IDEXX Laboratories Reviews | Glassdoor

IDEXX Laboratories Reviews

Updated September 18, 2017
73 reviews

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3.0
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IDEXX Laboratories Chairman, President, and CEO Jon Ayers
Jon Ayers
34 Ratings

73 Employee Reviews

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Pros
  • good benefits and personal use of company car (in 29 reviews)

  • Such a positive, beautiful, wellness-centric work environment (in 25 reviews)

Cons
More Pros and Cons

  1. Helpful (2)

    "Good Company, Bad Management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Histology Technician in Shrewsbury, MA
    Former Employee - Histology Technician in Shrewsbury, MA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at IDEXX Laboratories full-time (More than 3 years)

    Pros

    The reason to work there is that the pay and benefits are excellent. Many of the people that I worked with were compassionate individuals and I counted them as friends. When we got to interact with the pathologists, we were able to learn a lot. Despite the (in-)access to training, there's a lot of opportunities to improve towards a management position.

    Cons

    The work is assembly-line: it will eventually get monotonous.
    The management is HORRIBLE at dealing with conflicts, and don't listen or act on any of the feedback of the technicians. Communication is very poor overall.
    When there's trouble, rather than resolving it directly, the managers will unilaterally change the floor rules and take away everyone's in-lab privileges like listening to music or having conversations with each other.

    Advice to Management

    Listen to your workers. Take them seriously. Be willing to fire problematic members of the team.


  2. "Lab Tech"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at IDEXX Laboratories full-time (Less than a year)

    Pros

    PTO is excellent! Management is accessible if there are issues to discuss.

    Cons

    Often too much pressure to meet TAT, especially difficult when people are taking PTO.

  3. "A lot of work, but good money"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Approves of CEO

    I worked at IDEXX Laboratories full-time

    Pros

    Good money for not a lot of experience, upper management does care about you and your safety, and are actively interested in making sure you're safe and happy at work

    Cons

    Co-workers will call out which can make a shift difficult


  4. "Good company to work for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at IDEXX Laboratories full-time (More than 5 years)

    Pros

    Great benefits and fast paced (if you like faced paced environment).

    Cons

    Salaries could be better. Little flexibility. Management shows way too much preference for employees which causes a lot of friction with co-workers.

    Advice to Management

    You can tell that upper management tries to grow a culture of equal opportunities for all, however, by the time the message gets to the little people, managers and supervisors just choose their preferred employees to move forward.


  5. Helpful (1)

    "Senior Application Developer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Westbrook, ME
    Former Employee - Anonymous Employee in Westbrook, ME
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at IDEXX Laboratories full-time (More than a year)

    Pros

    Good compensation. Some interesting work going on, if you can land on the right team(s).

    Cons

    Hopelessly high expectations for developers. Big company frustrations. Command and control management.


  6. "Great and quickly growing company, but with challenges"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager
    Current Employee - Manager
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at IDEXX Laboratories full-time (More than 5 years)

    Pros

    1) Job security due to great growth. 2) Positive culture and outlook. 3) Prioritizes employee engagement. 4) Highly innovative.

    Cons

    1) Bureaucracy. 2) Corporate centralization of many functions that need to remain in satellite/local locations; corporate works in a bubble, and the general workings, as well as more nuanced workings, of satellite locations and the organizations that support them are unbeknownst to them - and they don't care. They are on a massive standardization kick to a degree that it will hurt performance, and quality of life, more than it will help. 3) For a 30-year old company, they still can't figure out pay. Again, in their corporate bubble, life (as far as pay goes) is good. Upper management is compensated very well. Non-revenue generating groups continue to receive promotions and new positions at an unequal, unnecessary, highly inflated rate. Big story: the enormous growth, huge BLIND AND DEAF push for better productivity, and the subpar pay of frontline employees is causing massive turnover. Managers are caught in the middle; they are given their marching orders from corporate, and also undergo intense scrutiny because they want to increase someone's pay from $15 to $17 per hour; in addition, they know that asking someone to do more work (the marching order to increase productivity) produces stress, but then are they are publicly caned if their turnover goes up - oh! and remember, you can't pay the employee more.

    Advice to Management

    Get out of your bubble! Leaders and support groups need to understand the organizations they are leading and supporting! Overall, this is a great company; don't ruin it.


  7. "Good place to gain experience"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at IDEXX Laboratories full-time

    Pros

    Great boss, nice people to work with, PTO, great benefits

    Cons

    The office I worked in is cluttered and messy

  8. Helpful (1)

    "IDEXX BioResearch"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook

    Pros

    Energetic Sales Team
    Great technologies and service
    Loads of travel

    Cons

    Senior Management is disorganized
    Lack of marketing support and experience
    Meetings for the sake of meetings

    Advice to Management

    Engage the organization . Make time for people and make less excuses.


  9. Helpful (3)

    "Mlt"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Mlt in Norcross, GA
    Current Employee - Mlt in Norcross, GA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at IDEXX Laboratories full-time (Less than a year)

    Pros

    Good way to get entry level experience

    Cons

    Training is spotty. Morale low. Horrible wor/life balance. Management plays favortism & can mistreat employees at times freely. Understaffed. Overworked techs for not enough pay. Stay here only if you can't do better elsewhere.

    Advice to Management

    Pay more. Hire more bodies to relieve undue stress on techs to promote better work environment & less turn over. You lose your best techs due to lack of proper pay and failing to cross train. Treat the employees as well as your clients and it'd actually be a GREAT place to work.


  10. Helpful (5)

    "Great Ideas But Poor Career Development"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Westbrook, ME
    Former Employee - Anonymous Employee in Westbrook, ME
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at IDEXX Laboratories full-time (More than 5 years)

    Pros

    The company is great at communicating its corporate message and keeping up with competitors in the industry. Many of the teams have fantastic people to work with, but it definitely depends on your function area. The benefits are decent for the area and you get to live in Maine!

    Cons

    The system of individual development is painfully archaic and relies totally on your manager's ability to "fight" on your behalf for training or promotions, regardless of your mastery or personal drive. This leaves many high-functioning employees in the lower ranks, even those that have been at the same level for many years and are currently doing work two or three levels above. IDEXX should clean house a bit in middle management and empower their high-functioning employees to be able to apply for jobs or be promoted outside of waiting for their "don't rock the boat" manager to speak up for them. Also, the silo-ing within R&D from product team to product team is very disruptive to launching quality products on time.

    Advice to Management

    Many companies now offer the ability for employees to interface directly with HR and include their desired personal leadership pathway in their employee file for HR and other managers to view, which prevents their current manager from being a potential barrier to achieving higher positions within the company or being able to cross-train in other functions. IDEXX should consider adopting this framework to retain their high-functioning employees and by empowering your employees to take ownership of their own career path, you can greatly increase employee loyalty.


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