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ISG (MA)

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ISG (MA)

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ISG (MA) Reviews

Updated Jun 13, 2022

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Found 73 of over 76 reviews

2.9
47%
Recommend to a Friend
42%
Approve of CEO
ISG (MA) Chief Executive Officer Robert M. Reardon (no image)
Robert M. Reardon
28 Ratings

Top Review Highlights by Sentiment

Pros
  • "Family oriented, the entire company is run by the Reardon family and they're all very polite and good people to work for.(in 3 reviews)
Cons
  • "I went through 3 Managers in 3 years, the first, Jesse, was awesome, the next 2, not so much.(in 6 reviews)
  • "Extremely angry cruel staff and management.(in 5 reviews)
  • "The wear and tear of the vehicle don't even get covered for the low pay!!! Wages should be higher for the amount of wear and tear since they no longer cover driving time.(in 5 reviews)
  • "Pay rate is low in comparison to other companies and raises are often only given if the employee brings up the subject.(in 4 reviews)
  • "horrible case managers (rude, inconsiderate, not helpful, harass you)(in 4 reviews)
Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.
  1. 5.0
    Current Employee, more than 3 years

    Great Company

    Jan 20, 2022 - Investigator in Reading, PA
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Flexible when you need time off with issues. Great management. Really nice people in management. Been working for them for 4 years. Hopefully go another 4.

    Cons

    Pay could be better. Especially in these times.

    Continue reading
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  2. 2.0
    Former Employee, more than 10 years

    Garbage Company & Leadership

    Jun 8, 2022 - Anonymous Employee 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    The ONLY reason anyone ever stays with this company is for their co-workers. The PEOPLE are the best and only thing that kept me here so long. That and the availability of remote work and flexibility (which goes out the window with the work load expected).

    Cons

    Upper leadership/management is completely consumed with their own priorities and needs and do not feel the need to listen to any outside input, even that of their most experienced employees and managers. It is their way or the highway, to the detriment of their business, usually. They absolutely do not care one bit about any of their lowly employees if they are not in a "leadership" role or a sales role and the pay they offer is laughable at best, especially given the work they expect. No HR team to appropriately vet complaints and issues. You are expected to do everything for yourself including your time sheet and benefits.

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    3 people found this review helpful
  3. 1.0
    Current Employee, more than 5 years

    STAY AWAY from this company!

    Jun 13, 2022 - Investigator in New York, NY
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Good flow of work if you like to travel, weekly pay, and you can pretty much set your own schedule if you're part-time.

    Cons

    Where do I begin? Zero appreciation for the investigators who are the bread and butter for any investigative company. They play favoritism, certain managers will micromanage you, and the system they use for payroll is horrible. This company hires people with little to no experience, to include managers that have absolutely NO field experience at all, and they're responsible for managing seasoned investigators. Upper management is a complete joke. Watch out for "shadow Karen" too. She loves to use the boiler plate speech of "the shadows didn't move in your video for 4 hours" when she's trying to terminate you. She doesn't like people to stand up for themselves and is extremely unprofessional. Another "in charge" person with no field experience. Certain managers will completely change your report to state the opposite of what you observed during surveillance. Other managers will never answer their phone when you call with an update on your file. When asked about raises, was always told that they're not giving them out at the moment, but yet, have no problem with giving free hours to clients on the daily. Company has a very high turnover rate, and understandably so. Lowest paying company out there with the highest expectations. Remember, you get what you pay for. If you like drama, low wages, no appreciation, micromanaging, and having incompetent leadership/management, then this is the company for you! They definitely will not disappoint.

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    1 person found this review helpful
  4. 3.0
    Current Employee

    Customer Service

    Apr 14, 2022 - Client Service Representative 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    They let you work remote and it's a paycheck.

    Cons

    They need to work on their training process.

    Be the first to find this review helpful
  5. 5.0
    Current Employee

    SIU Investigator

    Jan 17, 2022 - SIU Investigator in Denver, CO
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Very good management support. No micromanaging.

    Cons

    Nothing to report that is negative

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  6. 1.0
    Former Employee, more than 1 year

    Chaos

    Jan 17, 2022 - Vice President, Account Director 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Great co-workers. Passionate, hardworking collaborators

    Cons

    Lack of leadership. No clear direction for the company

    1 person found this review helpful
  7. 2.0
    Former Employee, less than 1 year

    Not a tenure company

    Dec 1, 2021 - Investigator in Danvers, MA
    Recommend
    CEO Approval
    Business Outlook

    Pros

    You get to work from home.

    Cons

    Horrible pay/ limited raises and no 401 contributions

    Continue reading
    1 person found this review helpful
  8. 4.0
    Current Employee, more than 1 year

    Great

    Oct 27, 2021 - Background Investigator 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Great first job out of college.

    Cons

    no raise opportunity or promotion

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  9. 4.0
    Current Employee, more than 5 years

    Great place to work, weekly pay

    Aug 9, 2021 - Field Investigator 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Long standing and well established company, no lay offs or lack of work.

    Cons

    None really to say at all.

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  10. 5.0
    Current Employee

    Private Investigator

    Jun 29, 2021 - Private Investigator in Warrenton, VA
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Competitive Pay Employee Appreciation No Experience Necessary

    Cons

    Multiple Managers to answer too. Paycom is difficult. Not enough work.

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Viewing 1 - 10 of 73 Reviews

ISG (MA) Reviews FAQs

ISG (MA) has an overall rating of 2.9 out of 5, based on over 76 reviews left anonymously by employees. 47% of employees would recommend working at ISG (MA) to a friend and 33% have a positive outlook for the business. This rating has improved by 4% over the last 12 months.

According to anonymously submitted Glassdoor reviews, ISG (MA) employees rate their compensation and benefits as 2.6 out of 5. Find out more about salaries and benefits at ISG (MA). This rating has improved by 2% over the last 12 months.

47% of ISG (MA) employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated ISG (MA) 3.2 out of 5 for work life balance, 2.6 for culture and values and 2.7 for career opportunities.

According to reviews on Glassdoor, employees commonly mention the pros of working at ISG (MA) to be coworkers, work life balance and the cons to be career development, senior leadership, benefits.

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