ILD Telecommunications Reviews | Glassdoor

ILD Telecommunications Reviews

Updated July 27, 2017
11 reviews

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3.1
StarStarStarStarStar
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Mike Lewis
4 Ratings

11 Employee Reviews

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  1. "Great Place To Develop Your Skills"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Manager in Ponte Vedra, FL
    Former Employee - Senior Manager in Ponte Vedra, FL
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at ILD Telecommunications full-time (More than 10 years)

    Pros

    Supportive managers help you grow and learn new skills.

    Cons

    There is not a lot of opportunities for advancement right now due to market conditions.


  2. "company is a joke avoid this place"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in San Antonio, TX
    Former Employee - Anonymous Employee in San Antonio, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at ILD Telecommunications (More than a year)

    Pros

    none worth mentioning maybe a gift card on the holidays

    Cons

    too many to list , the leaders do not care about you or your personal well being

    Advice to Management

    too many items to list on what they need to do versus what they are currently doing

  3. "Operations Manager"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Help build employees go better themselves

    Cons

    Processes not streamlined across the board in all departments.


  4. "Customer Service Representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in San Antonio, TX
    Former Employee - Customer Service Representative in San Antonio, TX

    I worked at ILD Telecommunications (Less than a year)

    Pros

    Receritcations, Applications, Changing phone numbers, changing Sims etc.

    Cons

    Mean customers, not getting the problem solved.


  5. "Customer Service Representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in San Antonio, TX
    Former Employee - Customer Service Representative in San Antonio, TX
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at ILD Telecommunications part-time (Less than a year)

    Pros

    great pay for little amount of work done. Paid training is a plus which consists of two weeks.

    Cons

    Cons, Manager was mean. like mean as in he didn't know protocol for certain companies and he would yell at you to do it a certain way in front of all of your coworkers. He was almost always wrong because he wasn't even trained in a certain company we were working for.

    Advice to Management

    let go of that manager. he does illegal things.


  6. "Sales, Customer Service"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales in San Antonio, TX
    Current Employee - Sales in San Antonio, TX
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    flexiabilty, the job is like one big family, The benifits

    Cons

    area it is a little to far from where I live, and the location from my kids school

    Advice to Management

    trainer


  7. "If you like West Telemarketing, you'll love ILD...SIGH........"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Negative Outlook

    I worked at ILD Telecommunications part-time (Less than a year)

    Pros

    Easy access to Ih10😐 if you need anything food about this dump.....

    Cons

    Very unprofessional work environment.
    Many employees are druggies with no genuine customer service experience..
    This place was far from professional corporate environment.
    Management frequently had personal convo with employees and discussed their personal love,financial, or any other problems..
    Unfoftunatley i refused to continue my employment.

    Advice to Management

    CLEAN HOUSE, and invest in professional business training...

  8. "ILD Call Center"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Operator in San Antonio, TX
    Former Employee - Operator in San Antonio, TX
    Negative Outlook
    No opinion of CEO

    I worked at ILD Telecommunications full-time

    Pros

    Management is nice. They understand people have a life outside of work and try to work with you if you need time off.

    Cons

    Low pay. Not very good training -- you mostly learn on the job. High turnover. When changes in procedure occur, supervisors only tell a few people. Most people find out by making a mistake and then being informed. Cancelled all sick time pay.

    Advice to Management

    Continue with the new quality control measures. Have fully developed classes with trainers who no how to present material. Give the same training to everyone. Require written notices of changes in procedure, so everyone gets the information.


  9. "It was a stepping stone."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Ponte Vedra, FL
    Former Employee - Anonymous Employee in Ponte Vedra, FL
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at ILD Telecommunications full-time (More than a year)

    Pros

    HQ quite near the beach.

    Cons

    Unbalanced pay for the work.


  10. "Loved it & the people I work with!!!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Client Relations Representative in Marietta, GA
    Current Employee - Client Relations Representative in Marietta, GA
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at ILD Telecommunications full-time (More than 10 years)

    Pros

    Great company to work for!!

    Cons

    Growth not availible to current employees.


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