ICON Reviews in Marlow, England | Glassdoor

ICON Marlow Reviews

Updated March 13, 2017
5 reviews

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Marlow, England (UK)

1.8
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ICON CEO Ciaran Murray
Ciaran Murray
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5 Employee Reviews

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  1. "Work Life Balance not good"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Drug Safety Associate in Marlow, England (UK)
    Former Employee - Senior Drug Safety Associate in Marlow, England (UK)
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Good perks, nice people, good salary and benefits

    Cons

    Office not nice, workload unrealistic


  2. Helpful (2)

    "Nothing changes- don't go there"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Clinical Trial Assistant in Marlow, England (UK)
    Current Employee - Clinical Trial Assistant in Marlow, England (UK)
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Very pleasant work mates. Good shopping nearby.

    Cons

    All work- no life balance. Ridiculous hours with ever increasing workload due to high staff turnover. Many people stressed and witnessed some having full blown breakdown. If you value your health and sanity then don't work for these people.

    Advice to Management

    Value your biggest asset which are your staff and you will reap the reward. Some of your managers are vicious bullies who lie, scheme and manipulate for their own ends.


  3. Helpful (2)

    "Nice people - not so good company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - IT Support Analyst II in Marlow, England (UK)
    Current Employee - IT Support Analyst II in Marlow, England (UK)
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at ICON full-time (More than a year)

    Pros

    The people are great, everyone is always willing to help each other, and the whole office vide is really nice.

    Cons

    Management is really bad, which lets down the whole company. Too much work for too few people and management do nothing but have meetings about meetings.

    Advice to Management

    There are some great people at Icon, sadly management do not reward or recognise their staff accordingly. The processes Icon have are convoluted and designed to cause confusion and delay rather than being helpful or streamlined.


  4. "Positive culture and is working to engage employees more"

    Star Star Star Star Star
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Current Employee - Senior Regulatory Manager in Marlow, England (UK)
    Current Employee - Senior Regulatory Manager in Marlow, England (UK)

    I have been working at ICON full-time (More than a year)

    Pros

    100% home working. Flexible with employees. Considerate to Family life eg when children sic. Good pay rise.

    Cons

    Not clear on promotional opportunities and little focus on appraisals etc. feel managers over resourced and therefore many 1 to 1s cancelled. Feel I may need to go elsewhere for advancement which is ashame as I don't feel it's due to performance. Better cross dept communication needed to ensure more effective working and to win more work from competitors.

    Advice to Management

    Free up managers workload to and emphasise importance of training and mentoring staff. Encourage managers to have aspirational discussion with staff and how employees can get to the next level.


  5. Helpful (1)

    "No career development, no line management"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Clinical Research Associate in Marlow, England (UK)
    Former Employee - Clinical Research Associate in Marlow, England (UK)
    Doesn't Recommend
    No opinion of CEO

    Pros

    Like all CROs, working as a CRA here is a good way to get experience across a range of trials.

    Cons

    Never had a line manager the whole time i worked there. So there was no career development or assessment, making it impossible to ever be promoted or get feedback on my performance.
    Also, all the CRAs were stretched too thinly over the trials, making it impossible to monitor effectively. Even after ICON got a warning letter from the FDA over its monitoring it didn't really address the problem effectively. Management listened but couldnt' do anything. It came down to money at the end of the day. In summary, ICON is a place to work at for a while to cut your teeth as a CRA and then get out. There are better employers out there.

    Advice to Management

    Give people proper line managers who are available in the office/country where their charges are. Look at resourcing and stop giving CRAs greater than 100% allocation to studies.


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