IBM Customer Service Representative Reviews | Glassdoor

IBM Customer Service Representative Reviews

Updated October 19, 2017
71 reviews

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Customer Service Representative

3.1
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IBM CEO Virginia Rometty
Virginia Rometty
21 Ratings

Employee Reviews

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Pros
Cons
  • You have to manage your work life balance or you'll end up doing the work of 2 or more people (in 929 reviews)

  • Long hours like everwhere elses (in 442 reviews)

More Pros and Cons

  1. "Account Customer Service"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Customer Service Representative in Atlanta, GA
    Former Employee - Account Customer Service Representative in Atlanta, GA
    Recommends
    Positive Outlook

    I worked at IBM full-time (More than 10 years)

    Pros

    IBM has a motto that everyone learned almost first day.
    Respect for the Individual, Customer Satisfaction. And the Pursuit of Excellence.
    I worked with some of the best people internally and externally and trained constantly on new equipment, safety, driving, and position.

    Cons

    Working 10 straight days on one shift.
    Thats all.

    Advice to Management

    Know employees better in upper management.


  2. Helpful (2)

    "Good and Bad"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Baltimore, MD
    Current Employee - Customer Service Representative in Baltimore, MD
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at IBM full-time (More than 10 years)

    Pros

    Great starter job for someone out of school or trade school.

    Cons

    They do not take care of their employees like they use to.

  3. "Customer Services Representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Services Representative in Tampa, FL
    Former Employee - Customer Services Representative in Tampa, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at IBM full-time (More than 5 years)

    Pros

    Motivated people. Learning environment. It is nice to know that you are working for a company that is helping the world with technology and services.

    Cons

    I can't think of any cons. THe company was great. Great benefits, competitive pay and they are very willing to keep you trained in your speciality.


  4. "Csr"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative
    Current Employee - Customer Service Representative
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at IBM full-time

    Pros

    Good benefits, coworkers relate, willing to train for lower end jobs

    Cons

    Poor tools, poor work environment, dead end, high work demand with low help.

    Advice to Management

    Bring jobs over seas back to the states, replace the carpet once a decade, don't have separate standards for US employees vs international employees. Stop posting fake job leads.


  5. "Elite Client Services - Senior Customer Service Specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Customer Service Representative in Armonk, NY
    Former Employee - Senior Customer Service Representative in Armonk, NY

    I worked at IBM full-time (More than 3 years)

    Pros

    IBM has provided me good training and helped me improved my communication skills. They give high importance on professionalism and employee values at work.

    Cons

    IBM is a good company, however, salary is not that competitive.

    Advice to Management

    Continue to nurture great minds and reward them of what they have worked for.


  6. Helpful (2)

    "Excellent Employeer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Boulder, CO
    Current Employee - Customer Service Representative in Boulder, CO
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at IBM (More than 3 years)

    Pros

    IBM provides excellent opportunities for learning and growth in some very interesting cutting edge area's. The opportunities to pivot from the path you are on to a whole new area provides a dynamic place to work.

    Cons

    To the delight of some, like me, IBM is restlessly reinventing itself to serve our customers better, so if you don't like change, this isn't a good fit for you.


  7. Helpful (2)

    "IBM, Boulder Colorado is a sweat shop call center. Very little technical expertise exists there!"

    StarStarStarStarStar
    Former Employee - Customer Service Representative in Boulder, CO
    Former Employee - Customer Service Representative in Boulder, CO

    I worked at IBM full-time (More than a year)

    Pros

    The people... every day people struggling to make ends meet on the lousy $10-11/hour

    Cons

    They have very high expectations with extremely low pay. Very slim chance of advancement EVER and almost 100% contract positions so slim chance of ever getting a raise also.

    Advice to Management

    Do something to reward people for a jkob well done. DO SOMETHING to promote esteem and pride!

  8. "They took over a sprint call center"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Bremerton, WA
    Former Employee - Customer Service Representative in Bremerton, WA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at IBM full-time (Less than a year)

    Pros

    Pay is decent, Training is Great

    Cons

    You work your but off and if you are late 2 times you are fired


  9. Helpful (1)

    "Disappointing"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative
    Former Employee - Customer Service Representative
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at IBM full-time (More than 10 years)

    Pros

    Sounds impressive to work for IBM. Used to bleed blue for the company, when the company put the employee and their family first.

    Cons

    Management is poor at best. Management has created a structure shielding their peers. Company loyalty is to the share holders. Employees are considered a commodity, like livestock.

    Advice to Management

    Get back to the base operational values of the company founders. Your employees will delight you with unbridled enthusiasm and productivity.


  10. "was a great company to work for, but they got away for the core values that this company was founded on."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative
    Current Employee - Customer Service Representative
    Doesn't Recommend
    Disapproves of CEO

    I have been working at IBM full-time (More than 10 years)

    Pros

    The people you work with, the customers are great, and they will make you feel as part of their team. There is a lot of great and talented people in IBM, and they keep the company going.

    Cons

    the company no longer cares about it's employee's. The focus is making money, and they will do it at all cost. People are let go, retire or what ever, and all they do is give those left working more work, no additional compensation, and taking away your home and family life.

    Advice to Management

    get back to what the company was founded on.