IKON Reviews | Glassdoor

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IKON Reviews

Updated January 10, 2018
167 reviews

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167 Employee Reviews

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Pros
Cons
  • I don't have 20 word's of cons But upper management did occasionally make rash decisions one of which resulted in my being laid off (in 9 reviews)

  • Offer more Promotions for the sales reps (in 7 reviews)

More Pros and Cons

  1. "Loved industry - unfortunate company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Branch Manager
    Former Employee - Branch Manager
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at IKON full-time (More than a year)

    Pros

    Great chance to grow a business ans develop people. Exciting time for the integration of functions. Industries were opening up to broader views of office functions.

    Cons

    Very little concern for the employees. Made the work-life balance very difficult. Uppet management was not flexible with customers or reps in deal making.

    Advice to Management

    Care more. Give more. Employees will return the favor.


  2. "This place SUCKS!"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Field Support Representative in Atlanta, GA
    Former Employee - Field Support Representative in Atlanta, GA
    Doesn't Recommend

    I worked at IKON full-time (More than 3 years)

    Pros

    This job will make you instantly realize that you can do better. You quickly realize that it is JOB not a Career. You work for corporate America, not with them.

    Cons

    Management has no idea how to draw morale. Site managers will lead you to believe that you are going to help you move forward with your career. The truth is unless you sleep with someone or know someone in upper management, you will never get promoted.

    Advice to Management

    Practice what you preach!

  3. "Decent"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Analyst in Malvern, PA
    Current Employee - Senior Analyst in Malvern, PA
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at IKON full-time (More than 10 years)

    Pros

    Good work life balance

    Cons

    Compensation and benefits are lower


  4. "Professional but political."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Major Account Executive in Pittsburgh, PA
    Former Employee - Major Account Executive in Pittsburgh, PA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at IKON full-time (More than a year)

    Pros

    Great products. Good people and cool technology.

    Cons

    Management team and environment can be pretty political.

    Advice to Management

    Don't just promote from the good old boys.


  5. "This review is for the LDS department of IKON."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Manager in San Francisco, CA
    Current Employee - Account Manager in San Francisco, CA
    Doesn't Recommend

    I have been working at IKON full-time (More than a year)

    Pros

    I can not think of any

    Cons

    Hostile environment. 80% turn over.
    Company is behind in technology. Industry views them as a dinosaur.

    Advice to Management

    Advice to management treat employees with respect. Learn how to have productive conversations instead of shouting at people all the time.


  6. "Inside sales, great job!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Inside Sales in Orlando, FL
    Former Employee - Inside Sales in Orlando, FL
    Disapproves of CEO

    I worked at IKON full-time (More than 5 years)

    Pros

    Great place to work, training, and advancement.

    Cons

    They just don't pay enough!


  7. "Lots of work to do."

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    It's okay. I learned a lot and was exposed to almost support situation you can have in a business.

    Cons

    Its okay its just a job. I wouldn't make this a career.

    Advice to Management

    No advice

  8. "The blind leading the dumb"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales in San Francisco, CA
    Current Employee - Sales in San Francisco, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at IKON full-time (More than a year)

    Pros

    a recognized named but one that has a simple and bad reputation.

    Cons

    Dinosaurs running the place and terrified of technology. They talk the talk but have no clue who their clients are and more importantly who their employees are. If this place had a leader it could be a great business.

    Advice to Management

    Leave. Leave and let fresh blood come in with fresh ideas. So many people that want to be the boss but have no idea how to be a good boss have power there. The segmented departments with no leader understanding how to get them to work together is the most common trend. Stop worrying about your lame ass reports and worry about delivering to your clients. Empower your employees to win. The "leadership" in Nor Cal - SF specifically is a bad sitcom of bad bosses. No real QC checks, no investment into employees, no career paths. It is a job and when it is a job don't be surprised when people do just enough.


  9. "Sweatshop mentaility for Commodity Industry sales"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Solutions Engineer in Philadelphia, PA
    Current Employee - Senior Solutions Engineer in Philadelphia, PA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at IKON full-time (More than a year)

    Pros

    none that I can think of

    Cons

    Top management can't be trusted (they change the rules whenever convenient)
    Heavy-handed management, top-down decision-making
    Resist moving from "box" selling to selling "professional services" despite lip service to contrary
    Sniping at every level
    Best "box sellers" continue to be rewarded

    Advice to Management

    Ricoh should "downsize" all IKON management (unnecessary, Ricoh has a US sales organization)


  10. "Ikon cut service quality for customer every year."

    StarStarStarStarStar
    Former Employee - Major Account Executive
    Former Employee - Major Account Executive
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at IKON full-time (More than 8 years)

    Pros

    I made good money and look forward to receiving my pension this year. Most of the people I worked with locally were good people.

    Cons

    As the company grew they stopped stocking supplies locally. Then they cut what the technicians could spend in parts and labor to repair. The "fix" was to replace the copier.

    Advice to Management

    With the huge drop in Ikon stock over the years, if you who got out with some money were lucky.


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