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ICW Group

Engaged Employer

ICW Group

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ICW Group Reviews

Updated Nov 4, 2021

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Found 151 of over 154 reviews

3.8
68%
Recommend to a Friend
86%
Approve of CEO
ICW Group President and CEO Kevin Prior (no image)
Kevin Prior
102 Ratings
Pros
  • "Good coworkers at the front-line level; company money does good work for the SD community, growing company - lots of room to move around(in 9 reviews)

  • "Good people, great work/life balance, good stack of technologies(in 8 reviews)

  • Cons
  • "Some projects are not successful as they should as they lack upper management support it all starts at the top(in 8 reviews)

  • "Located in San Diego, CA with 21 primary states(in 4 reviews)

  • More Pros and Cons
    Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.

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    Ratings by Demographics

    This rating reflects the overall rating of ICW Group and is not affected by filters.

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    1. 5.0
      Current Employee, more than 1 year
      Featured Review

      Wonderful Return to Office Experience

      Jun 30, 2021 - Compensation and Benefits Analyst in San Diego, CA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      ICW Group employees have returned to the office a few days a week, and our days have been filled with fun activities these first 2 weeks that have really enhanced the employee experience. We have had lots of food and plenty of time to reconnect with colleagues. ICW Group has shown their appreciation and how much they have missed all of us over the last 15 months.

      Cons

      Returning to the office is tough after spending more than a year at home with family and pets. I would prefer to continue working from home, but I definitely see the value of being in the office connecting with co-workers. I am hoping for continued flexibility in a hybrid work environment going forward.

      4 people found this review helpful
    2. 5.0
      Former Employee, less than 1 year

      Amazing Company Standards

      Sep 28, 2021 - First Notice of Loss Representative in Lake Mary, FL
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Annual raises, easy communication with management, lots of opportunities for growth, good equipment, great training opportunities, and realistic expectations of new employees

      Cons

      It’s still a massive corporate company, so there are the normal drawbacks. Such as small problems being less of a priority because the people it impacts is not as vocal as upper management.

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    3. 3.0
      Former Employee, more than 1 year

      Great Role - Accountability for Leadership is lacking

      Sep 8, 2021 - Business Development Underwriter 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      The team members are wonderful and supportive. Working with others in the organization is easy. The company is a smaller organization so it is easy to get help with problems or collaborate with other divisions to problem solve. Benefits are decent but 401k match could be improved. Bonus structure is fair and transparent. HQ leadership seems to care about the employee's as they do many kind things for the staff - a one year surprise package, holiday packages, etc. They seem to value their staff and try to show appreciation.

      Cons

      Leadership at the local branch level needs help. If you seek help or complain retaliation is abundant. If you are honest in how you feel about leadership it is held against you. There is favoritism in promotions and there are folks in leadership roles that are not qualified for that role. You are told you may NOT take any time off in the month of December due to the 'busy season.' HR claims to want to help but does absolutely nothing with information provided to them. Essentially, the company tells you to be transparent but when you are you pay the ultimate price. Overall, it is a very hostile and unpredictable work environment.

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    4. 4.0
      Current Employee

      it

      Nov 4, 2021 - Network Specialist 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      great company, cares about people

      Cons

      not really any cons to this place

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    5. 4.0
      Former Employee, less than 1 year

      Overall ICW is a good company to work for...

      Aug 28, 2021 - Customer Success Manager (CSM) 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Very customer focused....cares about employees. Solid business model... strong operational expertise.....is trying to become more dynamic and action oriented (depends on department) Departed for personal reasons. Good company..very good team. 4 stars because 5 stars is very very rare.

      Cons

      Still battles silos on occasion. Some teams can be methodical and overthink things in an effort to avoid mistakes.

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    6. 2.0
      Current Employee, more than 3 years

      Things are going downhill

      Sep 15, 2021 - Claims Specialist in San Diego, CA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      The workers comp claims program is efficient, and has the technology to be greater

      Cons

      Corporate B.S, cliques formed since new leadership came in. Home office employees and leadership don’t care about the branches around them. The morale and culture is dying everyday

      Continue reading
      2 people found this review helpful
    7. 3.0
      Current Employee

      WFH and benefits

      Jul 21, 2021 - Senior Claims Examiner 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      The people I work with.

      Cons

      As the company got bigger the examiner level EEs lost their voice. We used to have input, now there are too many levels of management. If you work at a branch you have very little chance for promotion, virtually no voice, and do not seem to be as valued as you would be if you worked in San Diego. During the WFH time we were given praise about how everything was going so well, a smooth transition, goals bring met, etc. Then when restrictions lift - back to the office and you have to earn your WFH days. For bereavement leave they only give three days - even for a parent or spouse.

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      4 people found this review helpful

      ICW Group Response

      HR Systems Analyst

      Thank you for sharing your feedback with ICW Group. We agree, our people are great to work with! Did you know that even prior to the pandemic over 25% of our workforce worked remotely? We also currently offer most Team Members a hybrid work schedule. In addition to offering three paid days for bereavement, we also provide our Team Members with PTO and the ability to request a personal leave of absence if needed. I appreciate your feedback and wish you the best of luck.

    8. 3.0
      Current Employee, less than 1 year

      It's fine

      Oct 23, 2021 - Underwriting Tech 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Good to get your foot in the door. Some of the managers really try their best and are helpful.

      Cons

      The overhead company makes a lot of fuss about covid, but takes bare bones minimum protections and notifications for its workers.

      Be the first to find this review helpful
    9. 4.0
      Current Employee, more than 5 years

      Easy to land a job here

      Sep 17, 2021 - QA Engineer in San Diego, CA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      No work pressure Flexible learning opportunities can grow in your role

      Cons

      Poor vendor management IT solutions are outdated technologies

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    10. 3.0
      Former Employee, more than 1 year

      Ask your questions to be sure you aren’t working for a micromanager.

      Apr 12, 2021 - Learning Specialist in San Diego, CA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Kevin Prior is great . Co-workers were also great within my department.

      Cons

      Be aware to ask a lot of questions about flexibility in your interview, some managers will be your worst nightmare if you don't like to be micromanaged. Having worked elsewhere since COVID happened I am still astonished at the lack of understanding and micromanagement. You will be told what time exactly to start and end your day, managed to your messenger availability and overall not trusted to do your job well. If you want to be involved in the employee planning committee that will need to be your lunch break that day, even though it helps you to network and the meetings are at 10am. If you want a balanced family life do not talk about getting your kids from school or family appointments as you will need to take hourly time off to do so, even though you are salaried. You will also spend much of your time explaining your work to your manager and less of your time actually doing it. Be warned its a great company, but get granular in your interview about how you will be managed and ask lots of questions about autonomy.

      Continue reading
      3 people found this review helpful
    Viewing 1 - 10 of 151 Reviews

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