ID.me Employee Reviews about "catered lunches"

Updated Oct 31, 2021

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Technical Account Manager

Being a woman in tech, I only recently started advocating for myself at work about advancement opportunities. Because of this I wanted to ask this question to my male counterparts. When you have 1:1's with your direct reports and talk about career growth / aspirations what is your managers’ response typically? I’d like to gauge how my experience (negative) differs from others. For instance are you met with blockades, enthusiasm, dread, etc?

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Reviews about "catered lunches"

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  1. 5.0
    Current Employee, less than 1 year

    Best Company I have been employed by in over 15 years of work experience.

    Oct 31, 2021 - Member Support Team Lead 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    I work in the contact center part of the company, so no matter how great ID.me is, contact center woes will always exist. That said, ID.me does an amazing job offsetting the more difficult aspects of contact center work. Such as; -Generous Hourly PTO You accrue 3 weeks of PTO per year (120 hours) You can carry over 40 hours into the next year. You are paid out for anytime over 40 that you can't carry over. Everywhere else I have worked had a "use-it-or-lose-it" policy. You are also allowed to go 40 hours into the negative. You also get 7 days (54 hours) of unpaid time off. Plus 2 Floating Holidays. I have worked places with NO time off until 1 year of tenure. Or maybe 1 week of time off until 3 years tenure. ID.me offers a great PTO package compared to the standard for contact centers and entry-level roles. -Competitive Pay. When the big hiring rush was happening, ID.me offered and clearly stated there was a pay bonus happening. They also clearly stated when that bonus would end, and what regular pay would be. That bonus was more per hour than the average hourly pay in the area. Even after the bonus was over, ID.me still offered a VERY competitive hourly rate for what is an ENTRY-LEVEL POSITION. In contact centers, it's still a fight to get some companies to offer $15 per hour. The hourly pay here is still several dollars above that. Search Glassdoor for Customer Service jobs and the hourly pay. You will see $14-17 on average. ID.me is still above that. -Catered Lunches twice a week. Free food!! PLUS free sodas and snacks. Now, yes, we also have vending machines, because we can't expect a company to pay for every drink and snack. But if you grab 1 drink and 1 snack per day, PLUS catered lunch twice a week...please tell me what contact center does that? I have worked at several in 15 years. NONE. NO ONE ELSE does that! -Flexible Break Times. Lunch is scheduled to manage the traffic in lunch areas and to meet volume needs, then two 15 minute breaks can be taken at one's discretion (in a reasonable window of time before and after lunch) and you can step away from your desk for a personal phone call, restroom, grabbing a snack, etc, pretty freely if you're being responsible with frequency. -Easy-to-achieve Performance Goals. Not only can one achieve the performance target pretty easily with a pretty relaxed amount of effort, but you're not even considered as performing badly unless you're meeting less than 80% of the performance target. Of course, leadership wants to encourage you to meet the target, but no one is getting written up unless they are falling very far behind. -Quality-of-life perks like the ability to listen to music while working. This is the best, personally. Especially if responding to emails or document reviews. If taking video calls then unfortunately it's not as feasible, but for those roles where it's possible, it really helps drive focus and is a boost to morale. Some people are upset that they cannot listen to music on their phones, but we deal with people's SSNs and other private information. Putting phones away is essential to security. Music is listened to on our work computers, and if anyone needs to check their phone they are allowed to step off the floor. -A growing company with many opportunities to advance. ID.me boomed during the pandemic and grew by something like 500%. They prefer to hire from within so the chance to step into leadership roles is abundant. -Great benefits package. My medical insurance is an affordable premium, with a low deductible and small copays (single, no dependents) 3% 401k match is average for contact centers but could be better. Some company-sponsored benefits like-if I remember correctly-short and long-term disability. Deeply discounted Gym membership to a national brand. Great referral bonuses.

    Cons

    -A young company so plenty of growing pains and changing processes. ID.me is still figuring out solutions to some of the scaling it has recently experienced, and working to streamline products and processes. Information changes frequently, some information is not consistent across leaders causing confusion. -Could use better communication and clarity. They originally advertised Salaried benefits in some of the Hourly job postings which fostered confusion and distrust (which I believe is a big contributor to some of the negative reviews more than anything) As well as the issue with some consistency as new information is filtered down through the ranks.

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  2. 5.0
    Current Employee, more than 1 year

    Best Job EVER

    May 25, 2021 - Customer Service Representative 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Great work culture catered lunches helpful employees

    Cons

    nothing big. just constant changes in the way things are done

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  3. 5.0
    Former Employee, more than 3 years

    Fantastic.

    Apr 19, 2021 - Content Developer in Tysons Corner, VA
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Great environment, great people, catered lunch every week.

    Cons

    Parking was iffy, but that's nothing to complain about.

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  4. 5.0
    Current Employee, more than 3 years

    Fun, Challenging, Satisfying, Great Mission!

    Mar 23, 2021 - Senior Software Engineer in McLean, VA
    Recommend
    CEO Approval
    Business Outlook

    Pros

    ID.me is a great environment for a software engineer to learn and grow. Every week we are building new products and adding new features. With all the growth, there is a huge opportunity for promotions/raises if you can deliver value. Being a mission-driven company is great. Everyone is always thinking how features will affect our end users, and all of our long-term product goals are centered around improving how users control their identity on the internet. All of my teammates have been great to work with; something I did not experience in previous jobs at software consultancies. Benefits are great: 401(k) match, mostly-funded health insurance, "unlimited" PTO, catered lunches twice a week, etc.

    Cons

    Because we are a high growth startup, things can be a little hectic at times. There are a lot of prioritization changes: deadlines, features, etc., but these tend to come in waves so it isn't a constant.

