IDEXX Laboratories Reviews | Glassdoor

IDEXX Laboratories Reviews

Updated August 14, 2017
398 reviews

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398 Employee Reviews

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Pros
  • good benefits and personal use of company car (in 29 reviews)

  • Such a positive, beautiful, wellness-centric work environment (in 25 reviews)

Cons
  • Bad work life balance as working from home not recommended (in 18 reviews)

  • Upper management is compensated very well (in 22 reviews)

More Pros and Cons

  1. "Veterinary Diagnostic Consultant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - VDC
    Current Employee - VDC
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I have been working at IDEXX Laboratories full-time (More than a year)

    Pros

    Robust product offering and strong history of innovation. Focused on R&D and new developments.

    Cons

    The company went direct and completely pulled the rug from out of distributors feet leaving a bad taste in the mouths of many veterinarians. This combined with a annual price increase (even thought they cut out distribution) didn't leave a favorable impression.

    Entirely too much administrative work on top of the sales responsibilities. Very much a pharmaceutical-type position.

    Advice to Management

    Stay focused on truly being customer centric instead of using it as tag-line. This means it is everyone's job to take care of customer needs, not just passing it off on the VDC.


  2. "Good place to be"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Dynamic, innovative, growing, great colleagues, etc.

    Cons

    Politics in corporate office

  3. "Great organization in the field; Corporate not so much"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at IDEXX Laboratories full-time

    Pros

    Loved working with my client groups--they truly appreciated the value of collaboration and working as a team; inclusiveness of the client groups; building those strong relationships and seeing their successes.

    Cons

    Politics in corporate headquarters impacts those working in the field--out of sight/out of mind; assumptions made; favoritism. Typical behaviors of any large organization, but saw it at its worse. You have to know how to play the political game.

    Advice to Management

    Avoid assumptions and making judgments before truly discovering the facts about a situation. Be more inclusive of the entire staff--not just those who you interact with daily. Pay more fairly and equitably. Pay practices/policies are inconsistent--leadership knows it, but obviously don't care about it--all about who is in the "inner circle."


  4. Helpful (1)

    "Amazing company doing great work - but be prepared."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Westbrook, ME
    Former Employee - Anonymous Employee in Westbrook, ME
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at IDEXX Laboratories full-time (More than 5 years)

    Pros

    Great working spaces, benefits, location, on-site cafes, and work that makes you feel like you've done something good for the world.

    Cons

    The workload is immense and the politics are out of this world. Getting ahead is often about who you know rather than your actual work, and supervisors can hold you back from obtaining different positions within the company.

    Advice to Management

    Rather than continuously searching for the "next best thing", invest in your employee's development.


  5. "It's a dream job!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Process Engineer in Westbrook, ME
    Current Employee - Senior Process Engineer in Westbrook, ME
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at IDEXX Laboratories full-time (More than 3 years)

    Pros

    Such a positive, beautiful, wellness-centric work environment. Casual atmosphere with people who are pleasant and quick to share a laugh. Free gourmet coffee, world-class fitness center, a brick oven for pizzas, sushi chef, iPhones, artwork of pets, and most of all, the atmosphere of a company whose revenue is growing growing growing. It's like companies used to be in their heyday. It's IDEXX's heyday.

    Cons

    Workers who leave and write negative comments on this site! The people who don't leave love it.


  6. Helpful (5)

    "Great Ideas But Poor Career Development"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Westbrook, ME
    Former Employee - Anonymous Employee in Westbrook, ME
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at IDEXX Laboratories full-time (More than 5 years)

    Pros

    The company is great at communicating its corporate message and keeping up with competitors in the industry. Many of the teams have fantastic people to work with, but it definitely depends on your function area. The benefits are decent for the area and you get to live in Maine!

    Cons

    The system of individual development is painfully archaic and relies totally on your manager's ability to "fight" on your behalf for training or promotions, regardless of your mastery or personal drive. This leaves many high-functioning employees in the lower ranks, even those that have been at the same level for many years and are currently doing work two or three levels above. IDEXX should clean house a bit in middle management and empower their high-functioning employees to be able to apply for jobs or be promoted outside of waiting for their "don't rock the boat" manager to speak up for them. Also, the silo-ing within R&D from product team to product team is very disruptive to launching quality products on time.

    Advice to Management

    Many companies now offer the ability for employees to interface directly with HR and include their desired personal leadership pathway in their employee file for HR and other managers to view, which prevents their current manager from being a potential barrier to achieving higher positions within the company or being able to cross-train in other functions. IDEXX should consider adopting this framework to retain their high-functioning employees and by empowering your employees to take ownership of their own career path, you can greatly increase employee loyalty.


