IBM Customer Service Representative Reviews | Glassdoor

IBM Customer Service Representative Reviews

Updated June 19, 2017
69 reviews

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Customer Service Representative

2.9
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IBM CEO Virginia Rometty
Virginia Rometty
21 Ratings

Employee Reviews

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Pros
Cons
  • You have to manage your work life balance or you'll end up doing the work of 2 or more people (in 847 reviews)

  • There is an expectation to work long hours to progress within the company (in 417 reviews)

More Pros and Cons

  1. "Account Customer Service"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Customer Service Representative in Atlanta, GA
    Former Employee - Account Customer Service Representative in Atlanta, GA
    Recommends
    Positive Outlook

    I worked at IBM full-time (More than 10 years)

    Pros

    IBM has a motto that everyone learned almost first day.
    Respect for the Individual, Customer Satisfaction. And the Pursuit of Excellence.
    I worked with some of the best people internally and externally and trained constantly on new equipment, safety, driving, and position.

    Cons

    Working 10 straight days on one shift.
    Thats all.

    Advice to Management

    Know employees better in upper management.


  2. Helpful (2)

    "Good and Bad"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Baltimore, MD
    Current Employee - Customer Service Representative in Baltimore, MD
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at IBM full-time (More than 10 years)

    Pros

    Great starter job for someone out of school or trade school.

    Cons

    They do not take care of their employees like they use to.


  3. "Customer Services Representative"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Services Representative in Tampa, FL
    Former Employee - Customer Services Representative in Tampa, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at IBM full-time (More than 5 years)

    Pros

    Motivated people. Learning environment. It is nice to know that you are working for a company that is helping the world with technology and services.

    Cons

    I can't think of any cons. THe company was great. Great benefits, competitive pay and they are very willing to keep you trained in your speciality.


  4. "Elite Client Services - Senior Customer Service Specialist"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Customer Service Representative in Armonk, NY
    Former Employee - Senior Customer Service Representative in Armonk, NY

    I worked at IBM full-time (More than 3 years)

    Pros

    IBM has provided me good training and helped me improved my communication skills. They give high importance on professionalism and employee values at work.

    Cons

    IBM is a good company, however, salary is not that competitive.

    Advice to Management

    Continue to nurture great minds and reward them of what they have worked for.


  5. Helpful (2)

    "Excellent Employeer"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Boulder, CO
    Current Employee - Customer Service Representative in Boulder, CO
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at IBM (More than 3 years)

    Pros

    IBM provides excellent opportunities for learning and growth in some very interesting cutting edge area's. The opportunities to pivot from the path you are on to a whole new area provides a dynamic place to work.

    Cons

    To the delight of some, like me, IBM is restlessly reinventing itself to serve our customers better, so if you don't like change, this isn't a good fit for you.


  6. Helpful (2)

    "IBM, Boulder Colorado is a sweat shop call center. Very little technical expertise exists there!"

    Star Star Star Star Star
    Former Employee - Customer Service Representative in Boulder, CO
    Former Employee - Customer Service Representative in Boulder, CO

    I worked at IBM full-time (More than a year)

    Pros

    The people... every day people struggling to make ends meet on the lousy $10-11/hour

    Cons

    They have very high expectations with extremely low pay. Very slim chance of advancement EVER and almost 100% contract positions so slim chance of ever getting a raise also.

    Advice to Management

    Do something to reward people for a jkob well done. DO SOMETHING to promote esteem and pride!


  7. "They took over a sprint call center"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Bremerton, WA
    Former Employee - Customer Service Representative in Bremerton, WA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at IBM full-time (Less than a year)

    Pros

    Pay is decent, Training is Great

    Cons

    You work your but off and if you are late 2 times you are fired


  8. "IBM is an awesome stepping stone to jumpstart a career in IT."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Contractor - Customer Service Representative in Boulder, CO
    Current Contractor - Customer Service Representative in Boulder, CO
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at IBM as a contractor (More than a year)

    Pros

    The customers and staff are nice and helpful; awesome opportunity to one's feet wet in the IT world

    Cons

    no real job growth/promotions, people have become complacent and not as hardworking as they used to be because of it


  9. "Transformational and leading edge technology based"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Atlanta, GA
    Current Employee - Customer Service Representative in Atlanta, GA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at IBM full-time (More than 10 years)

    Pros

    Leading Edge Technology, great advancement opportunities for career-starters

    Cons

    Limited Advancement Opportunities for Long-time employees

    Advice to Management

    Stop hoarding the best opportunities and cash rewards for your 'favorites'


  10. Helpful (1)

    "Can be a good place depending on your career objectives."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Dallas, TX
    Former Employee - Customer Service Representative in Dallas, TX
    Recommends
    No opinion of CEO

    I worked at IBM full-time (More than 8 years)

    Pros

    Good benefits including vacation time. Decent bonuses. Flexible scheduling and offices located worldwide. Good networking.

    Cons

    Lack of mobility. Huge bureaucracy. Most people felt stuck in a job role or location without much chance for change or meaningful promotion

    Advice to Management

    Cultivate an atmosphere of mobility. Expand what is eligible under the employer reimbursement for education.