IRS Reviews | Glassdoor

IRS Reviews

Updated April 23, 2017
842 reviews

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Full-time Part-time

842 Employee Reviews

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Pros
  • Job security and work/life balance (in 70 reviews)

  • Flexible schedule, good benefits if perm then good chances for a long career (in 72 reviews)

Cons
  • the seasonal can be unpredictable sometimes, and it can be hard to move to different departments (in 11 reviews)

  • The budget cuts and the hiring freeze is burning out the people working (in 20 reviews)

More Pros and Cons

  1. "I R S"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Tax Examiner in Pittsburgh, PA
    Former Employee - Tax Examiner in Pittsburgh, PA
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at IRS full-time (More than 5 years)

    Pros

    Generally, it's a work environment where even your superiors treat you with respect.

    Cons

    Don't expect to innovate much, it's a very slow place in changing things even for the better.

    Advice to Management

    You ask your middle management to review the employee suggestions. It is your middle management who refuses to be efficient, that's why the employee suggestions come to you through those channels. Ask a 3rd party, it's not some quantum physics.


  2. Helpful (1)

    "Contact Specialist"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Austin, TX
    Former Employee - Anonymous Employee in Austin, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at IRS full-time (More than a year)

    Pros

    The benefits are good, schedule, holidays, no dress code

    Cons

    Call center environmento and very repetitive


  3. "Seasonal Data Entry Clerk"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Clerical Specialist in Atlanta, GA
    Former Employee - Clerical Specialist in Atlanta, GA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at IRS full-time (More than 10 years)

    Pros

    Provided training or instruction to other employees when necessary.

    Cons

    Lack in amending or rejecting reviewed work not meeting established standards.

    Advice to Management

    Need to identify, analyze, and develop recommendations for correction of problems which impact the efficiency of the work.


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  5. "Work Environment"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Current Employee - 1040x Agent in Austin, TX
    Current Employee - 1040x Agent in Austin, TX

    I have been working at IRS (Less than a year)

    Pros

    Nice people and trainers, good working environment.

    Cons

    Training was long but seemed insufficient for tasks asked


  6. "Data Entry Clerk"

    Star Star Star Star Star
    • Work/Life Balance
    • Comp & Benefits
    Former Employee - Data Entry Clerk in Ogden, UT
    Former Employee - Data Entry Clerk in Ogden, UT

    Pros

    Working independently, listening to music okay after you show you have a handle on your job and are accurate

    Cons

    Sterile atmosphere, monotonous work, long time sitting

    Advice to Management

    Make sure to let employees know when they're doing a good job.


  7. Helpful (1)

    "Contact Rep"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Contact Representative in Kansas City, MO
    Current Employee - Contact Representative in Kansas City, MO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at IRS full-time (More than 5 years)

    Pros

    Good benefits that start immediately, decent pay. Monday- Friday is a plus, parking is good. Training length was good.....

    Cons

    Job listing said permanent, was informed after the fact that it was seasonal. Of course you hear the more that retire, the more permanent positions that will open. Unfortunately a hiring freeze put a stop to that. Managers that are more concerned with popularity. Lying is second nature.

    Advice to Management

    Having 12 weeks of training should be plenty, if you focus on what's job related. I don't know how many times we heard "don't worry about this lesson, you won't be doing it anyway". More hands on would be helpful. Anybody from trainers to management should be way more professional. It's like a constant race to see who can be the most rude. Communication would be great as well


  8. "It's a good start"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Atlanta, GA
    Former Employee - Anonymous Employee in Atlanta, GA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at IRS full-time (More than 3 years)

    Pros

    Great Benefits and pay, especially for someone fresh out of high school or the military and has not discovered what career path they'd like to pursue.

    Cons

    Depending on what position you get and what facility, it can be stressful or mundane.
    Some people can be very toxic and make you not want to be there or not interact with them.


  9. Helpful (2)

    "Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager in New York, NY
    Current Employee - Manager in New York, NY
    Negative Outlook
    Approves of CEO

    I have been working at IRS full-time (More than 5 years)

    Pros

    Great work/life balance. Great training. Flexible work schedules. Low stress.
    The IRS is a great job if you stay in a union position.

    Cons

    If I had more information about being a manager with the IRS, I would have chosen a different path. The raises for managers are based on ratings. Managers are not in the union, so we can't dispute a rating. If your rating is low, so is your raise. We also don't get cost-of-living raises like the employees. I find that very unfair. The agency is a dinosaur and pays well below the market for a tax professional. A less-experienced person may not have experienced a pay cut, but an experienced person is likely to have suffered a drastic pay cut.
    As a manager, I am currently boxed in to my position and it's very difficult to transition to something else. It's almost a dead-end job.
    I am bored most of the time which is probably a good speed for most of the employees here. Sometimes the work is exciting, so I'm not miserable, but I'm also not motivated to come to work in the morning.
    My outside knowledge of taxation is not valued.

    Advice to Management

    Senior management is not effective nor accountable for their actions.
    Start valuing outside experience.


  10. Helpful (1)

    "Lead Customer Service"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - International Lead Customer Service Representative in Bromley, KY
    Former Employee - International Lead Customer Service Representative in Bromley, KY
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at IRS full-time (More than 10 years)

    Pros

    The pay is good and the benefits are excellent. They have probably the best insurance options any where and you can earn leave every two weeks.

    Cons

    Politics. Most of our instructions come from Congress from people who have never worked in that position. Makes it difficult sometimes to enforce.

    Advice to Management

    Listen more to what your employees have to offer.


  11. Helpful (3)

    "IRS Experience"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Washington, DC
    Former Employee - Anonymous Employee in Washington, DC
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    I can honestly say this was the best agency I've been employed by this far. I spent over 3 in a half years at the IRS beginning as a Clerk. I learned more than enough during that time to be promoted outside the agency. My last manager was awesome; allowed flexibility with telework options and cares about his employees unlike most.

    Cons

    I decided to leave because their was no potential for promotion during that time. There should be more funding for training to allow for career growth and salaries are far less than those in private sector.

    Advice to Management

    Be more concerned with employee's Career Learning/Development; Favortism towards friends to gain promotions than those who deserved promotions


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