IKON Reviews | Glassdoor

IKON Reviews

Updated January 10, 2018
167 reviews

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167 Employee Reviews

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Pros
Cons
  • I don't have 20 word's of cons But upper management did occasionally make rash decisions one of which resulted in my being laid off (in 9 reviews)

  • Offer more Promotions for the sales reps (in 7 reviews)

More Pros and Cons

  1. "One sided"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Good mix of products and services

    Cons

    Create comp plans that are so complex, the company always designs a way to win

    Advice to Management

    Simplify business processes


  2. "Wonderful company to work for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Room for growth. Mentoring program. Great benefits. The support form management and fellow employees is second to none. I wish there was an office in my new state.

    Cons

    I don't really have any cons. They were purchased by Ricoh America. They are a great company also to work for.

  3. "Ok"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at IKON full-time

    Pros

    unlimited commission, decent salary, bonus, virtual office no micro-management

    Cons

    Stock options fishy, advancement is a who you know situation

    Advice to Management

    Be fair


  4. "Senior Copy Specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Copy Specialist in Bellevue, WA
    Former Employee - Senior Copy Specialist in Bellevue, WA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at IKON (Less than a year)

    Pros

    Customer Satisfaction
    Team Work
    Utilizing my skills to contribute company growth
    Learning

    Cons

    Temporary positions always have to look for a job after the term is over.

    Advice to Management

    Make training a focus to grow with the company.


  5. Helpful (1)

    "Stressful"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Color Specialist in Lake Charles, LA
    Former Employee - Color Specialist in Lake Charles, LA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Great commission, great coworkers, great presidents club trip. Best vacation ever. Decent territory. Awesome customers. A very wide product base.

    Cons

    There were too many cultures trying to act as one at the same time. Also lower management had no supervision experience.


  6. Helpful (1)

    "Account Executive"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Executive in Wichita, KS
    Former Employee - Account Executive in Wichita, KS
    Recommends

    I worked at IKON full-time (More than a year)

    Pros

    Great Boss, great products and competitive in pricing.

    Cons

    Most of my customers were Canon and when Ricoh bought them out, it really hurt me.


  7. "40 hours is their for you."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Production in Anaheim, CA
    Former Employee - Production in Anaheim, CA
    Recommends
    Positive Outlook

    I worked at IKON full-time (More than a year)

    Pros

    Great work, good workers and family oriented.

    Cons

    No downside its what you make it

    Advice to Management

    No room. Position are limited

  8. "Need Professional Service Business Experts"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Still opportunities to "mine" the shift from product margin to services but they need to move faster and with more expertise to do so successfully

    Cons

    Monthly and Quarterly financial focus can take focus off solving customer problems and onto just sign on the line! Of course, this problem is not unique to IKON

    Advice to Management

    Bring in credible service professionals that also understand the P&L side of making money in the services market.


  9. Helpful (1)

    "Big company, small feel"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Site Services Specialist in Malvern, PA
    Former Employee - Site Services Specialist in Malvern, PA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at IKON (More than a year)

    Pros

    This is a big company, but the way our team was worked and handled, it felt like a small, tight knit group. IKON was brought in to take over the Records Management department, and instead of letting us all go, they kept us on and just brought us over to IKON, no pay drop, or benefit drop. Very smooth transition and management was very nice. IKON has not been absorbed into RICOH.

    Cons

    The one big Con, is now we were working for a big nationwide company, so it made It harder to move up, there was much more bureaucracy.

    Advice to Management

    Keep in touch with staff and advancement wants of employees


  10. "Service tehnician"

    StarStarStarStarStar
    Current Employee - Senior Technology Specialist in Des Moines, IA
    Current Employee - Senior Technology Specialist in Des Moines, IA
    Recommends
    Neutral Outlook

    I have been working at IKON full-time (More than 10 years)

    Pros

    Fun place to work friendly people

    Cons

    Lots of driving stressful at times

    Advice to Management

    Minimize paper work


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