ISI Telemanagement Solutions Reviews | Glassdoor

ISI Telemanagement Solutions Reviews

9 reviews

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3.1
Star Star Star Star Star
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Asim Aleem
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  1. Helpful (1)

    "Very exciting time for ISI Telemagement Solutions"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Schaumburg, IL
    Former Employee - Anonymous Employee in Schaumburg, IL
    Recommends
    Positive Outlook
    Disapproves of CEO

    I worked at ISI Telemanagement Solutions full-time (More than a year)

    Pros

    It's a great, small business feel, with a great value on the customers served. The biggest improvement is the recent acquisition of the company, and with that new ownership group, comes a young and talented CEO, Asim Aleem. Great improvements ahead.

    Cons

    Replaced archaic leadership with new CEO and new ownership group. This will address a lot of the issues previous employees have already noted.

    Advice to Management

    Trust the new CEO and move forward!

    ISI Telemanagement Solutions Response

    Feb 4, 2017 – CEO

    Thank you for the kind words. We are working on building a great company and I wish you the best in your career. All the best -Asim


  2. Helpful (2)

    "Possibly A Bright Future Ahead with New Majority Owners"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Executive Level in Schaumburg, IL
    Former Employee - Executive Level in Schaumburg, IL
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    A New CEO and President much younger than past one with more diverse experience. Solid Company with experienced staff to continue to work the business at hand. New time for change if ownership is going to move business forward. Out with the old archaic CEO who ran the company as a tyrant he was. Great residual revenue base to keep $$$ flowing in.

    Cons

    More management change is needed. Too many DIrectors and VP's of company are home grown and of these many achieved positions thru backstabbing and small company politics. Often no one else remotely qualified so instead of bringing in higher paid experienced management team they promoted staff to executive positions where unfortunately they have neither the management, vision or people skills to succeed in key areas especially Customer Service and R&D. They unfortunately kept prior CEO's son who is a lawyer by profession. Ok lawyer but not a person who easily leads or motivates. In the time I reported to him he had no clue as to what I did on a daily basis. Past sales performance typically under budget. Too many years operating at net loss stagnated many salaries. To much Internet surfing by staff including Managers.

    Advice to Management

    Make more changes in the top 4 corners of the office. New blood is needed with a few exceptions which you will easily see as you first couple of senior staff meetings occur. There are some real good and also some very weak Directors and VP's there. Look at how they were promoted and go from there. Years in the trenches does not make a solid VP or Director. I sat in too many meetings with 90% of these folks and know the strengths and weaknesses of many. Now that old CEO is gone my ax is dull. Would love to see ISI actually make some money. Did you know that most development started by other companies? Agile management buzz is not the solution. Creative forward vision is.
    Use you own products to manage internet and increase phone productivity. Improve support training. Re-Align sales team.

    ISI Telemanagement Solutions Response

    Feb 4, 2017 – CEO

    Thank you for the feedback! I can assure you that we have addressed some of the observations in your post and are cultivating a culture of attracting, retaining and promoting individuals based on ... More


  3. Helpful (1)

    "Sales Director"

    Star Star Star Star Star
    Former Employee - Enterprise Sales Director in Naperville, IL
    Former Employee - Enterprise Sales Director in Naperville, IL
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at ISI Telemanagement Solutions (More than a year)

    Pros

    Good Products, good culture, good staff,

    Cons

    President is to old to run a tech company and has no direction

    ISI Telemanagement Solutions Response

    Feb 4, 2017 – CEO

    Thank you for your feedback. I took over the company in September 2016 so I don't believe we overlapped. I look forward to moving the company forward in the right direction. All the best - Asim


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  5. Helpful (1)

    "Sales Consultant"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Consultant in Saint Louis, MO
    Former Employee - Sales Consultant in Saint Louis, MO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Great company ,flexible hours. The atmosphere is business professional.

    Cons

    For me I didn't care for the Upper management .

    ISI Telemanagement Solutions Response

    Feb 4, 2017 – CEO

    Thank you for the feedback. I bought the company in September 2016 so I don't believe we overlapped. I am sorry to hear you had a bad experience with Upper management when you were at ISI. I can ... More


  6. Helpful (1)

    "n/a"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Schaumburg, IL
    Former Employee - Anonymous Employee in Schaumburg, IL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    PTO is generous and rightfully so. If you're the type of person that has a strong work ethic and is willing to pick up the slack of your co-workers that do nothing more than spend their time on the internet... this is the place for you!

    Cons

    People that are promoted to managerial positions(based on tenure and not experience) that have no previous managerial experience. Many complaints against these so called managers that go ignored.

    Advice to Management

    Re-install internet tracking. The time spent by employees surfing the internet is sickening. Give raises based on performance and not on tenure will give you true perspective on your profits.

    ISI Telemanagement Solutions Response

    Feb 4, 2017 – CEO

    Thank you for the feedback and I am sorry to hear about some of your observations while you were at ISI. I took over the company in September 2016 and can assure you that we are evolving the culture ... More


  7. Helpful (1)

    "Great"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Schaumburg, IL
    Current Employee - Anonymous Employee in Schaumburg, IL

    Pros

    Fast paced company, nice people, work from home

    Cons

    compensation and benefits, promotion and career advancement


  8. Helpful (1)

    "Overall satisfaction"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Contractor - Anonymous Contractor
    Current Contractor - Anonymous Contractor
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at ISI Telemanagement Solutions as a contractor

    Pros

    Good company to work and better opportunities.

    Cons

    None that I can think off.


  9. Helpful (3)

    "Run and Don't Look Back"

    Star Star Star Star Star
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at ISI Telemanagement Solutions (More than a year)

    Pros

    Good people that care about what they do.

    Cons

    A software company that is managed by an accountant and a lawyer.with no software industry experience. Ownership is in the dark ages.

    Advice to Management

    Retire or sell the company.

    ISI Telemanagement Solutions Response

    Feb 4, 2017 – CEO

    Thank you for your feedback. It appears as though your advice to management held true as I was the recent beneficiary of the former owner's retirement and sale of ISI! Since purchasing the company I ... More


  10. Helpful (1)

    "Small Private Co. with family owned Management"

    Star Star Star Star Star
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at ISI Telemanagement Solutions (More than a year)

    Pros

    If you like to working for smaller companies with less managers than this Co. can offer you that.

    Cons

    Stingy vacation accrual policy...takes 5 years to earn 3 weeks of vacations and then stay at it for however long you work..

    Advice to Management

    a little more flexibility goes a long way

    ISI Telemanagement Solutions Response

    Feb 4, 2017 – CEO

    Thank you for the feedback! I realize that it has been some time since you posted this review but if you are still an employee of ISI, you are aware that I updated the PTO policy to be more generous ... More