IMD Reviews | Glassdoor

IMD Reviews

Updated July 25, 2017
9 reviews

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3.0
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IMD CEO Simon Cox
Simon Cox
4 Ratings

Employee Reviews

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  1. "Great Opportunity"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at IMD full-time

    Pros

    great team, opportunity for growth

    Cons

    needs to hire more people for sales growth and client support in some markets


  2. "HRA"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Pleasant atmosphere to work at

    Cons

    Low paying salary for position

    Advice to Management

    No

  3. Helpful (4)

    "Pass along !"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Some people are great but the vast majority doesn't know how to work.

    Cons

    They are cheap, very low salaries and no raises. Bonus are low and not always what do you expect. Only 5 to 10 people have really good salaries, so good that there isn't enough money to pay the rest. Working hours are tough, no time to eat, no support from managers. No communication between teams and managers.
    No advantages whatsoever.
    You can't evolve in a company IMD. Half of the experience people have left and the new ones stay 6 months and leave.
    They are losing clients and don't do ANYTHING about it.

    Advice to Management

    WAKE UP !!!


  4. Helpful (8)

    "Dont work here!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Engineer in Singapore (Singapore)
    Former Employee - Engineer in Singapore (Singapore)
    Negative Outlook

    I worked at IMD full-time (More than a year)

    Pros

    - Good fun people you can get along with and learn frm

    Cons

    - the CTO needs 'be right' in any conversation that isn't private -- even if he was wrong or if I had legitimate points of disagreement. Likewise, during the time I worked here, I received and witnessed many displays of arrogance and even insult. 50% of the development team left in one year.
    -Salaries are low
    -company is not doing too good, they are closing down offices


  5. "imd"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in London, England (UK)
    Former Employee - Anonymous Employee in London, England (UK)
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at IMD (More than a year)

    Pros

    People are really friendly and open minded about change. They really care about their customers

    Cons

    Some people have been there too long and are believed to be perfect - theres always room for improvement

    Advice to Management

    Listen to the people on the coalface as you did when i was there


  6. Helpful (5)

    "Client Service Executive"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Client Service Executive in London, England (UK)
    Former Employee - Client Service Executive in London, England (UK)
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I worked at IMD full-time (More than 3 years)

    Pros

    Friday Drinks (every Friday at 5pm)
    Cake Thursdays
    Birthday and Leaving - Giftcards
    Due to the industry IMD is working in, you work with a lot of funny, clever and very social colleagues

    Cons

    Working Times

    In Client Services the working times are severely complicating a life outside of IMD. The shifts can be 8am-5pm, 10am-7pm, 11am-8pm and 12am-9pm. Roughly every four weeks you are also "OnCall", which means you are available for broadcaster and client requests until midnight. Also every six to seven weeks you will be OnCall for a whole weekend. Overtime is a normality especially with the 8pm and 9pm shifts. Overtime gets paid though.

    Work Appreciation

    Client Services does not have a valued position in the company, attempts to communicate faulty workflows and mismatches of workload and staffing are simply brushed off. If clients complain that requests are not dealt with in a timely manner the blame falls on the Client Services department. This crushes morale and motivation among the CS-Team and taints the office atmosphere.

    Support from Management

    In 2015 the company completely shifted its culture from "the client is king" to a "push-back" mentality focussing on more self-service for all clients and less service executed by IMD in order to ultimately reduce the customer service workforce and focus on software solutions. This itself can be a great idea, but Client Services is pretty much left alone with how to communicate and enforce this shift with clients, who are used to being treated as king for decades.

    The regular monthly updates are a great idea, but they are solely used as an internal marketing tool, never as a way of honest communication between management and employees.

    Employee Satisfaction

    The staff turnover is higher than in any other organisation I've been, you are invited to leaving drinks on a monthly basis.

    IMD started off as a family, but they lost themselves on the way by being obessed with excessive growth forgetting to invest sustainably in staff.

    Advice to Management

    Please realise that cakes and beers are nice to have, but appreciation, development opportunities and honest communication between management and staff are the things that really matter in an employee-company-relationship.


  7. "Un très bon endroit pour travailler"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Professeur in Lausanne (Switzerland)
    Former Employee - Professeur in Lausanne (Switzerland)
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at IMD full-time (More than 5 years)

    (Translated from English)

    Pros

    Collégialité

    Payer pour la performance

    Très bons collègues

    Clients intéressants

    Cons

    Aucun problème majeur, aucune faiblesse significative

  8. "Amusant, dynamique et stimulant."

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Professeur in Lausanne (Switzerland)
    Current Employee - Professeur in Lausanne (Switzerland)
    Recommends
    No opinion of CEO

    (Translated from English)

    Pros

    Un environnement de travail innovateur. L'excellente qualité de l'équipe de soutien. Des opportunités et des défis changeants constamment. De nombreuses opportunités pour rencontrer et interagir avec des gens très intéressants.

    Cons

    Difficile de trouver un équilibre entre travail et famille.


  9. "Gemiddelde ervaring"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Software-ontwikkelaar in Amsterdam (Netherlands)
    Former Employee - Software-ontwikkelaar in Amsterdam (Netherlands)
    Recommends
    No opinion of CEO

    (Translated from English)

    Pros

    Internationaal, open voor buitenlanders, Engelstalig

    Cons

    Slecht management, slecht eten, gemiddeld salaris

    Advice to Management

    Jullie hadden mijn salaris moeten verhogen