons

    Have to work weekends. Also have to rotate working a late night shift.


  6. Helpful (1)

    "Assistant Teller Supervisor"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Assistant Teller Supervisor in Brownsville, TX
    Current Employee - Assistant Teller Supervisor in Brownsville, TX
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at IBC Bank full-time (More than 5 years)

    Pros

    2 Weeks paid time off
    Yearly Bonus
    Credit card incentives very rewarding
    Nice work and life balance (Depending on Location)

    Cons

    To much is expected from tellers and the pay is not up to par with the work.
    Several locations in my area means a lot of movement usually every year.
    IBC spoils their customers and will allow them to step all over you if they have money!
    In-store locations have nasty hours 9am-8pm M-S Sun: 12pm-5 and only off Easter, Christmas and Thanksgiving while traditional branches enjoy every other federal holiday.

    OH AND ONE MORE THING GET READY FOR DENNIS NIXON'S BONUS SPEECH IT'S EXTREMELY BORING SO TAKE ENOUGH COFFEE!

    Advice to Management

    I was lucky enough to work with great management and really don't have nothing bad to say from the teller side of things. Just really don't like the bank officer approval process since they have very close relationships with their clients they break all the rules they train us to enforce for them while they treat the normal customer differently. I personally feel that's very wrong.


  7. "High Turnover, High Expectations"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Teller in Del Rio, TX
    Current Employee - Teller in Del Rio, TX
    Recommends
    Positive Outlook
    Disapproves of CEO

    I have been working at IBC Bank full-time (Less than a year)

    Pros

    decent pay for a job requiring no experience
    easy work for the most part
    good opportunities for further jobs after working for a bank.

    Cons

    incredibly difficult to move up chain of work
    expectations are exceedingly high

    Advice to Management

    Remove sales quota for Tellers and allow for more promotions.


  8. "Personal Banker"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Austin, TX
    Current Employee - Anonymous Employee in Austin, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at IBC Bank full-time (More than 3 years)

    Pros

    its a job and no more sundays!

    Cons

    High turnover, no room for advancement, angry customers, long wait times with little to no help, low pay, high expectations, management, run by racist CEO (laredo) who only looks out for himself instead of employees.


  9. Helpful (1)

    "Horrible pay but will hire anyone! Easy way to get into banking for experience..."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in San Antonio, TX
    Former Employee - Anonymous Employee in San Antonio, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at IBC Bank full-time (Less than a year)

    Pros

    The Pros are straight forward: This company will hire you if you have a pulse, can put a somewhat slightly intelligible sentence together, and accept the slightly above minimum wage salary.
    No previous banking experience necessary.
    Difficult to get fired unless you steal or consistently non-perform ( in regards to employees, managers and supervisors can non-perform all year and keep their jobs! )

    Cons

    First of all, this predominately Hispanic owned and frequented, US-Mexico border company is a Trump supporter. Their SuperPAC was a "YUGE" contributor plus the CEO hosted The Don at a SA fundraising event.
    Next, Excessively high turn over rates, little to no management at the branch level, upper mgmt and corporate doesn't invest into individual employees who invest in the company. This creates an illusion of true growth opportunities, as in, you will get a "promotion" but not a promotion in pay. They promise the paperwork is in process, but you never see it. This has to be illegal, or at the very least, highly unethical.
    Speaking of pay: IBC is one of the lowest pay banks in any metro city area. It claims to by a high performance company and prides itself on its consistent quarters of profitability, but none of this translates to truly competitive pay for any of its employees.
    Your average high level VP makes around $60k a year, which is embarrassing when compared to the same position with substantial responsibility in any industry.
    In SA: Area Sales Managers/bank officers, the AVP of Marketing and AVP of HR, head of training, head of security, among other high level positions make well under $47,000 a year. Most of these employees are 10 - 20 year employees that choose to settle rather than explore for a position that will pay them what their worth - How sad...

    Advice to Management

    Invest in your greatest resource: Your Employees. This will greatly reduce turnover and create a true customer service oriented workforce. Too many customers frustrated with the turnover at the branches and the lack of knowledgeable employees.
    Upper management has knowingly and blatantly turned a deaf ear to its employees' requests for higher pay and will defend the bank's choice to keep it low.
    This company will continue to fail to attract top notch candidates and have a "brain drain" of its top employees to other companies who are willing to pay what they are worth.


  10. "I wouldn't work there again"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate in Kingsville, TX
    Former Employee - Sales Associate in Kingsville, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at IBC Bank (Less than a year)

    Pros

    They will work with students around class schedule.

    Cons

    Very low pay, most of money is earned from their point system. If you're in a small market it is difficult to accumulate points.
    part time workers get no benefits or paid time off
    management is poor
    procedures for customer care are laughable

    Advice to Management

    If you pay employees a little more the turnover might not be so ridiculously high


  11. "There's a new person sitting next to you everyday because of the high turnover rate."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Personal Banker in Austin, TX
    Current Employee - Personal Banker in Austin, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at IBC Bank full-time (More than a year)

    Pros

    Daily duties are easy enough, they hire those with no prior banking experience. Honestly not enough pros to warrant a further response.

    Cons

    High sales goals,awful insurance benefits, very low pay for personal bankers and tellers despite incentives upper management doesn't care about employees or customers. As a bank very behind with technology and customer satisfaction. You WILL get fires for not meeting sales goals.

    Advice to Management

    Treat your employees better and focus on retention of employees and customers and everything else will fall into place.


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