IPsoft Reviews | Glassdoor

IPsoft Reviews

Updated April 9, 2019
338 reviews

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3.1
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IPsoft President and CEO Chetan Dube
Chetan Dube
117 Ratings

Employee Reviews

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Pros
Cons
  • "Work life balance can be horrible" (in 43 reviews)

  • "No training will be provided to upgrade the knowledge on latest technologies" (in 20 reviews)

More Pros and Cons

  1. Helpful (1)

    "Driving Change in the Enterprise World"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Engagement Manager in New York, NY
    Current Employee - Senior Engagement Manager in New York, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at IPsoft full-time (More than 3 years)

    Pros

    On a daily basis, we are challenged. The people and staff are supportive, smart, and collaborative.

    Cons

    With any Customer Facing role, hours can be rough.

    Advice to Management

    Keep driving change and improving the collaborative spirit.


  2. Helpful (6)

    "Teaches you how to handle pressure like a champ, but overall not the best workplace"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Cognitive Implementation Engineer in New York, NY
    Current Employee - Cognitive Implementation Engineer in New York, NY
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at IPsoft full-time (More than a year)

    Pros

    The HQ office in the financial district of New York City is beautiful and ultra-modern; floor to ceiling windows facing the Statue of Liberty and the harbor. It has great amenities: high-quality catered breakfast and dinner, healthy snacks, on site barista. Monthly parties, with two big blow-out black tie parties in June and December. They also offer a good 401(k) plan with a great match.

    There are also some very smart people you can learn a lot by working with. The fast moving and rapidly changing environment, though stressful and overall not a good place to work, can teach you some useful workplace skills.

    Cons

    The sales team is king, and they'll say anything to close a deal. Which leaves engineers and project managers on the hook to deliver things that the technology can't create. People get shuffled around to whichever client's lagging the furthest behind their deadlines, meaning another client slows down, meaning more reassignments. There's also a "war room" situation where a client team camps out in a meeting room to grind out a project's milestones for a couple days-weeks, with people from upper management coming in every 20-30 minutes to breathe down their necks.

    The company is perpetually understaffed; they probably have about 3/4 as many people as they need. At the same time, every single hire needs to get the CEO's approval, even entry-level engineers. They go through periods of hiring a ton of new people, then letting most of them go (or they leave because of the stress from mismanagement and poor work/life balance); non-management roles are basically a revolving door. There's a huge dissonance between the chronic understaffing everywhere and the Google-type environment management is trying to sell.

    There's also two tiers of employees; those who the higher ups like and those who they don't. If you don't have friends in upper management, you're at risk of being laid off regardless of how productive you are. This is true at some degree in every company, to be fair, but it's more blatant at IPsoft than at any other company I've worked at.

    Many tools used are proprietary or basically unused outside IPsoft. Handling irate clients and the pressure cooker working environment is the most transferable skill you will learn in this company.

    Advice to Management

    Reward and promote the people who actually get stuff done.

    Hire enough people to make meeting deadlines the standard rather than the exception.

    Set up and follow some sort of process on scoping out contracts and staffing teams. As it is, sales would tell a potential client that the AI product is actually a flying car that cures cancer and male pattern baldness if they thought people would believe it.

  3. Helpful (11)

    "Would not recommend."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Applications Support Engineer in New York, NY
    Former Employee - Applications Support Engineer in New York, NY
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at IPsoft full-time (More than a year)

    Pros

    Great benefits.
    Opportunity to work and find someplace better while doing minimal work (depends on department).

    Cons

    - Oversells technology that doesn't work.

    - There is barely automation. Human intervention 95% of the time.

    - This company appears to have a working product as well as the competency to go with it. However, the CEO - Cheaten Dube is a "talker." He knows how to put on a show and I would not dismiss this reason as being among the many for how he has gotten the company to grow. I'd be very careful initiating contracts with IPsoft. I'd also recommend you to not work here as the benefits over time aren't worth it.

    Advice to Management

    Morality, empathy and ethics. Learn those.


  4. Helpful (16)

    "Solutions Engineer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Solutions Engineer in New York, NY
    Current Employee - Solutions Engineer in New York, NY
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at IPsoft full-time (More than 3 years)

    Pros

    Monthly parties are cool; open bar and cool themes

    Cons

    They underpay their employees, difficult to transition to different departments, upper management doesn't care about employees, no new clients coming in

    Advice to Management

    When many veteran/important employees leave and the current employees ask about stability, don't ignore their question and lie by saying the company is doing great


  5. Helpful (8)

    "This is my personal experience, I am not talking for anybody else"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Network Engineer in New York, NY
    Current Employee - Senior Network Engineer in New York, NY
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at IPsoft full-time (More than a year)

    Pros

    Free snack, stable schedule, HR is good

    Cons

    Not growing opportunity, is like a factory for employee, not motivation, not help for certification, if you late 5 minutes they will call you for that, nobody say nothing when you do good things for the company.

