ID.me Reviews

Updated Jul 20, 2020

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3.4
63%
Recommend to a Friend
68%
Approve of CEO
ID.me CEO Blake Hall (no image)
Blake Hall
30 Ratings
  1. Featured Review
    COVID-19
    Helpful (1)

    "Smooth Onboarding, Exciting Culture, Promising Future"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - HR 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at ID.me full-time for less than a year

    Pros

    - Thorough and engaging interview process (made the best of Zoom) - No radio silence - HR was proactive and transparent in communicating that I had to wait a week after my interview before hearing their final decision. - Excellent onboarding - literally the first time in my career that my first week WASN'T filled with logins, account setups, unexpected delays, etc.. My laptop arrived right on time, completely set up, enabling me to get right to work on Day 1 - Exciting culture, friendly & fun people who want to have a good time, right balance of "let's work hard to hit our goals" and "let's have fun while doing it" - Leadership has been transparent, cautious and in my opinion very responsible about their handling of the pandemic. I've felt fully equipped to WFH for as long as we need to in order to keep our employees safe.

    Cons

    One minor con - I've seen more than a couple of late-night emails, but this isn't even really a full "con" because my manager has been very supportive of my efforts to maintain the right balance. It's harder than ever during pandemic etc. to draw boundaries in your workday/workweek, but it's really encouraging to see that the culture isn't purely "we're a startup, we need you to be available 24/7 to get the job done"

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  2. "Fun and Friendly"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Digital Marketing Manager in Herndon, VA
    Recommends
    Positive Outlook

    I have been working at ID.me full-time for less than a year

    Pros

    Welcoming and friendly culture. Even onboarding remotely was a smooth process and people went out of their way to introduce me to others so I had people I could ask questions of or just reach out to in general. The product also is designed to be as inclusive as possible - overcoming traditional limitation that exclude certain demographics. It's really important to me that the company matches my personal values in that way.

    Cons

    Understaffed but that's to be expected at a rapidly growing company, and they are actively hiring.

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  3. Helpful (17)

    "Hires Great People, Fires Them Too"

    2.0
    Former Employee - Anonymous Employee 
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at ID.me full-time

    Pros

    ID.me is a company with a vision that feels wonderful to be a part of. Every victory feels shared with all employees, and the company rewards your work with many group and individual perks. The company hires amazing people. I’ve never met so many kind, hilarious, talented coworkers in one place. Company events are always a blast, and you get to bond with your coworkers over catered lunches twice a week. Taking time off or working from home is easy to arrange, and people are generally happy to help you out if you need it.

    Cons

    Negotiate your salary up before accepting any job offer, even if you’re entry-level. Get every penny you can out of your position at ID.me, because it’s likely you will not last long there. Employee churn is a HUGE problem. Some new hires are fired within a week. Entire teams get purged with little warning or reason. Executives abruptly resign with no explanation. Or someone is hired to join a team that is eliminated weeks later, throwing the workload of 3-5 people on one brand new hire's shoulders. Research company alumni and executive announcements to get a better idea of if the position you’re interviewing for is on a healthy, well-established team or a disorganized/nonexistent one. If it’s the latter, up your salary requirements. There are many mission-driven startups in the DMV area with excellent company cultures, companies that will invest in employees, their success, and of course, catered lunch. If ID.me is offering you a role set up for failure without a competitive benefits package to match, save yourself the trouble and find more stable work at a less toxic company.

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  4. Helpful (13)

    "Run Candidate Run!"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I worked at ID.me full-time

    Pros

    - Catered lunch twice per week - Smart colleagues - Hyper-growth mode

    Cons

    - High turnover!! - Fear-based environment - Sales team is very green and lacks F2F client experience - Poor on-boarding and training process - Interviewers are inexperienced and unprofessional: curse during process, ask inappropriate questions, inconsistent - Ego-driven executive leadership (see prior employees comments)

  5. "Nice company"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Member Support Representative in Manassas, VA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at ID.me full-time for less than a year

    Pros

    My favorite thing here is the team, perfect balance between fun and efficiency! It is a fast paced environment where updates are frequent, so nothing really gets so old that it’s boring .

    Cons

    There always is room to improve certain areas when companies grow (especially at this pace), but I honestly cannot think of anything “bad” .

    ID.me Response

    December 26, 2019Human Resources Manager

    Thank you for your feedback. We are aiming to ensure a positive and productive environment for the entire team. Additionally thank you for your contributions and talent.

  6. "Great place to thrive and gain valuable experience!"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Member Support Representative 
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at ID.me full-time for less than a year

    Pros

    If you're highly motivated and energetic, this is the place for you. If you love to be apart of something bigger than yourself, this is the place to be. If you want to make a difference in the world, this is the place to be. Positive atmosphere and great leadership is surrounded at Id.me.

    Cons

    The only con is that everybody is to nice lol. All joke aside, there are no negatives.

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    ID.me Response

    December 26, 2019Human Resources Manager

    Thank you for your review. We sincerely appreciate your feedback.

  7. Helpful (4)

    "Be careful"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - N/A 
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at ID.me full-time for less than a year

    Pros

    Cater twice a week, helpful employees. Nice office environment fun.

    Cons

    You have to be very extremely careful working here. Especially if you’re a temp or just starting out. This company moves very fast since it’s a startup and if you don’t move quickly they will let you go ASAP with no warning at all very unfair. If you’re a quick swift learner then I think you might do good here.

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    ID.me Response

    December 26, 2019Human Resources Manager

    We appreciate your feedback. While your role with us did not work out we do wish you all the best in your future endeavors.

  8. Helpful (11)

    "Do not accept a job here. Horrible experience."

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
     
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at ID.me

    Pros

    They cater twice a week

    Cons

    I was warned about this place and how ridiculous they are. They love to hire from temp agencies so they can fire you for no reason. Their training is a mess. My training was originally 1030-7, on the second day they changed it to 8-430. I went along with it. Everything was going great. They even emailed my recruiter and told them how great I was doing and how happy they were with my performance. A week goes by, one of their employees got me sick and when I was trying to find out who to contact in case I needed to call in sick, they told me my contract was done. No reason. Nothing. They say you can’t work from home, but half of the team does overtime from home so what’s the truth? I was also warned about their management. One of the main managers is a known racist. I thought I’d be fine if I stayed away from them but alas.

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  9. "Great Company"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Member Service Representative in McLean, VA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at ID.me full-time for more than 3 years

    Pros

    Flexibility Great Team all around the office Fast paced environment since business is growing

    Cons

    no cons that i can think of

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    ID.me Response

    December 26, 2019Human Resources Manager

    Thank you for your feedback. We appreciate all your hard work.

  10. Helpful (6)

    "Double Standards"

    1.0
    Former Employee - Anonymous Employee 

    I worked at ID.me full-time

    Pros

    Besides the double standards it's a great place to work.

    Cons

    There seems to be double standards in the organization. An employee was fired due to excessive tardiness but there are other members on the same team who have not been fired for the same behavior (excessive tardiness). It's a very clear, obvious and blatant double standard.

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Found 41 reviews