IBM Senior Customer Service Representative Reviews | Glassdoor

IBM Senior Customer Service Representative Reviews

3 reviews

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Senior Customer Service Representative

4.0
StarStarStarStarStar
Recommend to a friend
Approve of CEO
IBM CEO Virginia Rometty
Virginia Rometty
1 Rating

Employee Reviews

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Pros
Cons
  • "At times work life balance gets challenging" (in 1112 reviews)

  • "Low Salary growth in comparison" (in 537 reviews)

More Pros and Cons

  1. "Elite Client Services - Senior Customer Service Specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Customer Service Representative in Armonk, NY
    Former Employee - Senior Customer Service Representative in Armonk, NY

    I worked at IBM full-time (More than 3 years)

    Pros

    IBM has provided me good training and helped me improved my communication skills. They give high importance on professionalism and employee values at work.

    Cons

    IBM is a good company, however, salary is not that competitive.

    Advice to Management

    Continue to nurture great minds and reward them of what they have worked for.


  2. "Good Job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Customer Service Representative in Bengaluru (India)
    Former Employee - Senior Customer Service Representative in Bengaluru (India)
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at IBM full-time (More than 5 years)

    Pros

    Good for a initial starting, amazing people around with best advice

    Cons

    I don't have anything to say about it

    Advice to Management

    Doing great job

  3. Helpful (1)

    "Work culture and salary"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Customer Service Representative in New Delhi (India)
    Current Employee - Senior Customer Service Representative in New Delhi (India)
    Recommends
    Neutral Outlook

    I have been working at IBM full-time (More than 3 years)

    Pros

    Comfortable Work Enironment and work life balance

    Cons

    Less Salay as per the today's life standards

    Advice to Management

    Salary Grids to be revised as per time being