IBM IT Support Specialist Reviews | Glassdoor

IBM IT Support Specialist Reviews

Updated Mar 22, 2019

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Found 18 reviews

4.1
StarStarStarStarStar
Rating TrendsRating Trends
94%
Recommend to a Friend
82%
Approve of CEO
IBM CEO Virginia Rometty
Virginia Rometty
8 Ratings
  1. "Feedback"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - IT Support Specialist in Hortolândia
    Recommends
    Neutral Outlook
    Disapproves of CEO

    I have been working at IBM full-time for more than 8 years

    Pros

    Great place to work depending on which team you work for.

    Cons

    Managers take too much on personal side. Too emotive when need to take actions.

    IBM2018-07-16
  2. "An amazing company!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - IT Support Specialist 
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at IBM full-time for less than a year

    Pros

    Great place to work with so much to learn.

    Cons

    Unfortunately, my contract expired and I had to leave.

    Advice to Management

    Keep on the cutting edge of cognitive computing and cloud based services.

    IBM2018-03-02
  3. "it specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - IT Support Specialist in Guangzhou, Guangdong

    I worked at IBM full-time for more than 3 years

    Pros

    large company with all kinds of technology

    Cons

    improve compensation and salary and commercial insurance

    Advice to Management

    better management

    IBM2017-07-08
  4. "Best in Class but not in Industry"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - IT Technical Support Specialist in Jakarta
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at IBM full-time for more than a year

    Pros

    - Good environment - Open communication - Strong local IT competence - Tons of process, framework, practice and knowledge

    Cons

    - So so benefit - Too bureaucracy - Difficult project

    Advice to Management

    Don't treat a project like hit and run. Delivery them with quality and competence.

    IBM2016-12-31
  5. "Basic troubleshooting"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - IT Support Specialist in Bucharest
    Recommends
    Positive Outlook

    I have been working at IBM full-time for less than a year

    Pros

    Working with IBM tools and that's great.

    Cons

    The down side is that the Certifications only apply to IBM environment.

    Advice to Management

    It should train the employees to keep them motivated.

    IBM2016-04-25
  6. Helpful (1)

    "IT support specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - IT Support Specialist in Bucharest
    Recommends

    I have been working at IBM full-time for more than a year

    Pros

    pleasant enviroment, decent salary, goog opportunity to develop your career, great opportunity to learn new technologies if you are in the right project

    Cons

    not so easy to change project if you are a good at your position, balance between work and life is not that good as it should be, hired by the contractor

    Advice to Management

    management should be more focused on employer's needs and organize more team integration meetings, some managers are should be more competent

    IBM2015-10-18
  7. "New Technology"

    StarStarStarStarStar
    • Work/Life Balance
    Current Employee - IT Support Specialist in Dar es Salaam, Dar es Salaam
    Recommends
    Positive Outlook

    I have been working at IBM for more than 3 years

    Pros

    you will learn a lot of new IT and technological stuff, first Global company, you will work with different nations

    Cons

    maybe just procedures, which are normal for every company

    Advice to Management

    Grow IBM in Africa

    IBM2015-08-26
  8. Helpful (2)

    "Great company on decline"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - IT Support Specialist in Bangalore
    Doesn't Recommend
    Negative Outlook

    I have been working at IBM

    Pros

    Work life balance and flexibility.

    Cons

    too many. . . Company chose to reward share holders more than employees, and fails in both.

    Advice to Management

    increase employee moral.

    IBM2015-01-10
Found 18 reviews