ICON Reviews | Glassdoor

ICON Reviews

Updated May 21, 2017
510 reviews

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510 Employee Reviews

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Pros
  • Great Work life balance, excellent grooming (in 54 reviews)

  • Relaxed work environment with flexibility to work from home a couple times a week (in 22 reviews)

Cons
More Pros and Cons

  1. "Director, Business Development"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Director Business Development & Strategy in Houston, TX
    Current Employee - Director Business Development & Strategy in Houston, TX
    Recommends
    Positive Outlook

    I have been working at ICON full-time (More than 10 years)

    Pros

    Health benefits are very good.

    Cons

    Can be difficult to advance.


  2. Helpful (6)

    "Used to be a great place to work. Lately not so much due to management or the lack there of."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Project Manager in Farmingdale, NY
    Current Employee - Project Manager in Farmingdale, NY
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at ICON full-time (More than 5 years)

    Pros

    Great benefits (including Paid Time Off) and good compensation.

    Cons

    ICON is only concerned with the bottom line now more than ever it would seem. Under staffing is a serious issue, which in turn increases everyone else's workload significantly. "Why hire more employees when you can get it done with less than half of the employees required seems to be the new mantra".

    PMs are tasked with many time consuming responsibilities that should be delegated to other internal departments as they do not focus directly on the satisfaction of the external client and take away from time PMs have to actively manage studies.

    Not much room for advancement.

    Negative affect on work/life balance.

    There is a lot of favoritism. Don't expect much help or many opportunities for advancement unless you know someone in the right position.

    Advice to Management

    Hire more employees to lessen the workload.

    Actually listen and pay attention to your PMs and Team Leads wants and needs and make changes based on that Instead of just overloading everyone with work.

    Also the focus should be on client satisfaction not clerical work that should be delegated to other departments.

    Moral is alarmingly low and everyone is picking up on it. There are a lot of GREAT PMs working at ICON that will be lost if things do not change soon.


  3. Helpful (2)

    "Project Assistant"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Clinical Trial Assistant in North Wales, PA
    Former Employee - Clinical Trial Assistant in North Wales, PA
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at ICON full-time

    Pros

    Great co-workers and solid infrastructure to try their best to be successful

    Cons

    Management was one of the worst people I ever had the pleasure of wokring with

    Advice to Management

    Learn to listen and treat your employees with respect


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  5. "Superintendent"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Superintendent in Maple Valley, WA
    Former Employee - Superintendent in Maple Valley, WA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at ICON (Less than a year)

    Pros

    Family focused company. They Take care of their employees. They are always recognizing new family members, employees. marriages and the support and financial help to the spouse or families that have lost a loved one.

    Cons

    Sometimes long work days with being understaffed. Short lead times to head out of town, but working for this the company is worth it!

    Advice to Management

    VP Mr. Hunt is awesome.


  6. Helpful (1)

    "OK company, but not for me"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    Former Employee - Anonymous Employee in Sugar Land, TX
    Former Employee - Anonymous Employee in Sugar Land, TX

    Pros

    Good large company benefits package, Get to solve real world problems. My boss was a great manager, I got to meet a few nice people.

    Cons

    Company is too big, I mean there is too much bureaucracy for just about anything, some of the bureaucracy has to do with the fact that the industry is highly regulated.


  7. Helpful (8)

    "Not what it used to be"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Farmingdale, NY
    Current Employee - Anonymous Employee in Farmingdale, NY
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Benefits package is one of the better I have seen. PTO allotment is on par with other companies. Pay is equal to or slightly higher than other laboratories around.

    Cons

    Some in laboratory management require you to put your personal life on hold for the better of the company. Frequently comments are made to the affect of "The work is more important than you or anything you have going on in life." These are also the managers who are overheard talking about their employees badly, behind their backs, like high school teenagers.
    The lab has been very short staffed for quite some time now. The workload is increasing and so is the demand on tech's. As the demand grows, so does managements tendency to micromanage. There is no understanding from above how bench's run or the workflow, and it leads to conflict between management and staff. This environment of conflict and negativity is a breeding ground for errors, both big and small, to occur.
    Management thinks pessimistically majority of the time. The employees are not out to get you, or to take advantage of the company, we are there to do a good job and get out good results. We are willing to put in extra time if management would see that there is a need for it and not just see dollar signs and "employees who do nothing and whatever they want."
    Favoritism will get you further in this lab than good past performance. The "what have you done for me lately" mentality rules.
    Training is poor, and rushed, to no fault of the other lab techs. Due to the amount of work, demands for more from above, and the lack of fellow employees, new hires are typically thrown into the fire to sink or swim.
    Human resources at ICON is non-existent. They exist at the Pennsylvania location, are only reachable through a internet ticketing system and they constantly mess up paychecks/benfits/etc. There is no personal relationship, or face, to the HR group to be able to properly help you in the ways they should be able to.

