ICBC (Canada) Reviews | Glassdoor

ICBC (Canada) Reviews

Updated February 19, 2017
113 reviews

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Full-time Part-time

2.6
Star Star Star Star Star
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ICBC (Canada) Interim President & CEO Mark Blucher
Mark Blucher
40 Ratings

113 Employee Reviews

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Pros
  • Employer also respects work-life balance and provides opportunity for career growth and professional development & training (in 13 reviews)

  • good benefits, dental and extended healthcare could be better (in 16 reviews)

Cons
  • No challenges - need to adhere to what senior management want - no creativity or input from employees (in 8 reviews)

  • Too much office politics and gossips (in 5 reviews)

More Pros and Cons

  1. "manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager Lv II in Shanghai, MO
    Current Employee - Manager Lv II in Shanghai, MO

    I have been working at ICBC (Canada) full-time (More than 5 years)

    Pros

    Good environment and salary is ok

    Cons

    overtime work overtime work !!overtime work !!!


  2. "Staff"

    Star Star Star Star Star
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Huh......can't think of any really

    Cons

    Bad working environment there, you have to speak cantonese


  3. "A good employer"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    competitive compensation, people are very friendly, work and life balance, have lots of opportunities to develop your career in difference role areas

    Cons

    very localized culture, and the organization is huge so the process efficiency is not very high sometimes

    Advice to Management

    no


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. "Great for entry level."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Claims Document Support Assistant in Burnaby, BC (Canada)
    Current Employee - Claims Document Support Assistant in Burnaby, BC (Canada)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at ICBC (Canada) full-time (Less than a year)

    Pros

    Great benefits, unless you're temporary, then you get +18% in lieu of benefits.
    Great work environment, many opportunities to progress and move up the corporate ladder.

    Cons

    Entry level jobs may be mundane.


  6. Helpful (1)

    "Injury Claims Adjuster"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    No opinion of CEO

    I worked at ICBC (Canada) full-time

    Pros

    - Good pay for young/early professionals
    - Pretty good benefits
    - Interesting job and great training program
    - Every 2nd Friday off BUT 8.5 hour work days otherwise (and no flexibility)

    Cons

    - Absolutely NO flexibility with hours.
    - Everything from work shifts to vacation time is bid on so if you're new (at ICBC that means less than 10 years at the company), you're pretty much the last to pick. NO summer vacation, no vacation in December, and most of the other time is gone too.
    - The injury adjuster position is location in Guilford. Non-negotiable. This is not communicated until the job is actually offered to a candidate. When we ask during the recruitment process, they tell us to refer to the job posting that clearly states, 'multiple locations'. DO NOT waste your time applying to this position if you live far away and don't want to commute over 3 hours a day.
    - No perks at work. Not even coffee or tea.

    Advice to Management

    - More transparency regarding the location of the job.
    - The world is changing and you need to change with the times. As your workforce gets younger, they're going to start demanding more flexibility.


  7. Helpful (5)

    "Poisonous work environment"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Manager in North Vancouver, BC (Canada)
    Former Employee - Senior Manager in North Vancouver, BC (Canada)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at ICBC (Canada) full-time

    Pros

    Interesting work in IT with exposure to many different technologies in a highly complex technical environment.

    Cons

    The CIO is not qualified for his job. Spends time finding people who have equal or less experience than he does so that no one challenges his ideas. Great people have been let go in favour of less qualified. If you want to work in a great IT shop don't pick ICBC. The politics of management vying for power and control of How IT runs is destructive. Management spends a lot of time building their position against other management. Reorganizing the managers is like "weekly special" as a result there's no time for any consistency or calm. Staff working just do what they have always done because if they tried to change to new models those will just change in 6 moths with next manager introduced by a new reorg.

    Advice to Management

    If you're one of the skilled managers still there, take a look in the market. There are really great places to work where peers and teams are really working together. Only once you're out will you see how poisonous of an environment you worked in.


  8. "ICBC"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Approves of CEO

    I have been working at ICBC (Canada) full-time

    Pros

    Defined benefit pension fund. Secure work.

    Cons

    Poor remuneration and morale. Lack of transparency.

    Advice to Management

    Pay and treat employees better.


  9. Helpful (6)

    "Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Manager in Vancouver, BC (Canada)
    Former Employee - Manager in Vancouver, BC (Canada)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at ICBC (Canada) full-time (More than 10 years)

    Pros

    It WAS a great place to work until about 2012. There WERE lots of great opportunities. There WAS a lot of focus on employees, teamwork, and engagement.

    Cons

    It's a sinking ship. Since 2012, many, many of the great workforce has been let go, and those remaining are in constant fear of when the next shoe is to drop, and there is a constant reshuffling of the of the deck chairs in positions and roles that make little sense.

    Advice to Management

    Senior Management needs to be honest and open with staff. Tell them the truth about what's going on. Stop promoting incapable people and stop letting your best, knowledgeable, dedicated staff go.


  10. Helpful (3)

    "Project Analyst"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Project Analyst in North Vancouver, BC (Canada)
    Former Employee - Project Analyst in North Vancouver, BC (Canada)
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Good hourly rate, gym, great location at Lonsdale Quay

    Cons

    A culture of blame; when something goes sideways management looks for someone to blame rather than learning form the error and moving forward. Little communition form the Executive down to the ranks. Unfriendly environment.

    Advice to Management

    Treat contractors as you do employees and treat employees better.


  11. Helpful (2)

    "ICBC"

    Star Star Star Star Star
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Good benefit with pension and paid holiday

    Cons

    Negative office culture. Too much office politics and gossips. Very limited room to grow.



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