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IKON Reviews

28 reviews

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IKON Chairman and CEO, Ricoh Americas Corporation and Ricoh Americas Holdings, Inc. Martin Brodigan
Martin Brodigan
7 Ratings

28 Employee Reviews

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Pros
  • Great benefits, great people to work with and incredibly challenging (in 6 reviews)

  • Great managers, HR, teamwork among employees, Excellent benefits, (in 3 reviews)

Cons
  • I don't have 20 word's of cons But upper management did occasionally make rash decisions one of which resulted in my being laid off (in 8 reviews)

  • Offer more Promotions for the sales reps (in 7 reviews)

More Pros and Cons

  1. Helpful (1)

    "Stressful"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Color Specialist in Lake Charles, LA
    Former Employee - Color Specialist in Lake Charles, LA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Great commission, great coworkers, great presidents club trip. Best vacation ever. Decent territory. Awesome customers. A very wide product base.

    Cons

    There were too many cultures trying to act as one at the same time. Also lower management had no supervision experience.


  2. "Not disappointed that the company is gone."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Executive in Toledo, OH
    Former Employee - Account Executive in Toledo, OH
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at IKON full-time

    Pros

    Company use to be a good stepping stone to bigger and better sales positions in better industries.

    Cons

    Just about everything was a con! Way to many managers and they all work off the good old boys network not easy to get promoted and once you did not much of a chance at keeping the job.

    Advice to Management

    None, most of the bad ones went to Ricoh in the buyout. Those in management did not treat the sales people very well. The only time anyone would even acknowledge you unless you were way over quote. If you hit your forecast every month management could care less.


  3. "This place SUCKS!"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Field Support Representative in Atlanta, GA
    Former Employee - Field Support Representative in Atlanta, GA
    Doesn't Recommend

    I worked at IKON full-time (More than 3 years)

    Pros

    This job will make you instantly realize that you can do better. You quickly realize that it is JOB not a Career. You work for corporate America, not with them.

    Cons

    Management has no idea how to draw morale. Site managers will lead you to believe that you are going to help you move forward with your career. The truth is unless you sleep with someone or know someone in upper management, you will never get promoted.

    Advice to Management

    Practice what you preach!


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  5. "This review is for the LDS department of IKON."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Manager in San Francisco, CA
    Current Employee - Account Manager in San Francisco, CA
    Doesn't Recommend

    I have been working at IKON full-time (More than a year)

    Pros

    I can not think of any

    Cons

    Hostile environment. 80% turn over.
    Company is behind in technology. Industry views them as a dinosaur.

    Advice to Management

    Advice to management treat employees with respect. Learn how to have productive conversations instead of shouting at people all the time.


  6. "The blind leading the dumb"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales in San Francisco, CA
    Current Employee - Sales in San Francisco, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at IKON full-time (More than a year)

    Pros

    a recognized named but one that has a simple and bad reputation.

    Cons

    Dinosaurs running the place and terrified of technology. They talk the talk but have no clue who their clients are and more importantly who their employees are. If this place had a leader it could be a great business.

    Advice to Management

    Leave. Leave and let fresh blood come in with fresh ideas. So many people that want to be the boss but have no idea how to be a good boss have power there. The segmented departments with no leader understanding how to get them to work together is the most common trend. Stop worrying about your lame ass reports and worry about delivering to your clients. Empower your employees to win. The "leadership" in Nor Cal - SF specifically is a bad sitcom of bad bosses. No real QC checks, no investment into employees, no career paths. It is a job and when it is a job don't be surprised when people do just enough.


  7. "Sweatshop mentaility for Commodity Industry sales"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Solutions Engineer in Philadelphia, PA
    Current Employee - Senior Solutions Engineer in Philadelphia, PA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at IKON full-time (More than a year)

    Pros

    none that I can think of

    Cons

    Top management can't be trusted (they change the rules whenever convenient)
    Heavy-handed management, top-down decision-making
    Resist moving from "box" selling to selling "professional services" despite lip service to contrary
    Sniping at every level
    Best "box sellers" continue to be rewarded

    Advice to Management

    Ricoh should "downsize" all IKON management (unnecessary, Ricoh has a US sales organization)


  8. "Horrible"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Field Service Manager in Maitland, FL
    Former Employee - Field Service Manager in Maitland, FL
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at IKON full-time (More than 10 years)

    Pros

    Great local people in a very bad environment. Their integrity will not allow them to do a bad job.

    Cons

    Horrible lying upper management, no integrity whatsoever. Sales fails so the failing reps keep their jobs while Service people get let go.

    Advice to Management

    Get some integrity and stop throwing away good tenured employees away like yesterday's garbage.


  9. "Lack of employee appreciation and respect."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Document Specialist in Raleigh, NC
    Former Employee - Document Specialist in Raleigh, NC
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at IKON full-time (Less than a year)

    Pros

    Worked with other coworkers as part of a team setting.

    Cons

    Lack of employee respect and appreciation. Boss was harassing others when in a bad mood. Had to sign a Wait to Work form while waiting for hours in the office for work without pay and sometimes had to work overtime without pay. Pay was minimum wage.

    Advice to Management

    Respect and appreciate employees. Worked as a Document Specialist in Raleigh NC. Boss harassed others whenever in a bad mood. No more Wait to Work form of waiting for hours for work in the office with no pay and working overtime without pay.


  10. "After 20 years plus, the experience working for them kept getting consistently worse with less respect for tenure."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Service Technician in Boston, MA
    Former Employee - Service Technician in Boston, MA
    Doesn't Recommend
    Neutral Outlook

    I worked at IKON full-time (More than 10 years)

    Pros

    At the time I left the company, they still employed full time 40 hour per week employees and forced to offer group health insurance, although very expensive and inadequate.

    Cons

    Employees are constantly monitored, graded and judged by "performance" numbers that are as hard to achieve success with as winning the lottery, with the rules and chances of "winning" constantly changing and adjusted to be more and more difficult. Thus, with little or no chance of achieving high scores, the company has plenty of reason not to award pay raises.

    Advice to Management

    There`s way too much upper management at Malvern, PA that has too much time on their hands and need for justifying their jobs by finding constant new strategy for interrogating and penalizing the lower and middle class employees. This was obviously considered a priority to penalize employees rather than promote or help them and very little focus or regard for the consumer customers that the company serves.


  11. Helpful (1)

    "My experience at IKON Office Solutions was not being recognized for my accomplishments."

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Billing Associate in Houston, TX
    Former Employee - Billing Associate in Houston, TX
    Doesn't Recommend

    Pros

    Insurance and time off were great incentives. Co-workers made it tolerable to come to work every day.

    Cons

    Too many daily reports. Unjust metric performance reviews. No overtime but employee expectations were do your job in 8 hours.

    Advice to Management

    Be more diversified, especially with non-african americans. No support from managers and they definitely did not have your back.


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