IRS Reviews | Glassdoor

IRS Reviews

Updated August 16, 2017
897 reviews

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897 Employee Reviews

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Pros
  • Job security and work/life balance (in 72 reviews)

  • Flexible schedule, good benefits if perm then good chances for a long career (in 74 reviews)

Cons
  • the seasonal can be unpredictable sometimes, and it can be hard to move to different departments (in 11 reviews)

  • Budget cuts, bureaucracy, inefficient (in 19 reviews)

More Pros and Cons

  1. "Data Transcriber (Flat top in Covington, KY)"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Data Transcriber in Covington, KY
    Former Employee - Data Transcriber in Covington, KY
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at IRS full-time (More than 10 years)

    Pros

    Got paid. 3% of the people are decent human beings. Could listen to audiobooks all night and believe me- you'll need to drown out the gossip and negativity.

    Cons

    Incompetent, unprofessional, abusive, manipulative, and bigoted management at all levels. The regular employees are worse because they're trying to "out bully" each other to gain favor. Facility is old, run down, and smells of mold. It floods and gets sewage back ups when it rains but they want us to pretend it doesn't. Lots vermin- insect and mammalian. People cough, get migraines, and break out all the time. I found fungus growing in the toilet paper dispenser when a roll fell out. Managers prefer to bully people rather than become better managers. Promotions are based on nepotism, cronyism, and race. The more uneducated and backwoods you are- the farther you go and faster. The organization itself is mismanaged and inadequate. This place should have shut down 10 years ago.

    Advice to Management

    Get an education and diversity training. Take management courses and learn how to keep things from escalating. Keep your home life at home. Don't project your insecurities onto employees who are more qualified and try to tear them down.


  2. Helpful (1)

    "Tax Compliance Officer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Tax Compliance Officer in Charlotte, NC
    Current Employee - Tax Compliance Officer in Charlotte, NC
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at IRS full-time (More than 3 years)

    Pros

    Depending on what grade you start in, the pay is decent, (GS 7 or 9 with the possibilty of competing for an 11) benefits, and security

    Cons

    Management and training has got to be the absolute worse. The TCO program is broken and everyone knows it. High turnover position...

    Advice to Management

    Nothing, you can't change a broken system. Stop putting incompetent people in management roles.

  3. "Secretary"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at IRS full-time (More than 8 years)

    Pros

    Large number of insurance options to choose from.

    Cons

    High out of pocket cost. No room for growth, low salary, hiring and pay freezes


  4. "CSR"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Contact Representative in Holtsville, NY
    Current Employee - Contact Representative in Holtsville, NY
    Recommends
    Neutral Outlook
    Disapproves of CEO

    I have been working at IRS full-time (More than 5 years)

    Pros

    helping people with their problems
    challenging work
    days go quick

    Cons

    not flexible with offering time off
    tied to the phone

    Advice to Management

    Don't micromanage every little thing


  5. "n/a"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at IRS full-time

    Pros

    A great place to work.

    Cons

    I do not have any cons.

    Advice to Management

    none


  6. "Csr"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at IRS full-time

    Pros

    If you like to be played for a fool , this job is for you.

    Cons

    Favoritism, must be a brown nose or good old girl participator. It will take over 3 yrs to go fulltime permanent.

    Advice to Management

    Do play the behind close doors race card.


  7. Helpful (1)

    "Accounts Management CSR"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Care Representative in Houston, TX
    Former Employee - Customer Care Representative in Houston, TX
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at IRS full-time (More than 10 years)

    Pros

    Great benefits and opportunity to help taxpayers

    Cons

    Laid off to release funds for war in Iraq after 18+ years of devoted service.

    Advice to Management

    None. It's different level of government at fault. False hope of job security.

  8. Helpful (4)

    "You will be graded/measured on everything."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Accounting Clerk in Austin, TX
    Current Employee - Accounting Clerk in Austin, TX
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at IRS full-time (Less than a year)

    Pros

    Government job with federal benefits. No dress code so wear whatever you want, trust me weird people here. Someboday was wearing a full Panada pajama like outfit. LOL.

    Cons

    Poor management, no room to move up. Pay is low for what is expected. Be ready to be graded and measured on everything you do, when you make a mistake its like the world ends. They dont care if you.call off constantly, there is no punishment. Facilities are still in the 80's, old ventilation that causes people to cough and sneeze all the time.

    Advice to Management

    Get solid management that can actually Lead people. Do not pay an employee a slightly higher wage and make them manager for 1 yr at a time and then switch.


  9. Helpful (3)

    "15yrs"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Tax Examining Technician in Cincinnati, OH
    Current Employee - Tax Examining Technician in Cincinnati, OH
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at IRS full-time (More than 10 years)

    Pros

    Loved my 15yrs+ of dedicated service. Good salary. Great benefits.

    Cons

    Ever changing environment. No longer a reliable career. After dedicating 15yrs, closing the doors on 2000+ employees with a hiring freeze in place. Very grim future.

    Advice to Management

    Some great, some not so great. Their hands are limited to government rules and regulations.


  10. Helpful (4)

    "Hired with diversity in mind and encouragement throughout training"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Nashville, TN
    Former Employee - Customer Service Representative in Nashville, TN
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at IRS full-time (Less than a year)

    Pros

    I thought the training was thorough and have a much better perception of the IRS after learning all that is involved. Pay was decent, health insurance and other benefits , truly enjoyed collaboration among co-workers, work environment was pleasant with a lot of natural light, work station was accommodating for long hours with screen size, adjustable desk etc.

    Cons

    You can't fathom what it will be like on the phones answering calls from tax payers until it happens. It's definitely not for everyone. Difficult to know if a new call drops in as it is a click not an audible beep;have to be listening carefully and watch screen to be well aware

    Advice to Management

    It is obvious who works hard and who doesn't care about their subordinates. There needs to be a check and balance system in place to identify those who are lazy and those who go above and beyond for new employees unfamiliar with the agency


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