ISS Solutions Reviews | Glassdoor

ISS Solutions Reviews

Updated April 3, 2017
18 reviews

Filter

Filter

Full-time Part-time

2.9
Star Star Star Star Star
Rating Trends Rating Trends
Recommend to a friend
Approve of CEO
ISS Solutions CEO Peter Brooks
Peter Brooks
11 Ratings

18 Employee Reviews

Sort: Popular Rating Date

  1. "Just a Job"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Help Desk Analyst in Langhorne, PA
    Current Employee - Help Desk Analyst in Langhorne, PA
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Great co-workers and management. Health benefits are ok. 401 match and quarterly bonus. This is a good job to get some experience or as a second job.

    Cons

    Opportunities for advancement are very limited here. Pay is below national average for the level of support given. High turnover. Cost of health benefits increase each year by 5-10%, however pay increases average 2%.

    Advice to Management

    Pay your employees what they are worth. You will save money in the long run from hiring, background checks, training, etc due to the high turnover.


  2. "Great people, Poor Management"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Help Desk Analyst in Langhorne, PA
    Current Employee - Help Desk Analyst in Langhorne, PA

    I have been working at ISS Solutions full-time (Less than a year)

    Pros

    Most coworkers realize the BS and just make the best of it

    Cons

    Some employees will step on each other to get promotions

    Advice to Management

    Be more present


  3. Helpful (1)

    "You are better off working at Fast Food!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Helpdesk Analyst in Philadelphia, PA
    Former Employee - Helpdesk Analyst in Philadelphia, PA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at ISS Solutions (More than 5 years)

    Pros

    Benefits include Health, Dental and Vision Insurance
    Casual Dress code

    Cons

    Low paid causes High Turnover
    Paid is not competitive at all
    All procedures are not permanent every day, may differ and change based on whoever is the supervisor on duty
    no advancement opportunities
    Not enough Training provided, request for more training were advised to Google and Self Teach, even proprietary technologies

    Advice to Management

    Please paid your employees an actual competitive rate according to the market.
    Actually provide training to your employees instead of telling them to Google everything.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Helpful (2)

    "Good ideas, poor execution"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Clinical Engineer in Virginia Beach, VA
    Former Employee - Clinical Engineer in Virginia Beach, VA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at ISS Solutions (Less than a year)

    Pros

    Good benefits and retirement matching

    Cons

    Business growth expectations are unrealistic. Double digit profits in this environment are unrealistic.

    Advice to Management

    Look at the big picture and compare other profit centers to market.


  6. Helpful (1)

    "Previous ISS Tech"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Help Desk Analyst in Langhorne, PA
    Current Employee - Help Desk Analyst in Langhorne, PA
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Great place to start out in the tech would. There's so much to learn about different printers from setting them up to troubleshooting printers. Provided all benefits,health , vision, dental, etc. Everyone was pretty nice and helpful.

    Cons

    Pay wasn't that great when i started back in 2012


  7. "Previous happy employee"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Manager in Newtown, PA
    Former Employee - Account Manager in Newtown, PA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at ISS Solutions (More than 5 years)

    Pros

    Great people, great Company I work there again in a heart beat

    Cons

    None that I am aware of

    Advice to Management

    Thank you


  8. Helpful (1)

    "Great Company."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - PC Installer in Danville, PA
    Current Employee - PC Installer in Danville, PA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at ISS Solutions full-time (More than 3 years)

    Pros

    Worked in the Danville office. Upper management is great. Good relationship with Geisinger as well.

    Cons

    None that I can think of.

    Advice to Management

    Keep it up.


  9. "Long stable history, w/people of tenure that know the business well."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Pass in Philadelphia, PA
    Former Employee - Pass in Philadelphia, PA
    Recommends
    Neutral Outlook
    Disapproves of CEO

    I worked at ISS Solutions full-time (More than 3 years)

    Pros

    Good middle management with stable, highly respected parent Healthcare system

    Cons

    Mediocre to low pay and long hours. Must be a long-term knowledgeable associate (self-motivated, entrepreneur) to survive here.

    Advice to Management

    Listen more to middle and upper-middle management. They hold the secret to success.


  10. Helpful (2)

    "Where's the Growth"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Entry BMET in Wilkes-Barre, PA
    Current Employee - Entry BMET in Wilkes-Barre, PA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at ISS Solutions full-time (More than 3 years)

    Pros

    Great oppurtunity to run your life into the ground.

    Cons

    Corporate values, lack of compassion and care. No room for advancement or increase in living wages. Dead end, do not join this team.

    Advice to Management

    2.5 percent increase a year is pitiful, and you cannot keep employees if you don't treat them well. Cost of re-employing the same position over and over is very unproductive.


  11. "Thank goodness this organization is owned by a great company like Geisinger Health Systems"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Langhorne, PA
    Former Employee - Anonymous Employee in Langhorne, PA
    Recommends
    Negative Outlook
    Disapproves of CEO

    I worked at ISS Solutions full-time (More than 3 years)

    Pros

    Geisinger Health System ownership
    Great co workers
    Great entry level position for Help Desk Associates

    Cons

    Nepotism
    Old Boys network
    Lacking of business sense

    Advice to Management

    stop hiring your unskilled family members
    try paying market price for your IT professionals
    stop trying to sell a bonus plan that you know isnt meant to bridge the salary gap



Showing 18 of 18 reviews
Reset Filters