    Advice to Management

    Listen to your employees! See that morale is the lowest it has been in years and care to do something about it.
    Be more open to listening to your people. Be approachable, be kind, be human.
    Ruling with an iron fist does not make the situation better, only worse!
    Try to care about your people and understand that they have personal lives and needs too.
    Stop dictating and start managing your employees. Try to be in our shoes for a day, come back on the bench and get down on our level instead of sitting behind a desk all day, thinking you know what goes on.
    Management needs to give respect, to earn it. . If you make them feel appreciated, make them feel heard, make them feel understood, you will get more out of them.


  8. Helpful (9)

    "A good place to be ... for a while"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Programmer Analyst II in Sugar Land, TX
    Former Employee - Programmer Analyst II in Sugar Land, TX
    Doesn't Recommend
    Neutral Outlook

    I worked at ICON (More than 5 years)

    Pros

    ICON does some really important work. Who knows how many people might be healthy or even alive today because of some of the clinical trial software written to help determine the viability and efficacy of new pharmaceuticals being developed? In the years since I left ICON via an unexpected layoff, I have maintained pride in the work that I did there.

    Cons

    Office politics and favoritism! This garbage is what gets you demoralized employees. For years there was an end-of-year bonus offered to all employees; then it went away to placate the European offices and when the bonus did finally return, it was only under certain very difficult to attain accomplishments and only for certain people. Quit promising the world to the clients and actually get input from the people (most of whom are very good at what they do) who will do the work.

    Advice to Management

    Quit with the favoritism and the office politics. Bring your technology into the 21st century. Let your managers actually manage. And reward your many high-performing employees with fair compensation and more realistic and attainable goals that enable reaching retention bonuses.


  9. Helpful (10)

    "From a Trusted Quality Provider to a Discount Clearing House"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Lansdale, PA
    Current Employee - Anonymous Employee in Lansdale, PA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at ICON (More than 10 years)

    Pros

    -Good PTO allocation

    -Generous 401k matching contributions

    Cons

    -Massive shift of resources from US to India

    -Culture of pushing quantity over quality which creates more work in the end tracking down errors and correcting them

    -High turnover - Retention of valuable, experienced employees is not a company priority

    -Focus on acquisition of companies without a proper integration plan

    -Metrics as Law - easily taken out of context as a means to deny employees a cost-of-living raise

    -Due to the inability to hire replacements in the US, low-performers have their workloads continually lightened while the high-performers are forced shoulder the burden. This demoralizes the highest performers as they continually take on what the others couldn't handle, all the while feeling as if their hard work is not acknowledged, appreciated nor rewarded

    Advice to Management

    - Return to the Quality over Quantity culture ICON used to stand for

    - Make employee retention a priority with market-competitive salaries and reasonable workloads

    -Metrics only give as much value as the context that accompanies them. You can't oversimplify the quantification of the true value your employees provide. Pressure to meet benchmarks that were not appropriately calibrated to real working conditions lead desperate people to cut corners to maintain the illusion they are meeting these numbers. Cutting corners leads to audit/inspection findings that will eventually lead to lost awards and Regulatory Authority citations.


  10. "Good Company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - CTM in North Wales, PA
    Current Employee - CTM in North Wales, PA
    Recommends
    Positive Outlook

    Pros

    Great Place to work for

    Cons

    Its a good company , health Insurance is not that great.


  11. Helpful (4)

    "Associate Research"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in New York, NY
    Current Employee - Anonymous Employee in New York, NY
    Doesn't Recommend
    Positive Outlook

    I have been working at ICON full-time (More than a year)

    Pros

    Flexible work hours and ability to work on different intresting projects

    Cons

    Often not treated as an equal (which means that you wont be able to lead projects) and have to work between those that do not get along well at all. Also there is little to no career growth besides a I II or III next to your title

    Advice to Management

    Please stop micro managing every step


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