IBEX Global Reviews

Updated Sep 11, 2020

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3.0
46%
Recommend to a Friend
54%
Approve of CEO
IBEX Global CEO Robert Dechant
Robert Dechant
245 Ratings
Pros
  • "Good pay with bonus and good chance for advancement(in 45 reviews)

  • "Decent pay for the type of work we do(in 38 reviews)

Cons
  • "Ibex is like a start-up in a lot of ways - there is a need to improve automation in processes(in 39 reviews)

  • "Very much a high school environment(in 27 reviews)

More Pros and Cons
  1. "Great Company"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service Agent in New Braunfels, TX
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at IBEX Global full-time for less than a year

    Pros

    Great opportunities, always hiring. Promote from within.

    Cons

    Inflexible hours, schedule chosen at beginning of hiring.

  2. COVID-19

    "Great Place to Work"

    5.0
    Current Employee - Technical Support in San Antonio, TX

    I have been working at IBEX Global full-time for less than a year

    Pros

    Have work from home available due to covid.

    Cons

    Nothing so far apart from getting paid biweekly.


  3. "CSR jobs"

    5.0
    Former Employee - Customer Service Representative (CSR) in New York, NY

    I worked at IBEX Global full-time

    Pros

    Easy job with above average pay

    Cons

    Management does not pay much attention to details

  4. "Don't!"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Inside Sales Representative in New Braunfels, TX
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at IBEX Global full-time for more than a year

    Pros

    hmmmm. Location of the facility only. Nothing more.

    Cons

    Horrible workplace environment. Managers shouting and belittling frontline employees constantly. Sloppy structure in terms of protocol documenting occurrences. Often, brought up months after an incident without ever having any communication about it.

    Continue reading
  5. "N/A"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Technical Support Specialist in Hampton, VA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at IBEX Global full-time for more than 3 years

    Pros

    Pretty good starting pay fro entry level tech support

    Cons

    Horrible management of the comapny and treatment of the employess

    Continue reading
  6. "Okay Job"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Help Desk Technician in New Braunfels, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at IBEX Global full-time for less than a year

    Pros

    great staff and management is supportive

    Cons

    can be chaotic and must have patients

  7. "Worst place I’ve ever worked"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Inbound Customer Service Agent in Spring Hill, TN
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at IBEX Global full-time for less than a year

    Pros

    Sometimes you would get 4/10 shifts

    Cons

    No breaks except lunch Toxic work environment Constant calls Working off the clock

    Continue reading
  8. "Customer service"

    1.0
    Former Employee - Customer Service Representative in Hampton, VA

    I worked at IBEX Global full-time

    Pros

    You get to have the weekend off

    Cons

    Horrible management skills and atmosphere

  9. Helpful (1)

    "Could be better"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Hampton, VA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at IBEX Global full-time for less than a year

    Pros

    Pay Benefits Meeting new people around the world

    Cons

    Management shows favoritism Hard to find functioning work equipment No balance between work and personal life

  10. Helpful (1)

    "Needs improvement"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service Representative 
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at IBEX Global full-time for more than a year

    Pros

    My only pro is that I’m able to work from home as of now.

    Cons

    This is the worst job I think I’ve ever had. I don’t think they pay enough for all that they want you to do on the job. My first 6 months were okay. We got new HR management and things went downhill. Constant changes, nothing is consistent anymore. Supervisors are usually no help to agents. You can ask one simple question to a few supervisors and usually get a different answer from each one of them. Systems always crash. Lack of communication as well. This place is so stressful, so I wouldn’t recommend ever working here unless you’re absolutely DESPERATE!

Found 813 reviews