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IBM Service Technician Reviews

Updated April 2, 2019
5 reviews

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Service Technician

2.0
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IBM CEO Virginia Rometty
Virginia Rometty
3 Ratings

Employee Reviews

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Pros
Cons
  • "At times work life balance gets challenging" (in 1112 reviews)

  • "Low Salary growth in comparison" (in 537 reviews)

More Pros and Cons

  1. Helpful (1)

    "IBM was great till they decide stock price was important then customers."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Field Service Technician in Chicago, IL
    Current Employee - Field Service Technician in Chicago, IL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at IBM full-time (More than 10 years)

    Pros

    Upper Management only thinks of you as a # and you are disposable

    Cons

    Hours and managment are terrible

    Advice to Management

    Stop micro managing


  2. "IBM- Not a Great Choice"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Field Service Technician in Little Rock, AR
    Former Employee - Field Service Technician in Little Rock, AR
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at IBM full-time (More than 3 years)

    Pros

    Team mates were great to work with.

    Cons

    Low pay for what they expected from me.
    Management convinces themselves that they know what they are doing, then execute on stupid blunders that damages IBM and their clients.

    Advice to Management

    Stop pretending like you know what you are doing an ask front line personnel how to best serve the client.
    Stop trying to view the REAL world via numbers on an excel spreadsheet and then make blind decisions with out inspecting what is going on in the REAL world.

    If you wish to continue to fail; keep doing what you are doing.

  3. "They ignore payment terms"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Freelancer - Field Service Technician in Providence, RI
    Former Freelancer - Field Service Technician in Providence, RI
    Doesn't Recommend

    I worked at IBM (Less than a year)

    Pros

    They have a lot of work and they pay well.

    Cons

    They ignore payment terms and pay you whenever they please. Especially if they owe you several thousand dollars. Expect to wait 2 -3 months or longer to be paid. Also, they will ignore all attempts to reach someone to ask about payment.

    Advice to Management

    Pay your contractors on time.


  4. "Steady Decline"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Contractor - Customer Service Technician in Boulder, CO
    Current Contractor - Customer Service Technician in Boulder, CO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at IBM as a contractor (More than a year)

    Pros

    Pros: You are exposed to a wide range of areas, and can get away with next to no professionalism or work ethic.

    Cons

    The site has shrunk by at least 70% in the last year I've been there. IBM is stereotypical in how horrible it is to its employees (at least at the level I am at). They will manipulate things in any way they can to save money, including using some very shady, and likely illegal, business practices on many levels. People are under paid, and you will be kept contracted or supplemental for as long as possible. They use a 'carrot/stick' method to manipulate employees to stay in the hopes of one day becoming full IBM employees, when in reality the process could take 6 years, and mostly likely they'll lay you off immediately after to cut costs, then invite you back as contracted.

    On a daily bases you see the location sacrifice quality of service, regulation/agreements, or anything they can get away with, if it can save the slightest amount of money. The degree of disorganization, lack of training, and low moral has become almost amusing. It is not unheard of for employees to put callers on hold while they meet up with someone outside, finish a movie, or to encourage them to get impatient and drop the call so that they won't have to deal with them.

    No resource are being put into this location, and there is a steady, dramatic, decline in the amount of employees. The max amount of non-contracted employees are laid of monthly that can be done without reporting a mass layoff, and no one is hired to re-fill the positions. All this makes it look as though they are phasing the site out. At this rate, I would be amazed if the center is still there in its current form in 6 months.

    Advice to Management

    You may want to consider where YOUR management is leading you, and what piece you're playing in their larger scale game.


  5. "Good. Feels like family sometimes. But very stressful."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Field Service Technician in Warwick, West Midlands, England (UK)
    Current Employee - Field Service Technician in Warwick, West Midlands, England (UK)

    I have been working at IBM full-time (More than 8 years)

    Pros

    Good salary and benefits. Good focus on mental health but you must speak up if the workload gets too much which it will.

    Cons

    Workload. They get rid of staff and don’t replace them