IBM Reviews in Chicago, IL | Glassdoor

IBM Chicago Reviews

Updated May 9, 2017
50 reviews

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Chicago, IL Area

2.0
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IBM CEO Virginia Rometty
Virginia Rometty
20 Ratings

50 Employee Reviews

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  1. Helpful (9)

    "Cybersecurity Software Seller"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Cybersecurity Software Seller in Chicago, IL
    Former Employee - Cybersecurity Software Seller in Chicago, IL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at IBM full-time (More than 3 years)

    Pros

    Excellent people and products. Talented SME's and specialists in every area of IT. Wide range of products.

    Cons

    Unbelievably complex and incoherent management process. Lots of empty suits. Low morale with ongoing layoffs of talented and experienced people. The company is slow to react - to customers and industry. Many software products are too complex to be useful to anyone but the most sophisticated enterprises.

    Advice to Management

    Save your sellers and SME's - prune the management.


  2. Helpful (2)

    "Collaboration Solutions Technical Sales"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Technical Sales Specialist in Chicago, IL
    Current Employee - Senior Technical Sales Specialist in Chicago, IL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at IBM full-time (More than 3 years)

    Pros

    Challenging work environment. Great for self-starters and motivated people. "Could" be opportunity for career growth.

    Cons

    Current organizational trends are limiting career growth. Lack of direction for the brand, and no cohesive go to market message. Selling disjointed point solutions instead of solutions that fit best for the customer.

    Advice to Management

    Stop limiting career growth for people with the desire to succeed. Need to stop shuffling people around and changing the faces clients see.


  3. "Management Heavy"

    Star Star Star Star Star
    Former Employee - Anonymous Employee in Chicago, IL
    Former Employee - Anonymous Employee in Chicago, IL
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at IBM full-time (More than a year)

    Pros

    Results are more important than a strict/set work schedule.

    Cons

    Seemed like too many managers and not enough support members supporting the client.


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  5. Helpful (1)

    "Senior Systems Engineer"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Chicago, IL
    Current Employee - Anonymous Employee in Chicago, IL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at IBM full-time (More than 10 years)

    Pros

    Able to work from home

    Cons

    Low pay, no pay increases

    Advice to Management

    Reward for results


  6. "Too Big to Fail or to have to be honest."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Executive in Chicago, IL
    Current Employee - Account Executive in Chicago, IL
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at IBM full-time (More than 10 years)

    Pros

    Large company - Lots of potential opportunity if you leverage politics correctly. The key is there are a LOT of politics in this organization. IF you are in sales for instance the politics will help your solution get sold over a much better fit solution (right solution) simply because you have that relationship with the appropriate client executive in an account.

    Cons

    Large company - Too large. Right Hand and Left Hand have no idea what each is doing - Lots of wallowing and floundering and reinvention of the wheel here. Don't expect to make $ in Sales here as big blue is constantly changing your comp plan -even, and particularly mid term- to ensure you are not getting the full benefit of your hard work. Recently I won a large deal and expected a sizable, mid 5 figures, commission payment based on the "IBM Commissions calculator" but ended up receiving just over 4 figures instead, because the plan was changed about 3/4 of the way through the quarter...Even executive level within sales has told me that IBM is making sure their sales people do not make too much money....Thats not a good sign. More people on my team that know nothing about what they are selling that do...Knowledgable well experienced people (50ish in particular) being cut loose. Then they(mgmt) wonders why they aren't hitting their numbers.
    --Benefits are VERY expensive - more than doubled from the cost before they acquired the small company I was with previously. This also resulted in IBM apparently selectively deciding what will or will not be paid for in terms of pharmaceuticals. Myself and my wife both had expensive prescriptions that big blue will not allowed to be covered under their best plan. Last year the 401k match plan was changed to include a stipulation that you must complete the year or there is no match AT ALL, whether you leave on your own or they are downsizing or whatever the case is. Many just downsized 15 DAYS short of the term will get NO MATCH. IBM is the perfect example of corporate greed and lack of ethics. Combine this with the fact that the right and left hands are clueless of each other and you would be nuts to work here unless you are starving.

    Advice to Management

    The reason IBM is struggling is because you keep making major changes to things that have been proven to work or finally had started to work. You are, without thought or reason, cutting people and process loose that have built the organizations you keep buying, then wondering why they fail....It's simple - Don't do that anymore....Part of an organization I was acquired from was one of the best $ makers in our IBM division, then IBM dismantled that group to role into another IBM group that had no idea how to run it and it is essentially gone, the people that made it work cast to the wind and IBM wonders why that segment failed. It goes on and on and on.


  7. Helpful (2)

    "My Experience"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - IT Risk & Compliance Analyst in Chicago, IL
    Former Employee - IT Risk & Compliance Analyst in Chicago, IL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    You are allowed to work independently or as the member of a team with minimal supervision.

    Cons

    Management is following the direction from above to reduce costs wherever possible. Unfortunately, this does not align with the company publicly stated goals. While the company states that customer satisfaction is top priority, key resources are stripped from account support teams and moved over to lower cost labor pools overseas. Service quality is reduced, overall morale is low, and many customers are supported by teams that have little or no understanding of the systems that they support.

    Advice to Management

    Invest in current personnel and reestablish the quality of service delivery that IBM was once known for. Quality customer service cannot be automated or replaced with artificial intelligence.


  8. "Exhausting if Consulting is Not Your Thing"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Consultant in Chicago, IL
    Current Employee - Senior Consultant in Chicago, IL
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at IBM full-time (More than a year)

    Pros

    Great compensation, health benefits, employee discounts on a variety of things. Easy for relocation as there are offices just about everywhere in the world. It's been around forever so it's stable in that aspect of job security. Nice 401k match and various financial options, tuition reimbursements, spousal and family perks, etc.

    Cons

    80%+ travel for consultants, which can be very draining if it's not your thing. Very poor work-life balance. The sheer size of the company makes it extremely easy to get lost in the shuffle. Lots of unnecessary bureaucracy and hoop-jumping for things like promotions and performance reviews, although there are signs of an attempt to improve this. Employee site very difficult to navigate.I still don't really know how to answer people who ask me "so what do you actually do?".

    Advice to Management

    Try to simplify your internal processes and resource and knowledge databases, even basic navigation. Give employees a wider range of lateral career options to improve retention and show them you care. Provide internal knowledge building and training.


  9. "IT Software Specialist"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior IT Specialist in Chicago, IL
    Current Employee - Senior IT Specialist in Chicago, IL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at IBM full-time (More than 10 years)

    Pros

    Lots of freedom with how you do your job. Great peers with lots of experience. Flexible hours.

    Cons

    No security even when you get great reviews. Basically working month to month. Job may end at anytime based on price of company stock. No real company loyalty or employee loyalty.

    Advice to Management

    Give up.


  10. Helpful (1)

    "IBM Global Services"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Middleware Architect in Schaumburg, IL
    Former Employee - Middleware Architect in Schaumburg, IL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at IBM full-time (More than 10 years)

    Pros

    Great people to work with on all accounts.

    Cons

    Upper management has stripped the core of successful customer service

    Advice to Management

    Start thinning the herd at the top


  11. "Are we there yet.? We have been turning around for a long time, when do we move forward?"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - GTS SARM in Chicago, IL
    Current Employee - GTS SARM in Chicago, IL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at IBM full-time (More than 10 years)

    Pros

    Global company with exposure to many sectors

    Cons

    Lost focus on strengths that gave it 100 years of success

    Advice to Management

    Restore the balance to the three legged stool. If you treat your employees as valued resources, they will provide excellent service to the customers resulting in great results for shareholders.


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