IRS Reviews | Glassdoor

IRS Reviews

Updated July 19, 2017
884 reviews

Filter

Filter

Full-timePart-time

884 Employee Reviews

Sort: PopularRatingDate

Pros
  • Job security and work/life balance (in 72 reviews)

  • Flexible schedule, good benefits if perm then good chances for a long career (in 74 reviews)

Cons
  • the seasonal can be unpredictable sometimes, and it can be hard to move to different departments (in 11 reviews)

  • The budget cuts and the hiring freeze is burning out the people working (in 19 reviews)

More Pros and Cons

  1. "CSR"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Contact Representative in Holtsville, NY
    Current Employee - Contact Representative in Holtsville, NY
    Recommends
    Neutral Outlook
    Disapproves of CEO

    I have been working at IRS full-time (More than 5 years)

    Pros

    helping people with their problems
    challenging work
    days go quick

    Cons

    not flexible with offering time off
    tied to the phone

    Advice to Management

    Don't micromanage every little thing


  2. Helpful (1)

    "Accounts Management CSR"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Care Representative in Houston, TX
    Former Employee - Customer Care Representative in Houston, TX
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at IRS full-time (More than 10 years)

    Pros

    Great benefits and opportunity to help taxpayers

    Cons

    Laid off to release funds for war in Iraq after 18+ years of devoted service.

    Advice to Management

    None. It's different level of government at fault. False hope of job security.

  3. Helpful (3)

    "You will be graded/measured on everything."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Accounting Clerk in Austin, TX
    Current Employee - Accounting Clerk in Austin, TX
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at IRS full-time (Less than a year)

    Pros

    Government job with federal benefits. No dress code so wear whatever you want, trust me weird people here. Someboday was wearing a full Panada pajama like outfit. LOL.

    Cons

    Poor management, no room to move up. Pay is low for what is expected. Be ready to be graded and measured on everything you do, when you make a mistake its like the world ends. They dont care if you.call off constantly, there is no punishment. Facilities are still in the 80's, old ventilation that causes people to cough and sneeze all the time.

    Advice to Management

    Get solid management that can actually Lead people. Do not pay an employee a slightly higher wage and make them manager for 1 yr at a time and then switch.


  4. Helpful (3)

    "15yrs"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Tax Examining Technician in Cincinnati, OH
    Current Employee - Tax Examining Technician in Cincinnati, OH
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at IRS full-time (More than 10 years)

    Pros

    Loved my 15yrs+ of dedicated service. Good salary. Great benefits.

    Cons

    Ever changing environment. No longer a reliable career. After dedicating 15yrs, closing the doors on 2000+ employees with a hiring freeze in place. Very grim future.

    Advice to Management

    Some great, some not so great. Their hands are limited to government rules and regulations.


  5. Helpful (4)

    "Hired with diversity in mind and encouragement throughout training"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Nashville, TN
    Former Employee - Customer Service Representative in Nashville, TN
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at IRS full-time (Less than a year)

    Pros

    I thought the training was thorough and have a much better perception of the IRS after learning all that is involved. Pay was decent, health insurance and other benefits , truly enjoyed collaboration among co-workers, work environment was pleasant with a lot of natural light, work station was accommodating for long hours with screen size, adjustable desk etc.

    Cons

    You can't fathom what it will be like on the phones answering calls from tax payers until it happens. It's definitely not for everyone. Difficult to know if a new call drops in as it is a click not an audible beep;have to be listening carefully and watch screen to be well aware

    Advice to Management

    It is obvious who works hard and who doesn't care about their subordinates. There needs to be a check and balance system in place to identify those who are lazy and those who go above and beyond for new employees unfamiliar with the agency


  6. Helpful (1)

    "Executive Director"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Executive in Washington, DC
    Former Employee - Executive in Washington, DC
    Recommends
    Approves of CEO

    I worked at IRS full-time (More than 10 years)

    Pros

    Never boring, can have a national impact.

    Cons

    High stress, bureaucracy, slow to change.

    Advice to Management

    Work as hard as you expect your employees to work.


  7. Helpful (2)

    "e-help Desk Customer Service"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - E-help Desk Customer Service in Andover, MA
    Current Employee - E-help Desk Customer Service in Andover, MA
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at IRS full-time (More than 10 years)

    Pros

    benefits including health insurance - paid vacation and sick time - helping tax professionals, organizations and business with online products and services and maintain tax compliance - work appeals - provide email support for international customers

    Cons

    Internal Revenue Manual contradicts itself - rampant micromanagement - factory/production mentality

    Advice to Management

    Be a leader, not a micromanager to bring out the best in your employees

  8. Helpful (1)

    "Accounts Management -Customer Service Contact (CSR)"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Memphis, TN
    Former Employee - Anonymous Employee in Memphis, TN
    Doesn't Recommend

    I worked at IRS part-time (More than a year)

    Pros

    A job, if offered ==> 'RUN"

    Cons

    (MEMPHIS, TN) - No dress code, can not recommend new solutions (frowned upon), stuck in the "90", nothing "Confidential", 98% women gossiping, hard to remove under-performing employees, the Union is a joke (work hand-hand with mgmt (friends)), "Position is Underpaid", Management consists of unprofessional employees with no managerial skills (all about the paycheck) & upper management does not address any concerns. Upper Mgmt will promote anybody as a lower level mgr for the tax season. They recycle managers - (If they have removed a mgr for unacceptable behavior and need a manager they will promote that same manager back to that position, assign to another team and another shift), "Good old boy network", Favoritism . Unorganized training curriculum (outdated technology), old broken office chairs. They don't like you asking questions -"Because they don't know the answers & will get an attitude". I've read other sites comments, "The mentality and principles are the same" - Terrible, really really sad.

    Advice to Management

    (MEMPHIS, TN) -Poor management or no management or micro manage, not professional, no interpersonal skills, lack communication skills (tone, disrespectful), Management is not accountable when they don't to their job (untimely submission for employee raises), Management only showing up for a "good government pay - funny" or waiting to retire (doing nothing). - Advice to Management- No employee should have the same manager/lead each year (favoritism), Some people don't have the personality to be managers/leadership positions (Remove Them), hire some new mangers from the public sector, "CLEAN HOUSE", NEED DRUG TESTING!!!! Correction Advice to Congress "Need Drug Testing" at IRS sites.


  9. Helpful (1)

    "Good benefits"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - E-help Desk Customer Service in Andover, MA
    Current Employee - E-help Desk Customer Service in Andover, MA
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at IRS full-time (More than 10 years)

    Pros

    very good affordable health insurance - paid sick leave and vacation time - 401K match up to 5% - pension if you stay long enough

    Cons

    Internal Revenue Manual is poorly organized and contradicts itself - factory/production mentality - micromanagement - hard to remove under-performing employees - hiring freeze - raises are determined by congress

    Advice to Management

    Be A Leader, not a micromanager - Be a good role model - focus on the positive - treat employees with respect


  10. "Supervisor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Supervisor in Covington, KY
    Current Employee - Supervisor in Covington, KY
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at IRS full-time (More than 10 years)

    Pros

    Benefits and paid leave options.

    Cons

    I can't think of any.


Showing 884 of 947 reviews
Reset Filters