ING Direct Reviews in Saint Cloud, MN | Glassdoor

ING Direct Saint Cloud Reviews

11 reviews

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Saint Cloud, MN

3.4
Star Star Star Star Star
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ING Direct Chairman, President, and CEO Arkadi Kuhlmann
Arkadi Kuhlmann
5 Ratings

11 Employee Reviews

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  1. "Customer Service / Sales"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate in Saint Cloud, MN
    Former Employee - Sales Associate in Saint Cloud, MN
    Recommends
    Positive Outlook

    I worked at ING Direct part-time (More than 3 years)

    Pros

    Decent pay, especially when you get the hang of the bonus system. They have very good training / coaching to help you learn to be good at your job. Very nice benefit package, even for Part Timers. The best part was the job environment - they go out of their way to make you feel like you are glad you work there. Also a company you can feel proud to work for, because they believe in doing what is best for the customer.

    Cons

    Because the job is centered on having sufficient staff on the phones, it can be very difficult to get personal days off when needed - unless you know the dates you need many months in advance!

    Advice to Management

    Keep up the good work! The benefits package, training and work environment are second to none in the field.


  2. "Great first job out of college"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Loan Processor in Saint Cloud, MN
    Current Employee - Loan Processor in Saint Cloud, MN
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Great Vacation Time, Friendly Co-Workers

    Cons

    Pay, Nothing else really besides that


  3. "Great benefits, hard to get PTO, sales floor immature"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Representative in Saint Cloud, MN
    Current Employee - Sales Representative in Saint Cloud, MN
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at ING Direct full-time (More than 5 years)

    Pros

    Great benefits, beautiful in house gym

    Cons

    I work in sales and it feels like a kindergarten teacher runs it. They started hiring kids in college and many are too immature to be dealing with people's finances. Leadership, especially on site upper management is unethical

    Advice to Management

    Please practice what you preach


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  5. "Very frustrating for someone who wants to grow within the company professionally."

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Loan Processor in Saint Cloud, MN
    Former Employee - Loan Processor in Saint Cloud, MN
    Doesn't Recommend
    No opinion of CEO

    Pros

    Great benefits package. It is the only reason to work there.

    Cons

    Not one promotion or raise in the two years I worked there. I was one of the best processors on my team and the managers did not give you recognition. The one time I made a mistake I was written up for it and was threatened to be fired. When I quit to pursue my masters the managers did not even say good bye. Managers of this particular team were not motivating what-so-ever.


  6. "The best work environment possible with poor pay"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Associate in Saint Cloud, MN
    Current Employee - Sales Associate in Saint Cloud, MN
    Recommends
    Approves of CEO

    Pros

    ING Direct has some of the best management and overall work environments that one can be a part of. It truly feels like you're working as a team if not a family.

    Cons

    Compared to other job positions at other companies, the pay scale is inadequate. If you go to the U.S. Bureau of labor Statistics website, it lists the median the median income level of a loan officer as approximately $55k annually.

    Advice to Management

    Keep doing what you are doing, because you truly do make this a great work place. Everyone cares about other associates well being .


  7. "Enjoyable"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Operations Coach in Saint Cloud, MN
    Current Employee - Operations Coach in Saint Cloud, MN
    Recommends
    Approves of CEO

    Pros

    Really good benefits, above average pay, really good attitude, "flat" organization.

    Cons

    Pay not as high as in other places.

    Advice to Management

    Really hope we don't lose the attitude and energy when Cap One transition is done. Don't want it to become just another bank. Right now, we're unique.


  8. "ING Direct"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Transaction Processing Associate in Saint Cloud, MN
    Current Employee - Transaction Processing Associate in Saint Cloud, MN
    Recommends
    Approves of CEO

    Pros

    Senior management has a good vision of where the company should go and the culture fosters teamwork and a sense of family.

    Cons

    Information is not always shared as fast as possible with every employee so that everyone knows what is going on in the company.

    Advice to Management

    Stay in the direction the bank is going because leadership has a strong understanding of customer needs and makes decisions accordingly.


  9. "Alot of potential with small town issues"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Saint Cloud, MN
    Former Employee - Anonymous Employee in Saint Cloud, MN
    Doesn't Recommend
    No opinion of CEO

    Pros

    ING is a very fast growing company and growth in any economic environment is a good thing. With growth comes many opportunities for career advancement so it generally looks like a good fit for many.

    Cons

    Located in a small town outside the twin cities, it is not the best place for an outsider. Any different idea, thought or look is considered outside of the ordinary and sice everyone else knows everyone its easy to tell that you didnt attend 'St. Cloud State' a.k.a the only college in town.

    Micro-managing managers, .... and a list of small town annoyances you might not be ready for.

    Advice to Management

    Didn't stay long enough to find the words. ;-)


  10. "Incompotence in the workplace"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Saint Cloud, MN
    Current Employee - Anonymous Employee in Saint Cloud, MN
    Doesn't Recommend
    No opinion of CEO

    Pros

    Only good reason to work at ING Direct is if you like your coworkers.

    Cons

    They have work by unethical business practices and favor SALES while treated other employees as second rate. Managers are incompotent and never there when you need assistance; coworkers (most) are even more incompotent; they are continuing to require more of their workers while denying them pay increases and lowering their bonuses each year.

    Advice to Management

    Get your heads off your high horses and realize you need training and learn how to better communicate with your employees. Also, STOP hiring sales employees when your still supposedly on a "hiring freeze" and get rid of the morons you refuse to fire that have been costing the bank $$$ for years.... Will save the bank hundreds of thousands of $$$!


  11. Helpful (1)

    "Good Benefits, Crappy Pay, "Low Cost Business Model" Sucks! MANY UNHAPPY EMPLOYESS ARE SCARED TO ADMIT IT!!!"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Associate-Promoter in Saint Cloud, MN
    Current Employee - Sales Associate-Promoter in Saint Cloud, MN
    Disapproves of CEO

    Pros

    Good benefits, 6% 401K matched, good health, dental, maternity.

    Cons

    Sitting on the phones all day gets very boring. The shifts are horrible, the office is open from 7AM to 10PM 7 days a week. As soon as your shift gets decent, you'll be offered a promotion in which will cause your shift to go back to being horrible, (Tuesday-Saturday 1-10PM). Forget about having a family. Everything is "low cost business model." So everything is cheap, they cut corners on everything. Seriously you will get in trouble if you start work 15 seconds late!! Being on the sales floor, you are pushed to sell, much of our pay is based on intentives, and if you don't make your incentives for the month, you'll most likely have trouble paying your bills. Don't count on making the incentives either, as ING makes they very difficult & tricky to earn.

    Advice to Management

    Relax on the "low cost business model" thing. The office should be open slightly longer than 8-5, but 7AM -10PM 7 days a week is RIDICULIS!!!


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