ICL "high turnover rate" Reviews | Glassdoor

ICL Employee Reviews about "high turnover rate"

Updated May 3, 2017

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2.8
48%
Recommend to a Friend
61%
Approve of CEO
ICL CEO David Woodlock
David Woodlock
15 Ratings
Pros
  • "Many different programs in place for social workers or mental health professionals(in 6 reviews)

  • "Nice people, enjoyed my colleagues(in 5 reviews)

Cons
  • "GPS tracking on company phone, very meticulous and a high turnover rate(in 6 reviews)

  • "The pay is low and sometime the scheduled you sign up for is what you have to stick too(in 4 reviews)

More Pros and Cons

Reviews about "high turnover rate"

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  1. Helpful (2)

    "Great learning experience but overwhelming amount of work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Social Worker in Brooklyn, NY
    Recommends
    Neutral Outlook

    I worked at ICL

    Pros

    Learning opportunities, great supervision, good support from staff

    Cons

    Overworked, high turnover rate, overwhelming amount of paperwork and understaffed

    Advice to Management

    office culture, hire more employees

    ICL2015-01-07
  2. Helpful (1)

    "Avoid at all costs"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee in New York, NY
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at ICL full-time for more than a year

    Pros

    Decent PTO and sick time

    Cons

    High turnover rate, medical is extremely expensive, boasts about caring for clients but employees are severely underpaid, no bonus and no cost of living raises. Working in the EHR/IT department is depressing. As soon as the current CIO headed the department, 4/5 employees promptly quit. Communication with the CIO is abysmal and is the most socially awkward experience.

    Advice to Management

    Living wages may lower turnover rate.

    ICL2017-05-03
  3. Helpful (4)

    "Case Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 
    Doesn't Recommend

    I worked at ICL full-time

    Pros

    Hands on work with clients

    Cons

    low staff moral, no ability/motivation to help clients “get better with us”, no support from senior team when it comes to needing appropriate conditions to complete paperwork, utilizing earned sick/vacation/personal time, finding appropriate coverage for shifts, feeling safe on shift or even handling crises in the building during a shift but employees are expected to sacrifice themselves on countless occasions,... HIGH TURNOVER

    Show More

    Advice to Management

    Listen to staff, Provide an healthy environment for feedback, Don't drive a wedge between staff and clients

    ICL2016-06-27
  4. "Good position, but limited growth potential."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Care Coordinator in Brooklyn, NY
    Doesn't Recommend
    Positive Outlook

    I worked at ICL full-time for more than a year

    Pros

    90% of the job was field base. Create your own schedule.

    Cons

    GPS tracking on company phone, very meticulous and a high turnover rate. Large caseloads.

    Advice to Management

    Take disability seriously. Whether minor or major.

    ICL2015-03-25
  5. Helpful (2)

    "Amazing and Horrific at the same time!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Social Worker in Brooklyn, NY
    Recommends
    Neutral Outlook

    I worked at ICL full-time for less than a year

    Pros

    Their mission is great but often sidetracked due to the culture of medicaid reimbursement. The population is great to work with and you learn a lot when it comes to dealing with the poor, and chronically mentally ill. Pay is decent in comparison to other agencies, but poor when compared to the amount of work expected of you.

    Cons

    The services given to clients fall short because of quotas needed in order to make enough money from medicaid in order to keep the doors open. You are promised a caseload (it's even in the job description) of 15 to 20 clients, and you end up with close to 40... the paperwork involved with each client on a monthly basis is so extreme that you often don't have time to do actual clinical work with clients who so... desperately need it. High turnover rate, although if you can manage to stay here a year or so you'll be promoted if you're a team player (not necessarily because you're a good social worker, but because you don't make noise, don't complain, and buy into everything they tell you)

    Show More

    Advice to Management

    Reevaluate your mission, and when you say the clients are the most important thing, mean it. Even at the expense of making $

    ICL2013-10-28
  6. "Great place to work with if you have a graduate degree"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
     in New York, NY

    I worked at ICL

    Pros

    A lot of opportunities for promotions Willing to hear ideas for helping the agency grow

    Cons

    High turnover rates for entry-level staff Underpaid

    ICL2011-03-10
Found 6 reviews
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