ICL "mental health" Reviews | Glassdoor

ICL Employee Reviews about "mental health"

Updated Nov 25, 2018

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2.8
48%
Recommend to a Friend
61%
Approve of CEO
ICL CEO David Woodlock
David Woodlock
15 Ratings
Pros
  • "Many different programs in place for social workers or mental health professionals(in 6 reviews)

  • "Nice people, enjoyed my colleagues(in 5 reviews)

Cons
  • "GPS tracking on company phone, very meticulous and a high turnover rate(in 6 reviews)

  • "The pay is low and sometime the scheduled you sign up for is what you have to stick too(in 4 reviews)

More Pros and Cons

Reviews about "mental health"

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  1. Helpful (1)

    "You will learn a lot"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Recommends
    Neutral Outlook

    I have been working at ICL full-time for more than 3 years

    Pros

    Many different programs in place for social workers or mental health professionals. Everything from IDD population, substance abusers and traumatized persons. Many different processes happening at one.

    Cons

    The change to managed care is making the environment change. The traditional "we are a non profit and we are not paying that much" speak

    Advice to Management

    No advice they are doing what they can in an environment that is in a state of flux. Dynamic environments are tricky. especially when people are conditioned to be that way. The rule book for processes can easily get thrown away and a get it done philosophy can take root. If I would say anything I would say trim the fat. Not the people. Make certain things just happen and remove things that encumber that if anyone... is always the one to say no instead of yes and then you should take a look at them ask the reason why.

    Show More
    ICL2016-01-07
  2. "Lack of Information"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Doesn't Recommend

    I have been working at ICL full-time

    Pros

    Opportunity to gain experience and get your feet wet in the mental health field.

    Cons

    Poor training and management. Staff is spread thin.

    ICL2018-11-26
  3. Helpful (4)

    "Director"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at ICL full-time for more than a year

    Pros

    ICL is serving some of the most marginalized people and communities in NYC.

    Cons

    Primarily a provider of mental health housing masking itself behind community mental health programs. Quantity over quality. Pay is low, Work is hard, which sadly means that talent is minimal and service is poor.

    Advice to Management

    Healthcare is moving faster than you are. The company is in a bubble patting itself on the back around being person centered. Person Centered is more than asking clients questions. It means collecting the right data and metrics to inform you to better engage.

    ICL2018-10-05
  4. Helpful (3)

    "Discouraging"

    StarStarStarStarStar
     

    I have been working at ICL

    Pros

    Mission of helping people in poverty get access to social services, mental health, and medical care to improve quality of life.

    Cons

    Pays less than similar agencies for most positions (to be fair, also at higher levels). Culture of blame and obfuscation. Support staff routinely scapegoated. Executives out of touch and uncaring. Abusive supervisors tolerated and promoted.

    Advice to Management

    Set goals and measures for departments that are means measured fir achievability. Break out of hierarchical structures so that supervision includes checks and balances and meaningful opportunities for staff at all levels to address challenges.

    ICL2017-07-19
  5. "Supervisor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Contractor - Anonymous Contractor 
    Doesn't Recommend
    Positive Outlook

    I worked at ICL

    Pros

    -Fairly large network and growth opportunity (for a mental health non-profit) -Executive Strategy and planning appears to be working (expansion- acquisition of new programs)

    Cons

    - Heavily Compliance Oriented - Good Audits > Actual Quality - HR and Administration disconnected from actual work

    ICL2016-05-08
  6. Helpful (1)

    "Case Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Case Manager in Bronx, NY
    Recommends
    Positive Outlook

    I worked at ICL for more than 5 years

    Pros

    I was able to fulfill my passion to assist the Underserved population with sustaining in sobriety and attain coping skills for stability with their mental health disorders.

    Cons

    There was limited communication with Administrative staff and employees

    Advice to Management

    To be open minded with subordinates who actually have direct contact with the consumers. Employees have productive ideas and possible solutions to improving the facilities and the agency as a whole.

    ICL2016-01-23
  7. Helpful (4)

    "Broad Street BULLIES"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Bronx, NY
    Doesn't Recommend
    Negative Outlook

    I have been working at ICL full-time for less than a year

    Pros

    If someone is looking for an opportunity to really grow and make changes in Human Services and the mental health community then ICL is great for that.

    Cons

    The administration and many of the VP's that assist in running the organization are horrible and in many cases only have their best interest in mind. The executive office is run like a popularity contest and it is almost impossible for growth because if one doesn't play "the game" they are targeted and let go of. The HR department is no help what so ever and seem to only be a tool to move people in and out as... quickly and quietly as possible. The PARS and Supervision system is a joke only there as a psychological technique for employees to feel they have a voice but nothing comes of those things. There are no bonuses (unless you are an exec). For mid or low level people I would never recommend working in ICL's executive office.

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    Advice to Management

    Advice to the CEO and board of directors get rid of current sr VP staff they bring morale down.

    ICL2015-10-08
  8. Helpful (7)

    "If you want a career with respect & decent pay....then don't work here"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Mental Health Counselor in Brooklyn, NY
    Doesn't Recommend
    Negative Outlook

    I have been working at ICL part-time for more than 8 years

    Pros

    Lots of locations and sites housing has 24 hour shifts

    Cons

    Employees not treated with respect Management is terrible Working at risk with some mental health populations thankless job company changes policy often to benefit itself without consideration to clients or workers

    Advice to Management

    Listen to your employee that are working on the front lines they are the professionals dealing with all the aspects of the client Make your facilities safe environments for the residents and work ers for real not just on a report for the state

    ICL2014-07-28
Found 8 reviews
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