ISG Reviews | Glassdoor

ISG Reviews

Updated May 23, 2017
19 reviews

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Full-time Part-time

3.2
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Robert M. Reardon
6 Ratings

19 Employee Reviews

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  1. "Senior Recruiter"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Recruiter in Overland Park, KS
    Former Employee - Senior Recruiter in Overland Park, KS
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Great place to work to get some terrific experience

    Cons

    Hard to understand what mgmt is looking for at times


  2. "Poor Case Management"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    Former Employee - Investigator in Boston, MA
    Former Employee - Investigator in Boston, MA
    Doesn't Recommend

    Pros

    Good part time job which allows for freedom of being out of an office

    Cons

    I've worked as an investigator for 28 years so I kind of know what I'm doing. Unfortunately, the Case Managers are all in their early 20's and some don't have a clue. Their communication skills to the field workers are poor and try & blame others for their mistakes. I went through 3 Managers in 3 years, the first, Jesse, was awesome, the next 2, not so much. Training is lacking, help with their tech is non-existent & pay structure is backwards. Cases are paid on a flat rate, ex. 1 1/2 hour round trip, 45 minute statement, 20 minute to write report=$75.00. If your lucky to be able to do 2 or 3 cases a day, its not bad, however that rarely happens.

    Advice to Management

    Invest in training the Case Managers. Hire people that are older than 23 & have a clue. They are more concerned with being yelled at by management, then assisting the field investigators


  3. Helpful (4)

    "They have potential, but..."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Private Investigator in New York, NY
    Current Employee - Private Investigator in New York, NY
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at ISG (More than 3 years)

    Pros

    They are inundated with work during the summer. They always pay on time. They hire a lot of inexperienced investigators, so even a moderately talented investigator stands out. They are loyal, unfortunately often to the wrong people who seem to advise them poorly.

    Cons

    Gossip, manipulative and childish managers that hate to take advice (balance out by a couple of really good people, you just wish there were more like them). It's best to stay quiet and do your job. Performance is not rewarded, brown-nosing is. They enforce rules at the expense of common sense, meanwhile there are other more pressing issues that go ignored (issues that would be top priority at another firm).

    Advice to Management

    You need to fire people who don't perform even if you have to pay them unemployment. So what, their poor performance is costing you hundreds of times what you might pay for 6 months of unemployment benefits. Stop hiring inexperienced/ineffective people as case managers. They don't know what they're doing and they only manage to frustrate those of us that do, because we end up wondering why we're working for them instead of the other way around. Don't recycle bad employees. Demote them and make room for your super effective workers to move up in your organization. If a case manager is not good at his job, make him/her an investigator again. Then you will start to see performance. You management needs to develop leadership and people relationship skills. Your full timers are overworked, chase away your new hires because they are frustrated and this stunts your growth.


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  5. Helpful (5)

    "Investigator"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Investigator in New York, NY
    Former Employee - Investigator in New York, NY
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Pay and reimbursement was always on time. Annual review's were always on time and raised valid concerns and provided praise. The are annual reviews, so people complaining about one review a year maybe should step out into the real world, because that's what they area everywhere.... annual.

    Great place to start to see what type of environment you don't want to be in.

    The pay scale is what it is. They are on the low end for the industry, but not to the point where it's unacceptable. Make yourself stand out and they will pay you.... or at least they did when I worked for them.

    Cons

    This place went downhill, and fast. I've read the other reviews and the "Reardon favorite" comments are spot on. It 's a family owned and operated business and everyone who is/was in a management position was in said position because they were related to/dating/married to a Reardon family member. Management is essentially a bunch of kids or whomever is local that they can pay the least with minimal experience. They micro manage everything, much to the detriment or their own results.

    They hire people per diem for a reason, they can't keep a warm body for more than 30 days. Just see how often local ads go up for new investigators. They run through people like crazy, that says everything you need to know.

    Unless you live in the area or are a "Reardon favorite", forget about any type of upward mobility.


  6. Helpful (2)

    "Good experience - good for just graduated high school seniors and college students"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Danvers, MA
    Former Employee - Anonymous Employee in Danvers, MA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    401k program and pto are both reasonable

    Cons

    Starting pay is not based on experience or college degree (everyone starts off the same), treated poorly by upper management, lots of complaining throughout the office, girls are very catty and show lots of behavior seen in high school. The office favorites will choose if you are liked or not liked by upper management if they don't like you neither will the Reardons. If you like drama this is the perfect place for you, if you like to be talked down to it is the place to work ! Absolutely no room for growth unless you are a Reardon!

    Advice to Management

    Focus on the people who do well and pay better for the ones who work their butts off to keep you guys in business. So glad I got out of there when I did.


  7. Helpful (4)

    "Poor Management Speaks Volumes"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Research Specialist in Danvers, MA
    Former Employee - Research Specialist in Danvers, MA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at ISG full-time (More than a year)

    Pros

    (With regards to the Research department) Decent as a first job out of college- no prior experience is necessary. Good for putting a year of work experience on a resume. Overtime can be worked whenever desired (paid time and half).

    Cons

    (With regards to the Research department) Office environment is very catty and reminiscent of high school- employees gossip about each other behind backs and closed doors. Positive feedback on performance is very rarely given, only critiques on work done incorrectly. No opportunities to be promoted from within- company is family-owned and all experienced positions are held by family members only. Employees not related to family are treated unfairly (pay greatly varies despite similar job positions and experience levels). Money is often valued higher over employee well-being- managers refuse to hire enough individuals to meet demands (too expensive), resulting in several hours of "mandatory overtime", particularly around holidays like Thanksgiving and Christmas. Occasional, friendly office chat is prohibited.

    Advice to Management

    (With regards to the Research department) Train managers to actually manage their departments in a positive and improvement-wielding manner. The disparity in how "outsider" employees and family/friends of family employees are treated is debilitating and unfair.


  8. "very good outlook for job"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Financial Service Representative in Indianapolis, IN
    Current Employee - Financial Service Representative in Indianapolis, IN
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at ISG part-time (Less than a year)

    Pros

    flexiable hours and pay good

    Cons

    parttime only 5-10 hours a week


  9. "isg they are a good company to work for"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Siteforeman\foreman\supervisor in Heathrow, FL
    Former Employee - Siteforeman\foreman\supervisor in Heathrow, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at ISG full-time (Less than a year)

    Pros

    they look after all there staff

    Cons

    working with the wrong project\manager

    Advice to Management

    need to let there foreman progress in their company


  10. Helpful (1)

    "Commission sales"

    Star Star Star Star Star
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at ISG full-time

    Pros

    Offer good service to customers and treated employees will.

    Cons

    Located in in Pennsylvania it gets cold there


  11. Helpful (1)

    "Worst Company I Have Every Worked For!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Case Manager
    Former Employee - Case Manager
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at ISG full-time (More than a year)

    Pros

    Reasonable Salary and a few of my co-workers are dedicated and hard-working.

    Cons

    Male-dominated company that does not appear to respect women in my opinion and experience. Inappropriate sexual comments, behaviors, and unacceptable work performance is tolerated; there's no organized training/training guidelines for new employees, overall disorganized company, zero communication within company, my 90 day review never happened, my annual review did not happen until after I was there 16 months, unethical behaviors are tolerated and appear to be encouraged in order to meet company goals; no formal training of employees; extremely high turnover in all departments; employee feedback is not welcomed, panic hiring is done often, very negative morale. Hostile work environment in general.

    Advice to Management

    It honestly does not matter what advice is given as it is never taken into consideration.


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