  7. Helpful (2)

    "Technologist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Laboratory Technologist in Worthington, OH
    Current Employee - Laboratory Technologist in Worthington, OH
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at IDEXX Laboratories full-time (More than 10 years)

    Pros

    Good place to work. Vaca time is good. Benefits are good. If you have good management you have a good job. If not, look elsewhere.

    Cons

    Way to much work for the people working. Management is always changing you responsibility, hard to do your job. You are are a qualified tech, they keep you from being able to do your job correctly.

    Advice to Management

    Ask the techs what would help:). Not management telling techs their jobs:)

  8. Helpful (3)

    "Needs improvement"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Laboratory Technician in Irvine, CA
    Former Employee - Laboratory Technician in Irvine, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at IDEXX Laboratories full-time (More than a year)

    Pros

    Always busy and doughnuts

    Cons

    Doesn't consider education as important
    No room to grow, cross-train, or advance to another department
    A lot of OT
    Management micro-manages
    Gender discrimination
    Unorganized

    Advice to Management

    My advice to management would be to take an employee's education into consideration when looking at promotions and job placement. Education helps the company because the employee is better able to think more cognitively. Also, the CEO should consider equal pay between males and females. In the reference laboratories, it felt as though my male colleagues received higher pay and promotions before the female coworkers, who, might I add, were just as qualified if not more. Cross training is an issue as well as scheduling. Scheduling should be a very important process because the number of people available to work determines whether or not TAT will be met.


  9. Helpful (6)

    "Manager (Marketing)"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Marketing Manager in Westbrook, ME
    Former Employee - Marketing Manager in Westbrook, ME
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at IDEXX Laboratories full-time (More than 5 years)

    Pros

    Great facility (if you work in the Synergy building). Great health facility (gym, onsite nurse practitioner, health classes). Business looks rock solid to investors, new hires and people driving by the Westbrook HQ. There is tremendous potential. 401k and health benefits are above average. Stock purchase program is a winner. The biggest Pro to working at IDEXX HQ in Maine is to be able to say you work at IDEXX. There is limited opportunity in Maine to work for a business like IDEXX and You are subliminally reminded of this daily with perks. Pros: on surface

    CEO (Jon) is a great guy, although disconnected from the IDEXX reality. His people shield him from the truths and never want him to find out how the sausage is being made. He wants to play a hands-on role but is not allowed to.

    Cons

    Summary: Playground for inexperienced millennials (warm bodies to fill seats and reduce labor costs). Female to male ratio (in marketing) is around 10-1 (woman rich environment).

    HR: Very confusing structure from the start. Orientation meeting is the first and last time you will work with HR. Day one you are on your own to figure it out. This isn't a test to see if you are capable... nobody is driving the bus there. HR is an empty suit. They believe in "self serve HR model". HR ignores real problems and avoids "dust up" issues. If you raise a concern, they call it "noise". If you aren't a millennial or act like one, you will quickly see this is not your typical grown-up HR staff and this organization is not for you. If you're a current employee and approaching 40, leave now (especially if you're a man).

    Management (Marketing channel): Mid-level and senior management is made up of mostly women (90% +). There is a tight-knit sorority feel to the group. Managers with zero people management skills are empowered to lead small groups/teams with limited guidance to make them feel significant. There is an overwhelming sense of self importance and limited team collaboration and spirit. The managers ensure their "friends" are promoted and protected. If you're not in the "circle" you are in for a tough ride. There is lots of talk and planning but limited action. You are told you are encouraged to have an entrepreneurial spirit - but nobody wants to hear your story. Annual reviews are merely paperwork. People who deserve promotions are passed over (if you're not in the "club") and those who have not earned advancement are placed in high esteem (if they are in the "club"). There are too many layers of middle managers, adding limited value to the organization (costing too much to retain).

    Smile, laugh loudly, ingest lots of organic snacks and fair trade coffee, walk around aimlessly for hours, bash Christian values and conservative principles and you will make a perfect fit. If you're looking to create greatness, make a difference in people's lives, collaborate with other like-minded intelligent people, you may want to pass.

    Advice to Management

    Limit the AMOUNT of managers you have and increase the QUALITY and ABILITY of fewer leaders.


  10. "Marketing manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at IDEXX Laboratories full-time

    Pros

    Great facility, onsite gym, onsite health services, focus on wellness.

    Cons

    Fast paced corporate environment, high levels of stress at times.


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