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    5 people found this review helpful
  5. 1.0
    Former Employee, less than 1 year

    God awful

    Apr 27, 2021 - Trusted Referee in McLean, VA
    Recommend
    CEO Approval
    Business Outlook

    Pros

    None, maybe catered lunches, sometimes

    Cons

    Most of the workers there don’t have a security clearance and none of them have signed NDA’s to be dealing with peoples social security’s numbers.

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    6 people found this review helpful
  6. 3.0
    Current Employee

    Every Man for themself

    Feb 28, 2021 - Member Support 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Remote work, Catered lunches, Free Snacks

    Cons

    This company to say the least is a joke. While the mission they have in mind is really great the Executive team has no connection with the people who are actually hands on with the members. The executive team doesn't attempt to get to know member support and honestly member support is looked upon as the bottom of the totem pole. From the pay to the treatment. Wow, so where to really begin. This company expects member support to bust their butts for no reward at all. Work life balance is at a minimum NONE Existent. If you choose a work life balance then your're "Not dedicated." I have seen so many people within this company come and go if they are not behind kissers to the higher ups in member support. The leadership team makes inappropriate jokes about reps in members support, but of course you have to be apart of that leadership "Boys club" to be in on the joke. No one and I mean no one in the company has your back they will pretend to be all for you but will sell you out at ANY moment. They promote people who truly have little to no knowledge on things they should they just have to be willing to give all their time then when they can't perform, which we knew before promoting, you're outta there! The company has the most unorganized practice ever. Things are rolled out with little to no knowledge presented to the reps and then expect them to give up their lives to please the company. This all goes back to the executive team treating the reps like the underdogs. New contracts are signed over night and the next day the work load literally becomes unmanageable. No one outside of maybe 5 people have worked in member support and actually stayed with the company for more than 3 - 5 years. So the turnover rate to say the least is horrific. The training team is an absolute joke because the leads don't attempt to continue training. The trainers with the exception of two shouldn't even be in their position. They know NOTHING its always uhhh let me ask. Like what kind of trainer are you. The interviews are strenuous for absolutely no reason. The put people through cultural interview! HaHa, a complete joke. The people who perform these interviews are some of the worst people. They should start asking interviewees, are you prepared to sell your soul? They put them, through so much only to come in and one person from leadership decides, oh this person is dumb let's get them out of there and they literally fire them and use the excuse. "You weren't a cultural fit." Neither is the main point of contact for hiring. She is the most immoral individual in the company. She literally is so off and on with people and talks so much crap about literally everyone! Zenas is her name if you're wondering. If you're reading this and you work for the company 10 times out of 10 she has told someone your business. To be honest if you no longer work for the company she has more than likely told your business as well. She lies through her teeth for her own personal gain.

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    20 people found this review helpful
  7. 1.0
    Former Employee

    Don’t waste your time

    Mar 6, 2021 - Trusted Referee 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Their website is beautifully designed , Their Values will make you think your making the BEST decision and so will their Benefits , they have catered lunches twice a week

    Cons

    Their management is HORRIBLE , they have temps who are “ peer reviewers “ overseeing other temps , a lot of their leadership is not FT employees , they update policies on the fly and do not give it much thought ex : your not allowed to wear headphones while working despite receiving sensitive information such as SSNs , your required to “act “ as if you’re in the office and threatened to be fired if there is any noise which wfh you can’t really control . Their software SUCKS which is really sad when a lot of the reasons you apply for this company #1 being that they are a IT company . Their training is the worst even being in a pandemic they believe in having 45+ people in a conference room is safe , your given the material for 1 week and sent to take calls when you really should shadow someone who is seasoned and experienced . The peer reviewers look down on the TRs when in reality they are temps who got a promotion while still being a temp . They do nothing to help you if your struggling it takes you calling out your progress for them to even help you and when they do it’s on their time so be prepared to lose one of your days off to deal with ID me .

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    13 people found this review helpful
  8. 2.0
    Former Employee

    Hires Great People, Fires Them Too

    Apr 28, 2020 - Anonymous Employee 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    ID.me is a company with a vision that feels wonderful to be a part of. Every victory feels shared with all employees, and the company rewards your work with many group and individual perks. The company hires amazing people. I’ve never met so many kind, hilarious, talented coworkers in one place. Company events are always a blast, and you get to bond with your coworkers over catered lunches twice a week. Taking time off or working from home is easy to arrange, and people are generally happy to help you out if you need it.

    Cons

    Negotiate your salary up before accepting any job offer, even if you’re entry-level. Get every penny you can out of your position at ID.me, because it’s likely you will not last long there. Employee churn is a HUGE problem. Some new hires are fired within a week. Entire teams get purged with little warning or reason. Executives abruptly resign with no explanation. Or someone is hired to join a team that is eliminated weeks later, throwing the workload of 3-5 people on one brand new hire's shoulders. Research company alumni and executive announcements to get a better idea of if the position you’re interviewing for is on a healthy, well-established team or a disorganized/nonexistent one. If it’s the latter, up your salary requirements. There are many mission-driven startups in the DMV area with excellent company cultures, companies that will invest in employees, their success, and of course, catered lunch. If ID.me is offering you a role set up for failure without a competitive benefits package to match, save yourself the trouble and find more stable work at a less toxic company.

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    40 people found this review helpful
  9. 1.0
    Former Employee

    Run Candidate Run!

    Apr 2, 2020 - Anonymous Employee 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    - Catered lunch twice per week - Smart colleagues - Hyper-growth mode

    Cons

    - High turnover!! - Fear-based environment - Sales team is very green and lacks F2F client experience - Poor on-boarding and training process - Interviewers are inexperienced and unprofessional: curse during process, ask inappropriate questions, inconsistent - Ego-driven executive leadership (see prior employees comments)

    25 people found this review helpful
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