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Updated Mar 27, 2023
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Found 2,423 of over 3K reviews
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Top Review Highlights by Sentiment
- "The pay was good and the 3rd shift shift differential and working on Sundays made it great." (in 137 reviews)
Ratings by Demographics
This rating reflects the overall rating of IRS and is not affected by filters.
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- Current Employee, more than 1 year★★★★★
Tax examining technician
Mar 24, 2023 - Tax Examining Technician in Holtsville, NYRecommendCEO ApprovalBusiness OutlookPros
Great benefits. Great pay. Overtime always available.
Cons
Training is outdated. Training isn’t hands on.
Continue reading - Current Employee, more than 10 years★★★★★
Pros
Different opportunities available if you are unhappy with your job. Many jobs permit working from home. Donated sick leave if you run out of your own. It is a union job so managers cant just fire you or pick on you. Potential bonus available. Holidays, good vacation and sick time. Great pension if you put your funds into it as IRS will match some percentage of it (free money is always good) NOTE: my experience / job does not cover all positions/types of work
Cons
Tons of paperwork and administration work take time away from the actual job. A bit too much pressure on finishing tasks when IRS is short staffed and/or equipment is old. Lots of old equipment. Many jobs are one person jobs: it is 'yours' and no other person does your job when you are out sick/on vacation so work piles up. IRS tries to save money by finding and securing new vendors, software, etc. The time it takes to learn the new steps is too much as it happens too often. There was one piece of software I never learned - I had no time -- and it was recently replaced. Great, avoided wasting time that eats into my regular 'real' work with that one. New persons will miss out on interactions with older staff due to "work from home". I learned most of the job from interacting with coworkers and/or listening. It takes about 5 years to really learn the job, the software, the law, the rules, etc
Continue reading - Current Employee, more than 1 year★★★★★
Good and stable
Mar 19, 2023 - Contact Representative in Ogden, UTRecommendCEO ApprovalBusiness OutlookPros
Good stable job. There's a training or manual for everything, so great for beginners! It's government, red tape yes something to deal with or be aware of. But with the befits pto, sick and union its a pretty good place to work.
Cons
People soft skills are highly valued or will mostly determine if your manager goes easy or harder on you. Just try not to ruffle any feathers.
Continue reading - Former Employee, more than 1 year★★★★★
Pros
Tax law education and guidance
Cons
Slow moving job. Unable to advance quickly, based on tenure not performance.
- Current Employee, more than 1 year★★★★★
Work life balance
Mar 14, 2023 - Internal Revenue Agent in Philadelphia, PARecommendCEO ApprovalBusiness OutlookPros
Work/Life balance is the best reason to work for the Treasury. I’ve never had to work past my schedule (8-4:30), I work from home and only have to go to the office 2 days per pay period.
Cons
I hate having to record my time and I thought leaving public accounting I would get away from this, but you’re required to record all of your time working cases or doing admin work. And obviously there are no big bonuses or significant salary increases compared to public accounting and private industry.
- Current Employee, less than 1 year★★★★★
I really enjoy my Job
Mar 21, 2023 - Mail Clerk in Kansas City, MORecommendCEO ApprovalBusiness OutlookPros
Excellent Pay, and benefits, great coworkers.
Cons
Lots of down time right now before Tax time, a little to much standing.
Continue reading - Former Employee, more than 3 years★★★★★
Government work has changed
Mar 23, 2023 - Data Entry Clerk in Austin, TXRecommendCEO ApprovalBusiness OutlookPros
Direct managers tend to friendly
Cons
-in 2022 and 2023 16 hours of mandatory overtime was required for months with no communication about end dates. They made us call into their overtime hotline every two weeks on our own time to find out - Upper management is incredibly disconnected with the day to day work of the average employee. - Data entry is a dead end job. No opportunity to gain skills for internal promotion across departments.
- Current Employee★★★★★
ok for learning but not for hoping to move up unless you perform poorly
Mar 16, 2023 - Tax Examiner in Kansas City, MORecommendCEO ApprovalBusiness OutlookPros
learning the internal processes-many moving parts, so some different challenges than private sector. job security; retirement; many insurance provider options
Cons
unfortunately, managers tend to be people who are not knowledgeable of the tasks or even have management training, because the promotion structure. So, if you are a high performer, you will more than likely not have opportunity to move up, but rather employees who perform poorly and are bullies, quickly get promoted to lead/management roles and run off the good workers. Therefore, the low overall ratings and high turn-over rates. It's quite a disappointment.
- Current Employee, more than 5 years★★★★★
Great Organization
Mar 22, 2023 - Physical Security Specialist in Austin, TXRecommendCEO ApprovalBusiness OutlookPros
Great Organization, good WLB, stellar benefits
Cons
Not many cons, other than it can be bureaucratic like all government agencies
- Current Employee, less than 1 year★★★★★
Pros
Career Opportunities available once you get in the front door. Firsthand experience in how different departments run within the IRS Good Annual/Sick Time. Decent Pay.
Cons
Workload and Time Constraint for certain assisntments. Management and workload sometimes have unrealistic expectations. Systems used to get tasks done are cumbersome and slow progress.
Continue reading
IRS Reviews FAQs
IRS has an overall rating of 3.6 out of 5, based on over 2,636 reviews left anonymously by employees. 65% of employees would recommend working at IRS to a friend and 62% have a positive outlook for the business. This rating has been stable over the past 12 months.
65% of IRS employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated IRS 3.8 out of 5 for work life balance, 3.3 for culture and values and 3.8 for career opportunities.
According to reviews on Glassdoor, employees commonly mention the pros of working at IRS to be coworkers, career development, benefits and the cons to be culture, management.
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