IBM Incident Manager Reviews | Glassdoor

IBM Incident Manager Reviews

Updated May 21, 2019

To filter reviews, or .

Found 30 reviews

4.0
StarStarStarStarStar
Rating TrendsRating Trends
63%
Recommend to a Friend
85%
Approve of CEO
IBM CEO Virginia Rometty
Virginia Rometty
14 Ratings
  1. "Technology"

    StarStarStarStarStar
      Current Employee - Major Incident Manager 

      I have been working at IBM full-time for more than 10 years

      Pros

      World Wide Company lots of possible opportunity

      Cons

      World Wide Company.. No stability.. Yearly layoffs

      IBM2017-11-03
    • Helpful (3)

      "Cloud Managed Services Turmoil"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Former Employee - Major Incident Manager 
      Doesn't Recommend
      Negative Outlook
      Disapproves of CEO

      I worked at IBM full-time for more than 10 years

      Pros

      IBM typically has very well trained, experienced, open and thorough first line management which are always available to help new and old employees and legitimately care about their people.

      Cons

      Processes are often in constant flux. Pay tends to be below average in many/most divisions. Offshore outsourcing continues unabated as a way to offset the continued lack of revenue generation. Persistent disconnect between sales and support, transition & build to steady-state leads to extreme levels of micromanagement which only causes more muddled processes and lack of solid process improvement.

      Advice to Management

      Stop viewing employees as a liability. Limit pervasive nature of micromanagement. Reward employees with pay increases when they earn 2+ ratings with consistency.

      IBM2017-04-26
    • "Outsourced"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Former Employee - Incident Manager in Minneapolis, MN
      Doesn't Recommend
      Negative Outlook
      No opinion of CEO

      I worked at IBM

      Pros

      Looks good on the resume

      Cons

      Not doing well in the market place

      Advice to Management

      Dump the old thinking.

      IBM2016-05-03
    • "Incident Manager-Managed critical outages for customers."

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Former Employee - Incident Manager in Lexington-Fayette, KY
      Recommends
      Positive Outlook
      Approves of CEO

      I worked at IBM full-time for more than 10 years

      Pros

      Pay, benefits, co-workers, 401K plan

      Cons

      Culture, jobs being offshored quickly

      Advice to Management

      Stop offshoring jobs.

      IBM2014-01-30
    • "Work Life Balance at its best with few downsides"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - Major Incident Manager in Bangalore
      Doesn't Recommend
      Neutral Outlook
      No opinion of CEO

      I have been working at IBM full-time for more than 3 years

      Pros

      Great work culture Flexibility Internal Training and certifications Scope of work is never limited Performance bonus and Growth percentage of company is shared early (Decent enough, but not the best)

      Cons

      - Being part of Shared resource and at time cross training across many other accounts feel tiring - Org structure is not same as other reputed companies. People manager is your sole POC - HR involvement is less and you hardly see any involvement in years - Lot of patience (Years of waiting) if you are planning to settle in IBM with a good package - Onsite opportunities depends of Account and politics always play a...

      Show More

      Advice to Management

      - Allocate budget for all the senior employees or experienced employees to travel abroad to give them a chance to change their work exposure. - Employees must be taken care as much as company growth. - Yearly market correction should take place in a transparent manner. (For now I have never seen market corrections happening to match employee package to the outside world)

      IBM2019-05-21
    • "major incident manager"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - Major Incident Manager in Bangalore
      Recommends

      I have been working at IBM full-time for more than 5 years

      Pros

      flexibility, a good work - life balanced environment

      Cons

      growth is slow but if you are do your best, you will certainly get it.

      Advice to Management

      give the best to the desired employers

      IBM2019-05-10
    • "Work life in IBM"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Former Employee - Incident Manager 

      I worked at IBM full-time

      Pros

      Challenging Work life balance Able to learn something in career growth

      Cons

      Low inc pay Management no listen heart of the employee

      IBM2019-04-26
    • "Best company to Work"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Former Employee - Incident Manager in Gurgaon, Haryana
      Recommends
      Neutral Outlook
      Approves of CEO

      I worked at IBM full-time for more than 3 years

      Pros

      One of the top companies to work

      Cons

      management is local although, they can make it place better but they ruin it

      IBM2019-03-03
    • "Good Company to work, But you need patience to survive"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - Major Incident Manager in Bangalore
      Recommends
      No opinion of CEO

      I have been working at IBM full-time for more than 5 years

      Pros

      Growth is supported,Flexible work

      Cons

      Salary might not be lucrative

      IBM2019-01-27
    • "Incident Management"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - Incident Manager in Bangalore
      Doesn't Recommend
      Neutral Outlook
      No opinion of CEO

      I have been working at IBM full-time for more than 3 years

      Pros

      Flexible work environment, work from option, unlimited sick leaves.

      Cons

      Although flexible work environment, but It's a manager oriented company.

      IBM2019-01-28
    Found 30 reviews