IRS Reviews | Glassdoor

IRS Reviews

Updated June 26, 2017
123 reviews

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2.0
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John Koskinen
28 Ratings

123 Employee Reviews

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Pros
  • Job security and work/life balance (in 72 reviews)

  • Flexible schedule, good benefits if perm then good chances for a long career (in 74 reviews)

Cons
  • the seasonal can be unpredictable sometimes, and it can be hard to move to different departments (in 11 reviews)

  • Budget cuts, bureaucracy, inefficient (in 19 reviews)

More Pros and Cons

  1. "Revenue Officer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at IRS full-time

    Pros

    You couldn't get fired unless you murdered somebody...maybe!

    Cons

    Stuck in the "old ways". No room for innovation.

    Advice to Management

    It's government....they will never change.


  2. "Professional"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Phila, PA
    Current Employee - Customer Service Representative in Phila, PA
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I have been working at IRS full-time (More than 8 years)

    Pros

    Steady income and usually good benefits.

    Cons

    Mico-management constantly for most positions.

    Advice to Management

    Allow all employees more job opportunities.

  3. "Telephone TECHNICAL SUPPORT"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Union helps and support members by keeping management in check and honest. The 3 months of initial training was great with all training done at work.

    Cons

    This was a full time seasonal position meaning you work the tax season February to June. Wit little chance of call back until next tax season.

    Advice to Management

    You refer to us as technical resources ( Sound Great but....) but don't listen to what is being said for improvement. Other employee look at us a s 90 day wonders.


  4. "Tax Examiner"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook

    I worked at IRS full-time

    Pros

    Consistent reliable, great benefits, great tools for continued education for career advancement.

    Cons

    Unqualified supervisors, mass production of documents with short time frames.

    Advice to Management

    Promote qualified employees with management skills, and experience managing employees.


  5. "Archaic"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Contact Service Representative in Covington, KY
    Former Employee - Contact Service Representative in Covington, KY
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at IRS full-time (More than 3 years)

    Pros

    Great benefits , hours and very relaxed dress code!

    Cons

    Seasonal and "clickish" as in high school.

    Advice to Management

    Quit showing favortism and better training needs to be implemented ~ so much testing is ridiculous!


  6. Helpful (4)

    "You will be graded/measured on everything."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Accounting Clerk in Austin, TX
    Current Employee - Accounting Clerk in Austin, TX
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at IRS full-time (Less than a year)

    Pros

    Government job with federal benefits. No dress code so wear whatever you want, trust me weird people here. Someboday was wearing a full Panada pajama like outfit. LOL.

    Cons

    Poor management, no room to move up. Pay is low for what is expected. Be ready to be graded and measured on everything you do, when you make a mistake its like the world ends. They dont care if you.call off constantly, there is no punishment. Facilities are still in the 80's, old ventilation that causes people to cough and sneeze all the time.

    Advice to Management

    Get solid management that can actually Lead people. Do not pay an employee a slightly higher wage and make them manager for 1 yr at a time and then switch.


  7. Helpful (2)

    "Not a great place to work for any career advancement"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook

    I worked at IRS full-time (More than 5 years)

    Pros

    Great health benefits if you chose the right plan for yourself or family. No help at all though when selecting your benefits whether insurance or retirement.

    Cons

    Advance people with less education than you because of a various list of reasons mainly personal preference or families knowing each other. The HR and union departments are really a joke with unqualified people just holding down/filling a position for employment quotas that won't try and help fix anything.

    Advice to Management

    Actually take care of the people that do their jobs and exceed standards instead of advancing people for your own agenda or helping out your friends/family. It is ridiculous the amount of nepotism that happens on site and is never addressed by the HR department.

  8. Helpful (1)

    "Working for them"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at IRS full-time

    Pros

    I have just started and it has been okay.

    Cons

    None that I know of at this time


  9. "IRS review"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at IRS full-time (More than 5 years)

    Pros

    Great opportunity to learn in a sink or swim environment. You get out of this job what you put into it. Must be proactive to seek out development opportunities.

    Cons

    Management is the biggest challenge you will face. Promotions are based on length of time in the office and managers start managing with potentially no management experience.

    Advice to Management

    Middle management at this organization is a waste of resources.


  10. "Revenue Agent"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Internal Revenue Agent
    Former Employee - Internal Revenue Agent
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at IRS full-time

    Pros

    Flexibility to work from home.

    Cons

    Management is downsizing employees through attrition, and workload is increasing per agent. Operational Level management depending on location can be very good or very poor. A lot of management lacks the skill set to be management, no clear direction. There is no funding in the budget for opportunities, as there are few and far in between. Do not expect promotions if you get in for a long time.

    Advice to Management

    Management should focus on leadership skills, and awarding employees based on merit.


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