IMD Reviews | Glassdoor

IMD Reviews

Updated December 27, 2016
7 reviews

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3.4
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IMD CEO Simon Cox
Simon Cox
2 Ratings

Employee Reviews

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  1. "HRA"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Pleasant atmosphere to work at

    Cons

    Low paying salary for position

    Advice to Management

    No


  2. "imd"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in London, England (UK)
    Former Employee - Anonymous Employee in London, England (UK)
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at IMD (More than a year)

    Pros

    People are really friendly and open minded about change. They really care about their customers

    Cons

    Some people have been there too long and are believed to be perfect - theres always room for improvement

    Advice to Management

    Listen to the people on the coalface as you did when i was there


  3. Helpful (2)

    "Client Service Executive"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Client Service Executive in London, England (UK)
    Former Employee - Client Service Executive in London, England (UK)
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I worked at IMD full-time (More than 3 years)

    Pros

    Friday Drinks (every Friday at 5pm)
    Cake Thursdays
    Birthday and Leaving - Giftcards
    Due to the industry IMD is working in, you work with a lot of funny, clever and very social colleagues

    Cons

    Working Times

    In Client Services the working times are severely complicating a life outside of IMD. The shifts can be 8am-5pm, 10am-7pm, 11am-8pm and 12am-9pm. Roughly every four weeks you are also "OnCall", which means you are available for broadcaster and client requests until midnight. Also every six to seven weeks you will be OnCall for a whole weekend. Overtime is a normality especially with the 8pm and 9pm shifts. Overtime gets paid though.

    Work Appreciation

    Client Services does not have a valued position in the company, attempts to communicate faulty workflows and mismatches of workload and staffing are simply brushed off. If clients complain that requests are not dealt with in a timely manner the blame falls on the Client Services department. This crushes morale and motivation among the CS-Team and taints the office atmosphere.

    Support from Management

    In 2015 the company completely shifted its culture from "the client is king" to a "push-back" mentality focussing on more self-service for all clients and less service executed by IMD in order to ultimately reduce the customer service workforce and focus on software solutions. This itself can be a great idea, but Client Services is pretty much left alone with how to communicate and enforce this shift with clients, who are used to being treated as king for decades.

    The regular monthly updates are a great idea, but they are solely used as an internal marketing tool, never as a way of honest communication between management and employees.

    Employee Satisfaction

    The staff turnover is higher than in any other organisation I've been, you are invited to leaving drinks on a monthly basis.

    IMD started off as a family, but they lost themselves on the way by being obessed with excessive growth forgetting to invest sustainably in staff.

    Advice to Management

    Please realise that cakes and beers are nice to have, but appreciation, development opportunities and honest communication between management and staff are the things that really matter in an employee-company-relationship.


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  5. "Des étudiants très motivés par les programmes, mais pas l'environnement de travail le plus positif." "Highly motivated students across programmes, but not the most positive work environment"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Contractor - Spécialiste in Lausanne (Switzerland)
    Former Contractor - Spécialiste in Lausanne (Switzerland)
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at IMD as a contractor (More than 3 years)

    (Translated from English)

    Pros

    C'est un endroit intéressant, dynamique et prestigieux. Les étudiants des programmes, à la fois en MBA et en enseignements courts, sont très motivés et généralement admiratifs. Le déjeuner sur place pour les employés est excellent. L'accès aux cours et équipements de sport et de garderie sont également bons.

    It is an interesting, fast-paced, prestigious place. Students across programmes, both MBA and short courses, are highly motivated and generally appreciative. On site lunch for employees is top notch. Access to gym classes and facilities and daycare also good.

    Cons

    Comme pour les étudiants partout ailleurs, il y a ceux dont les espérances sont trop élevées pour être atteintes (où que ce soit). Le vrai problème, cependant, est l'environnement de travail pour l'équipe administrative (je ne sais pas pour l'équipe enseignante). Il y a ceux qui, comme les étudiants, sont très motivés et compétents. Cependant, un grand nombre n'est pas très efficace, motivé, ou agréable. Il en résulte une atmosphère de compétitivité négative au sein de l'équipe.

    Like students everywhere, there are some whose expectations are too high to be met (anywhere). The more challenging problem, however, is the work environment for administrative staff (not sure about faculty). There are some who, like the students, are highly motivated and competent. However, there are many who are not very capable, motivated or nice. This results in a strong undercurrent of negative competitiveness among the staff.

    Advice to Management

    Permet à son équipe de s'investir dans des formations ouvertes, leur fournit des retours sur la qualité de leur travail selon les anciens étudiants, les étudiants actuels et leurs collègues. Assure, en commençant par les R.H., que chaque candidature (étudiante, administrative, enseignante) obtienne une réponse professionnelle.

    Have staff engage in some 360 learning activities; give them feedback on how they are doing their jobs according to alumni, current students, and colleagues. Ensure, starting with HR, that staff responds professionally to all applicants (students, staff, faculty).


  6. "Un très bon endroit pour travailler" "Very good place to work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Professeur in Lausanne (Switzerland)
    Former Employee - Professeur in Lausanne (Switzerland)
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at IMD full-time (More than 5 years)

    (Translated from English)

    Pros

    Collégialité

    Payer pour la performance

    Très bons collègues

    Clients intéressants

    Collegiality
    Pay for performance
    Very good colleagues
    Interesting clients

    Cons

    Aucun problème majeur, aucune faiblesse significative

    No significant problem areas or downsides


  7. "Amusant, dynamique et stimulant." "Fun, dynamic, and challenging."

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Professeur in Lausanne (Switzerland)
    Current Employee - Professeur in Lausanne (Switzerland)
    Recommends
    No opinion of CEO

    (Translated from English)

    Pros

    Un environnement de travail innovateur. L'excellente qualité de l'équipe de soutien. Des opportunités et des défis changeants constamment. De nombreuses opportunités pour rencontrer et interagir avec des gens très intéressants.

    Innovative work environment. Excellent quality support staff. Constantly changting challenges and opportunities. Lots of opportunity to meet and interact with interesting people.

    Cons

    Difficile de trouver un équilibre entre travail et famille.

    Hard to balance work and family.


  8. "Gemiddelde ervaring" "So so experience"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Software-ontwikkelaar in Amsterdam (Netherlands)
    Former Employee - Software-ontwikkelaar in Amsterdam (Netherlands)
    Recommends
    No opinion of CEO

    (Translated from English)

    Pros

    Internationaal, open voor buitenlanders, Engelstalig

    International, open to foreigner, english speaking

    Cons

    Slecht management, slecht eten, gemiddeld salaris

    Poor management, bad food, so so salary

    Advice to Management

    Jullie hadden mijn salaris moeten verhogen

    You should have raised my salary