    Advice to Management

    Stop being a boss and be more like a team player for your team, motivate your team, talk to them about how to get better and that apply to you also.


  6. Helpful (13)

    "This place is one thing to the guests, another thing to the executives and something completely different to management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in New York, NY
    Former Employee - Anonymous Employee in New York, NY
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at IPsoft full-time (More than 5 years)

    Pros

    Great benefits
    Monthly open bar events and bi-yearly black-tie parties at fancy NY locations
    Work with cutting edge enterprise and AI tech
    Access to all kinds of software and learning opportunities- you won't ever be told about it, encouraged, or assisted in any way unless you are connected to the inner circle. And you WILL be discouraged for daring to try. But if you do, and you have it in you, it can be the launch of a great career.
    Visionary CEO who is driving major changes in the industry

    Cons

    All the bad reviews are true.

    There are different silos at IPsoft. Most of the operations teams are being slowly dismantled to be replaced by automation and "AI agents" and the engineers are obviously not happy about this, although to be fair the writing has been on the wall-literally- for years. Those who remain know how to milk the system and are hanging on to avoid having to get a job where they actually work, or are just waiting for a job offer somewhere else. Which leaves an incredibly toxic environment for any newcomers to join.

    The old timers from managed service days that made it into management, upper management and development roles use new employees to get their work done, are professionals at passing the buck and creating fake issues to resolve and get kudos from the CEO or a VP, while blaming the real issues they caused on suckers.

    There is no work ethic at this company, there is a drinking ethic. Which is either a good or bad thing.

    The CEO micromanages mundane details but ignores the gross incompetence of many top-level executives and engineers who simply don't care because they are in.

    Sales always get their way even if what they are saying makes no sense at all. Any errors are the fault of the support engineers that have to scramble to put together a minimum viable product. Yes, the support engineers. R&D is too busy being cool.

    You will never be told exactly what your job description or duties are and if you ask, you will be riddled with boring work that nobody else wants to do, or might not even be necessary. You aren't supposed to ask.

    Every year at least, there is a round of layoffs of Non Performing Assets, however after many years the true NPAs are still doing great and many hard workers who didn't get it were booted on a moment's notice.

    Advice to Management

    If you are serious about leading the industry give the old execs and long time employees some money and toys to play with and hire real professionals to run your company.


  7. Helpful (2)

    "Great Place with awesome and smart people"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Platform Engineer in Austin, TX
    Current Employee - Platform Engineer in Austin, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at IPsoft full-time (More than 3 years)

    Pros

    Company has wonderful benefits. You will be working with and learning from smart people.

    Cons

    Sometime you will have a lot of work, but it is still good to improve your technical skill.

    Advice to Management

    Management is good so far.

  8. Helpful (14)

    "Run by toxic children"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Network Engineer in Austin, TX
    Former Employee - Network Engineer in Austin, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at IPsoft full-time (More than 8 years)

    Pros

    Pay and bennies are ok

    Cons

    I have seen low level managers quit and take half of their team with them because the CEO refuses to hire enough humans to do the job properly. It will ruin his dream of automating all humans away so he just lets his employees and clients suffer while his automations fail. They are bleeding clients. Their partners are abandoning them at such a rate that they decided it would be better to give up on managed services than do a proper job. The only way to advance is to be willing to dedicate your life to the company. You are forced to work on vacations and the ticketing system dispatches calls to your cell phone (the company too cheap to provide cells and do not reimburse you) 24 hours a day. Your job responsibilities include lying to your customers constantly about how few people are on shift. Local managers are impotent and complain in meetings about higher level managers. Senior managers lie about advancement programs. Senior managers lie about training and laugh at you when you ask for it. I was once told I gan get training on youtube and then that same senior manager childishly said in a company wide chat "mic drop"... They have no problem selling support to clients but they have a problem training employees to support what the clients are paying for. The clients have caught on to this, hence the exodus. All of the power to change is at the top but there is no desire to do so. They are just reluctantly holding on to barely enough humans until their digital products can replace you.

    You seriously DO NOT want to work here.

    Advice to Management

    They don't take advice.


  9. Helpful (5)

    "You shouldn't go there if you have another option."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in New York, NY
    Current Employee - Anonymous Employee in New York, NY
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at IPsoft full-time (More than a year)

    Pros

    Friendly co-workers and office environment.

    Cons

    Poor management, salary less than overage in the job market.


  10. Helpful (6)

    "Windows Admin"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in New York, NY
    Former Employee - Anonymous Employee in New York, NY
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at IPsoft full-time (More than 3 years)

    Pros

    Co-workers are social and fun

    Cons

    Work environment is shifting more toward a (employees are gears in the machine) state.

    Advice to Management

    Company growth should be pushed back a bit and employee satisfaction should be placed to the forefront as many people leave due to being unhappy.