IKON Reviews | Glassdoor

IKON Reviews

Updated December 4, 2017
165 reviews

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165 Employee Reviews

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Pros
Cons
  • I don't have 20 word's of cons But upper management did occasionally make rash decisions one of which resulted in my being laid off (in 9 reviews)

  • Offer more Promotions for the sales reps (in 7 reviews)

More Pros and Cons

  1. "Medicore since Ricoh takeover"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Site Supervisor in Los Angeles, CA
    Current Employee - Site Supervisor in Los Angeles, CA
    Disapproves of CEO

    Pros

    Flexible Hours
    No micromanagement
    Management listens to my suggestions and directives
    Overall, the employees are good to work with.

    Cons

    Not enough communication on updates
    Too slow to implement processes
    Management not as supportive when issues arise
    No growth opportunities

    Advice to Management

    Since the Ricoh merger was acquired, there has been a reduction of quality service IKON is used to providing.


  2. "A perfect job for my current situation"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Pittsburgh, PA
    Current Employee - Anonymous Employee in Pittsburgh, PA
    Recommends
    No opinion of CEO

    Pros

    Flexible hours, friendly employees, decent pay

    Cons

    No growth opportunity, repetitive tasks

  3. "It has been a very enlightening experience. IKON is an excellent company to work for. I have the best manager ever."

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Site Service Specialist in Detroit, MI
    Current Employee - Senior Site Service Specialist in Detroit, MI
    Recommends

    Pros

    Employee Development Programs
    Excellent Tuition Reimbursement Program
    Not Micro Managed

    Cons

    I would like to make more money
    Lift cases of paper 4 out of 5 days

    Advice to Management

    Make pay relative to the industry in todays job market


  4. "Great potential when economic conditions permit"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Lisle, IL
    Current Employee - Anonymous Employee in Lisle, IL
    Doesn't Recommend
    No opinion of CEO

    Pros

    Friendly co-workers make coming to work pleasurable. Everyone is in the same business and tries to help when you need it.

    Cons

    Some of the downsides include the compensation plan when compared to the number of expenses typically incurred on a monthly basis.

    Advice to Management

    Increase the base salary or start covering more sales expenses. Economic conditions effect what is going on in the customer's business, thus influencing their decisions on equipment.


  5. Helpful (1)

    "My experience at IKON Office Solutions was not being recognized for my accomplishments."

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Billing Associate in Houston, TX
    Former Employee - Billing Associate in Houston, TX
    Doesn't Recommend

    Pros

    Insurance and time off were great incentives. Co-workers made it tolerable to come to work every day.

    Cons

    Too many daily reports. Unjust metric performance reviews. No overtime but employee expectations were do your job in 8 hours.

    Advice to Management

    Be more diversified, especially with non-african americans. No support from managers and they definitely did not have your back.


  6. "Down hill fall"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Technical Specialist in Grand Rapids, MI
    Current Employee - Technical Specialist in Grand Rapids, MI
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Great vacation policy. great co-workers

    Cons

    If we dont pass a usless test we get demoted to entry level. Makes 26 years of service a total waste according to senior managment.
    Moral couldnt be any lower. Used to love my job,,now I HATE IT.

    Advice to Management

    You should really be ashamed, How would you like to be treated like this.
    You wont get good customer service with VERY UNHAPPY people.
    Ricoh is the worst thing that ever happened to Ikon. The people we have from Ricoh are usless and dont have a clue.


  7. "It's all about micromanaging and the bottom line and nothing else"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Site Leader in Minneapolis, MN
    Current Employee - Site Leader in Minneapolis, MN
    Doesn't Recommend
    No opinion of CEO

    Pros

    There are some great people in the organization.

    Cons

    High turnover. Little appreciation for truly awesome employees. Very isolating with little interaction between teams at other locations. Send in a million useless reports. Train until you drop. Please the customer to the point where your actions don't even make sense anymore. Many teams are practically at war with their own customers. At the end of the day it's all about the bottom line and how much you can bill your customer. There is little support for team members who need it. Even if you do everything right, you won't see much for your efforts. Don't even think about asking for a raise.

    Advice to Management

    Get organized! Team members are busy working for their customers and cannot spend a lot of time on reports that don't get read and training that doesn't really matter. Incentive pay for bringing in revenue, cutting costs or customer retention would boost morale in a big way.

  8. "IKON brought out the worst qualities in almost everyone who worked there"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Manager 3-Legal Document Services in Los Angeles, CA
    Former Employee - Account Manager 3-Legal Document Services in Los Angeles, CA
    Doesn't Recommend
    No opinion of CEO

    Pros

    You get to build relationships with high powered attorneys and corporate legal departments and C-level clients. They also have excellent training but it is too long.

    Cons

    The Sales and Production/Operations divisions are at constant odds which makes the position unnecessarily difficult. Sales has a high turnover and Operations consists of hourly employees who take out their frustrations on the salespeople.

    Advice to Management

    Hire support people and production managers who will do their job and act professionally.


  9. "Great company to get professional experience."

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Boston, MA
    Current Employee - Anonymous Employee in Boston, MA
    Recommends
    Approves of CEO

    Pros

    The first position I had with IKON allowed me to work in multple offices and companies in the area. I was able to see what it was like to work in a variety of environments.

    Cons

    I am technically a contract worker at multiple companies. It would be nice to work directly for a company and only have one boss to answer to.

    Advice to Management

    IKON management is very respectful to their employees.


  10. Helpful (2)

    "Management is too concered their own careers."

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Site Supervisor in Milwaukee, WI
    Current Employee - Site Supervisor in Milwaukee, WI
    No opinion of CEO

    Pros

    the work is easy. had i not had experience before i was hired, i would be lost.

    Cons

    comming from outside of ikon, unless you have a manager who has their head in the game, you have to wing it. the training is done on computer and is boring. my work history is not utilized.

    Advice to Management

    too much of your management walks around with a smile and wants you to have a delightful experience, get real. there is resentment and confusion with this ricoh situation. it is not favorable among those who have wokred or hired by ikon.


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