ISS Reviews | Glassdoor

ISS Reviews

Updated Jun 14, 2019

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Found 608 reviews

3.1
StarStarStarStarStar
Rating TrendsRating Trends
53%
Recommend to a Friend
84%
Approve of CEO
ISS CEO Jeff Gravenhorst
Jeff Gravenhorst
38 Ratings
  1. "Cleaner"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Cleaning in Kansas City, MO
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at ISS full-time for more than 3 years

    Pros

    Work on my own at a pace that is comfortable

    Cons

    No communication or help from management

    Advice to Management

    Interact with employees

    ISS2018-06-25
  2. "Cleaning"

    StarStarStarStarStar
      Former Employee - Cleaning in Phoenix, AZ

      I worked at ISS full-time for more than 10 years

      Pros

      Co workers are very friendly

      Cons

      Wages not enough for what i was doing

      ISS2018-06-05
    • "In San Antonio"

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      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Former Employee - Anonymous Employee 
      Doesn't Recommend
      Positive Outlook

      I worked at ISS full-time

      Pros

      Senior managers that are assigned from their Denmark HQ are very engaged and responsive, work with high efficiency.

      Cons

      Disappointing support from the administration teams. They will ignore your request for help until the issue goes away by itself. There is a huge difference between the aggressive and competent senior managers and the slowness and irresponsible supporting team.

      ISS2018-06-06
    • "Basic Customer Service"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Former Employee - Anonymous Employee 
      Doesn't Recommend
      Negative Outlook
      No opinion of CEO

      I worked at ISS full-time for less than a year

      Pros

      Job is really easy lots of over time available. Monday-Friday. No weekends or Holidays. Great starting pay for such an easy job.

      Cons

      Bosses pick favorites which allow certain employees to get away with putting work on closers. No structure or real coaching. You had to hear down the line management talking about you instead a face to face conversation.

      Advice to Management

      Nothing really mark looks like a five year old and will act like one to give you an incentive to quit.

      ISS2018-06-21
    • "Challenging"

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      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - Office Manager 
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at ISS full-time for more than 3 years

      Pros

      Fasst paced, support from co-workers and managaemrnt, your voice is heard when you have suggestions for improvement. There's opportunity for growth and they promote from within.

      Cons

      Benefits could be better and there needs to be better communication from corporate down to the site when changes are made to policies and procedures. While there is plenty of growth opportunity, there is no one training you to take the next step in your career.

      Advice to Management

      Site level management needs to do better with empowering their employees to grow beyond the account with ISS and show their employees the opportunities that are available. They need to have career path training and really take into consideration what people are saying on their annual reviews.

      ISS2018-02-16

      ISS Response

      March 2, 2018VP Talent, Learning & Development

      Thanks for your review and feedback! I could agree more with your suggestion about being able to grow and move within ISS. We are continuing to work on some leadership training that addresses how leaders can empower and grow the folks on their teams. This is good for you and great ...

      Show More
    • "Office service generalist"

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      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - Anonymous Employee 
      Recommends

      I have been working at ISS full-time

      Pros

      Room for advancement in the company

      Cons

      I don't really have anything negative to say

      ISS2018-01-25

      ISS Response

      January 29, 2018VP Talent, Learning & Development

      Thanks for your review! I'm glad to hear you're having a positive experience working for ISS! Please keep looking for ways for us to innovate and do things better, your opinion matters to us!

    • "Horrible place to work"

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        Current Employee - Anonymous Employee 
        Doesn't Recommend
        Negative Outlook
        Disapproves of CEO

        I have been working at ISS

        Pros

        You get paid weekly and some people are nice. For the most part you work at your own pace. Good benefits and flexible.

        Cons

        They’re racist. They treat everyone like own them and like they’re supposed to read minds. Their communication is horrible. They never communicate anything to anyone until after the fact. They allow people to lie and do what they want and they play favorites. It’s a terrible place to work. They talk about all of their cleaners and companies and higher ups like they’re nothing but then turn around and smile in their face....

        Show More

        Advice to Management

        Stop playing favorites and run the company according to production! Maybe the. You won’t lose accounts so often. Force people to take accountability and stop sweeping things under the rug and being racist.

        ISS2018-01-31

        ISS Response

        February 5, 2018VP Talent, Learning & Development

        Thanks for taking the time to review ISS. We are distressed to hear about your experience. We at ISS have a ZERO TOLERENCE policy for discriminatory behavior of ANY KIND. My hope is that you shared this with the local P&C representative. However, if you have specifics you can ...

        Show More
      • "Supervisor"

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        • Work/Life Balance
        • Culture & Values
        • Career Opportunities
        • Compensation and Benefits
        • Senior Management
        Former Employee - Anonymous Employee in Oklahoma City, OK
        Recommends
        Positive Outlook

        I worked at ISS part-time for more than 3 years

        Pros

        Lucky to have a good crew.. Cleanup crew for big venues. Can work your way up to raises bc of contract work .. Free concerts and events

        Cons

        High turnover Low pay for some Micromanagers

        Advice to Management

        Keep your good people

        ISS2018-01-08

        ISS Response

        January 22, 2018VP Talent, Learning & Development

        Thanks for your review! We are working on solving for the turnover issue. We recognize that this issue is detrimental to our employees and our customers. We are implementing some new training starting with the Country Leadership Team called Leading the ISS Way. Better leaders have ...

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      • "Site Operations Manager"

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          Current Employee - Anonymous Employee 

          I have been working at ISS full-time

          Pros

          Growth, Career Progression , Training , Travel

          Cons

          Shrink, More resources needed to stay competitive in the field

          ISS2017-12-12

          ISS Response

          January 22, 2018VP Talent, Learning & Development

          Thanks for your review! Having enough resources is certainly a challenge. We need to be more creative at our customer sites with how we staff our contracts. In addition, we need to ensure we are not to heavy on corporate roles. We need to work thin but smart!

        • "Company great."

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            Former Employee - Anonymous Employee 

            I worked at ISS full-time

            Pros

            Co-workers were amazing and still keep in touch

            Cons

            Communication could be better. Alot of positions filled with employees who are placed instead of capable.

            ISS2017-11-03

            ISS Response

            January 22, 2018VP Talent, Learning & Development

            Thanks for your review! I think ISS is GREAT as well! But, like any organization we have our areas of opportunity. We will be implanting an Applicant Tracking System late March/early April. This will allow full transparency to open roles and allow ISS employees and external applicants ...

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          Found 608 reviews