ICON Reviews | Glassdoor

ICON Reviews

Updated March 27, 2017
489 reviews

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Full-time Part-time

3.2
Star Star Star Star Star
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Approve of CEO
ICON CEO Ciaran Murray
Ciaran Murray
169 Ratings

489 Employee Reviews

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Pros
  • Great Work life balance, excellent grooming (in 54 reviews)

  • Relaxed work environment with flexibility to work from home a couple times a week (in 21 reviews)

Cons
More Pros and Cons

  1. "Great experience"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook

    I worked at ICON full-time (More than a year)

    Pros

    Varied experience, benefits of working in global HQ, global exposure. Lots of talent, nice pleasant office

    Cons

    Complicated processes, always a need to fix broken processes. Good talent moves on quickly, salary wasn't benchmarked well. Parking setup is silly

    Advice to Management

    Do more to keep talent, decision making is too slow. Lots of managers in senior positions not up to the task, just there because they have them tenure, not the knowledge. Need new senior people with new ideas


  2. "Great place to work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Clinical Research Associate in São Paulo, São Paulo (Brazil)
    Current Employee - Senior Clinical Research Associate in São Paulo, São Paulo (Brazil)
    Recommends
    Positive Outlook

    I have been working at ICON full-time (More than 8 years)

    Pros

    Interpersonal relationship with colleagues, transparency, great atmosphere.

    Cons

    High pressure to achieve the highest possible number of days on site for the CRA positions.


  3. "HR Advisor"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at ICON full-time

    Pros

    Coworker and people you work with are pleasant.

    Cons

    Not a great structure in place for career path


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  5. Helpful (1)

    "Growing Fast But Slipping Downhill"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - IT Specialist in Dublin, Co. Dublin (Ireland)
    Current Employee - IT Specialist in Dublin, Co. Dublin (Ireland)
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I have been working at ICON full-time (More than 3 years)

    Pros

    Highly intelligent and motivated people. Excellent facilities. Good pay.

    Cons

    As they grow they are losing their ability to look after the needs of their staff. Focus on financial efficiency and results at any cost are stressing people out and making it hard to feel appreciated or motivated. Moving a lot of their work to India and Philippines to reduce costs - so job security in EU and US is not great.

    Advice to Management

    Get back to caring for and looking after your dedicated and hard-working people.


  6. "Talent Mangement"

    Star Star Star Star Star
    Current Employee - Anonymous Employee in Chennai (India)
    Current Employee - Anonymous Employee in Chennai (India)

    Pros

    Good to go well in future

    Cons

    Need to improve a bit

    Advice to Management

    Better employee policy


  7. "Work Life Balance not good"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Drug Safety Associate in Marlow, England (UK)
    Former Employee - Senior Drug Safety Associate in Marlow, England (UK)
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Good perks, nice people, good salary and benefits

    Cons

    Office not nice, workload unrealistic


  8. "CRA Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - CRA Manager
    Former Employee - CRA Manager

    I worked at ICON full-time (More than 5 years)

    Pros

    Pay and benefits. Possible to work from home

    Cons

    Upper management could be more transparent

    Advice to Management

    It should be easier to move up in the carrrier and change department


  9. "Great CRO, Amazing Management"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - CRA in Atlanta, GA
    Former Employee - CRA in Atlanta, GA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at ICON full-time (More than 10 years)

    Pros

    Diverse Management Group, Competitive Salaries, Fair Work Expectations

    Cons

    Difficult to receive promotions in company

    Advice to Management

    Hire more from within for management positions


  10. "Worst company to work for. Managers are so unprofessional and favour their staff. No support what so ever"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Study Start Up Associate in Sydney (Australia)
    Former Employee - Study Start Up Associate in Sydney (Australia)
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at ICON full-time (Less than a year)

    Pros

    Staff are great, met some really nice people. Hours were ok. Parking available on site. Location is fine too. That's about it.

    Cons

    No training provide , no support . Managers don't help their staff to grow within their role/career . Very micromanaged.

    Advice to Management

    you need to stop favouring who you like in your team. You're So unprofessional and have no management skills. Worst experience of my career history was at ICON.


  11. "review"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Clinical Trial Assistant in Bucharest (Romania)
    Current Employee - Clinical Trial Assistant in Bucharest (Romania)
    Recommends
    Neutral Outlook

    I have been working at ICON full-time (Less than a year)

    Pros

    Icon is a people oriented company

    Cons

    Unclear working procedures, sop"s and worki instructions



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