IRS Reviews | Glassdoor

IRS Reviews

Updated September 20, 2017
912 reviews

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3.3
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John Koskinen
224 Ratings

912 Employee Reviews

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Pros
  • Good work/life balance, great benefits (in 72 reviews)

  • Flexible schedule, good benefits if perm then good chances for a long career (in 75 reviews)

Cons
  • the seasonal can be unpredictable sometimes, and it can be hard to move to different departments (in 11 reviews)

  • Budget cuts, bureaucracy, inefficient (in 19 reviews)

More Pros and Cons

  1. "Tax Preparer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at IRS part-time

    Pros

    Good training and lovely environment

    Cons

    As a VITA program volunteer, I enjoy working as a tax preparer.


  2. "Avoid the IRS!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Auditor in Boston, MA
    Current Employee - Auditor in Boston, MA
    Doesn't Recommend

    I have been working at IRS full-time (More than 10 years)

    Pros

    There really are no pros other than job stability.

    Cons

    Management is horrible.

    Advice to Management

    Realize that some of your managers, including upper management, are ignorant, hateful, and bigoted.

  3. "Excellent Place to Work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Tax Compliance Officer in Los Angeles, CA
    Former Employee - Tax Compliance Officer in Los Angeles, CA

    I worked at IRS (More than 10 years)

    Pros

    Great pay and benefits. Flexible full time work schedules.

    Cons

    Political. If congress has issues, then your job can be in jepordy.


  4. "Secretary-Management Assistant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Houston, TX
    Current Employee - Anonymous Employee in Houston, TX
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at IRS full-time (More than 8 years)

    Pros

    Telework options.
    Great health benefits.
    Opportunities to travel.

    Cons

    Management is inconsistent.
    Too much micro-managing.

    Advice to Management

    Train management with realistic and up-to-date tools.
    Stop micro managing.
    Allow those with experience to move into promotions instead of basing it on seniority.


  5. "Volunteer Program"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at IRS part-time

    Pros

    Master Federal and NY state Tax law.

    Cons

    Some of the reviewers are not familiar with the online system.


  6. "Government job, lots of nuts to crack"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior IT Specialist in Lanham, MD
    Current Employee - Senior IT Specialist in Lanham, MD
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at IRS full-time (More than 8 years)

    Pros

    Great salary, nice teleworking Arrangements, potential to learn and earn as you go. New technology being developed and deployed potential to change the future

    Cons

    Hard to get traction unless you really get out and pound the pavement. Lots of entrenched silos in the organization that are hard to break down or penetrate. If you're not part of the Inner Circle you're probably not going to get Advanced into upper and Senior Management

    Advice to Management

    Find a way to listen to the little people out there that have the great ideas. You've got to learn to promote people and keep them moving to keep them motivated


  7. Helpful (1)

    "Great place to grow"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Clerk in Austin, TX
    Current Employee - Clerk in Austin, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at IRS full-time (Less than a year)

    Pros

    You can grow here and make supervisor a lot of excellent training

    Cons

    It's seasonal so you furlough for a few months out of the year but you get unemployment

  8. "Customer Service Rep"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at IRS full-time

    Pros

    Lots of training and customer service experience. A lot of options for advancement.

    Cons

    Lots of oversight and micromanagement. Tense relationship between managers and workers.


  9. "Customer Service Representative=Stress"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Phila, PA
    Current Employee - Customer Service Representative in Phila, PA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at IRS full-time (More than 10 years)

    Pros

    Benefits were greats. Great pay. Alternative Work Schedule was offered. You could either work a 4 day 10 hour shift or have one day off every two weeks working a 9 hour shift.

    Cons

    If you like stress, this job is for you. Worked at the IRS for 20+ years. I stayed as long as I could because of the money/benefits, but couldn't do it any longer. The job is very stressful. Between angry taxpayers and micro management it took it's toll. Your on the phone for at least 6 hours a night during the busy season. You deal with all kinds of scenario's from Identity Theft to lost refunds, audits etc. If you have a good manager and most importantly a good lead you can survive, but it's a hard job never the less. You're dealing with people and their problems. Only a half an hour for lunch.

    Advice to Management

    Treat people like human beings not robots.


  10. "ERS Technician-NIGHT SHIFT-New Hire"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - ERS Technician in Kansas City, MO
    Former Employee - ERS Technician in Kansas City, MO
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at IRS full-time

    Pros

    People on Nights are laid back in demeanor, making conversation and requesting assistance easy. Folks also frequently listened to their phones while working.

    Depending on specific start times, you can avoid rush hour traffic.
    SECURED, covered parking garage.
    Decent cafeteria, though I never used due to prices.

    Standards are usually achievable, and if not, you need only show improvement before the end of 3 consecutive review periods (every pay period-2 weeks).

    Offered opportunity to work in alternate departments/units occasionally. Also occurs when the unit you're working in is closing down for the season.

    Cons

    It is late night; you will be working until 12 am or later.

    Standards can become extreme, especially for newer employees.

    Release/Recall numbers (same number, two uses) are somewhat more heavily influenced by years of service than actual performance. This puts newer hires at a distinct disadvantage regarding when they are "released" from duty.

    Release/Recall numbers also influence who can even be offered an opportunity to work in another department. You have to hope that some more senior persons elect to leave the season at earliest opportunity.

    Dusty environment; would advise bring some alcohol wipes or some other cleaner for your desk, as it is likely shared with a Day Shift employee.

    Advice to Management

    Continue to keep unit managers who are laid back, approachable, or at least consistent on behavior. Makes it easier for new hires to ask for help, and reduces time wasted when you're outside your depth of knowledge.

    Work with the city to expand the intersection at 25th and Broadway. It is too small for the traffic volume during peak times.


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