ITE Group Reviews | Glassdoor

ITE Group Reviews

Updated June 26, 2017
13 reviews

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2.8
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ITE Group CEO Mark Shashoua
Mark Shashoua
6 Ratings

13 Employee Reviews

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  1. "The future’s bright..."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at ITE Group full-time

    Pros

    Talented, hard-working people. Great business currently being transformed into high-performance culture by visional CEO. Impressive reward structure and development opportunities. New communications initiatives are working well. Much to look forward to.

    Cons

    IT systems and equipment need more investment.
    More in house training programmes and workshops would be welcome.

    Advice to Management

    It’s exciting to see the business changing at such pace, and to be part of it, but don’t forget that the process is exceptionally challenging for some – and all employees would benefit from some quick wins to boost morale.


  2. "Left the company dissapointed"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Event Coordinator in London, England (UK)
    Former Employee - Event Coordinator in London, England (UK)
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at ITE Group full-time (Less than a year)

    Pros

    Probably not too bad to start your career with, however no possibilities to grow and develop your skills.

    Cons

    Micromanagement of senior staff, poor organisation, nowhere to grow from your role. No appreciation of any initiative.

    ITE Group Response

    Jul 10, 2017 – HR Administrator

    Thanks for leaving feedback on your time at ITE – we’re really keen to learn from your experience and make improvements. I recently joined ITE as manager for the Event Coordinators and have been... More

  3. "International Exhibitions"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - General Manager in Istanbul (Turkey)
    Former Employee - General Manager in Istanbul (Turkey)
    Recommends
    Positive Outlook

    I worked at ITE Group full-time (More than 5 years)

    Pros

    Multinational support, international exhibitions, know-how share

    Cons

    too much travel, distributed management

    Advice to Management

    well done


  4. "Commercial"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Commercial Leadership
    Current Employee - Commercial Leadership
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at ITE Group full-time (More than 3 years)

    Pros

    ITE Group combines a nice level of entrepreneurship with a supportive corporate environment. Generally speaking, there has been a great deal of freedom and autonomy to chart your own path, to set your own plans/ strategy as well as to deliver it. That level of entrepreneurship is changing with new management and given down economy but still a very nice place to work and to grow. Great for cultural diversity, for challenging markets in need of development and for travel.

    Cons

    Just as you have at almost any large company as culturally diverse as ITE, the communication between team members, between offices and the agreement on goals/ initiatives could be much better. There is often less collaborative spirit than is required to meet the goals.

    Advice to Management

    Develop a more healthy and trusting environment through increased communication with staff members. Overcommunicate in critical times - this would help the team members understand the issues so that they can buckle down and get creative to help you solve problems proactively.


  5. "A decent business with decent people, busy adapting to the future"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in London, England (UK)
    Current Employee - Anonymous Employee in London, England (UK)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at ITE Group full-time (More than 5 years)

    Pros

    International company with an interesting mix of exhibitions across many geographical markets. Good company culture with people who work hard, care passionately about their products & who know their businesses. Opportunities for career progression as the business changes and adapts itself to the 21st century with a new management team.

    Cons

    Some disconnect as the business changes. Also decisions can be made in different ways across different markets, which sometimes creates inconsistency and tension between different offices. But this is natural for a business that operates across many regions with different approaches and mentalities.

    Advice to Management

    Keep on going with the changes that you are driving through the business. Whilst ITE was always a good company to work for (from a day-to-day perspective and employer / employee relations), the business sometimes drifted and was at the mercy of its markets - as they did well, so did ITE - and when they went badly, so did we. Giving the company a clearer vision is a good thing and the business is starting to feel more dynamic and professional. This demonstrates to me that there is no need to focus on the clever stuff - a lot of value can be created by getting better at the basics.
    Just bear in mind that some of ITE's peculiarities come from the way that it needs to be in some of the unusual places in which it does business.


  6. "Waste of time to work here not worth to try"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Exhibition Sales in London, England (UK)
    Former Employee - Exhibition Sales in London, England (UK)
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Pros

    Coffee and tea and International company

    Cons

    Team leader gives no support. They are confused themselves keep contradicting themselves with expectations and have unrealistic expectations and blame others. No management skills and strategy in place

    Advice to Management

    Training and developing staff we all want to learn. Team leader are comfortable in their jobs and expecting more from staff than they do. Without your staff you will never achieve your goals. Company needs new team leader and fresh approach to the business


  7. Helpful (1)

    "Mostly pros and good travel opportunities"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Manager in London, England (UK)
    Current Employee - Sales Manager in London, England (UK)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at ITE Group full-time (More than 5 years)

    Pros

    Good and uncapped commission if you do well, flexible and friendly environment, and good travel opportunities. Good company to learn the trade, plenty of experienced people to help you along the way.

    Cons

    Not much opportunity for career progression.

    Advice to Management

    Put in place some kind of structure for people to progress in their roles.

  8. Helpful (1)

    "Working at ITE Group"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Accounts Assistant in London, England (UK)
    Current Employee - Accounts Assistant in London, England (UK)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at ITE Group full-time (More than 3 years)

    Pros

    Working at ITE gives employees the opportunity to work for an international company that is recognised as being one of the largest and best in its field. The sector it operates in is dynamic and unique.

    The work tends to have an element of variety and many people love working here.

    Most of the necessary and desirable resources are in place.

    In those cases that it is suitable, there is the option of flexible working for most employees at least occasionally (and regularly for a certain number).

    Efforts are made by senior management to engage with staff and inform them of what is going on in the business.

    In some instances, appropriate external training resources are available.

    There is an interesting mix of people in the office. Most colleagues and managers are friendly and supportive.

    Cons

    The training provided could be improved – particularly on-the-job training. Time pressure is a factor here.

    Failure in some areas to act on employee suggestions or adequately respond to queries. Again, this is at least partially due to time pressure.

    Some confusion on individuals’ areas of responsibility.

    The opportunities for career progression are limited (however, this is an issue in almost all but the most rapidly growing organisations).

    Travel opportunities for staff outside of the Sales Function and Senior Management Team could be more widely encouraged and made more accessible.

    There are problems in relation to the quality and number of different software systems used across the group.

    Advice to Management

    There is sometimes a lack of communication or miscommunication between the various offices. Each of the offices operate in different ways, which makes the business appear inconsistent and more difficult to manage. There are sometimes disagreements between the local offices and the head office and a reluctance to follow sensible instructions issued by head office.

    When employees join the organisation, a full induction should take place. As well as being provided with information on the company (and ideally being given the opportunity to attend an event), a structured on-the-job training programme on how to complete this role should be provided. When an employee takes on a new role or expands their current role, further structured training programme should take place.

    When an employee makes a reasonable suggestions on improvements to processes, highlights a problem or presents a query to another employee that is within their control, these should be enacted or resolved. If this is not possible, a satisfactory reason should be provided. If this is not completed within a certain timeframe, the latter employee should face some form of punitive action. The group is missing out on making improvements and fulfilling various requirements and no is held responsible.

    A lot of the cons listed can be related to the fact that many people appear to have excessive workloads. Therefore, it would be logical to conduct reviews into each department to establish the exact areas of responsibility for each individual and whether further resources are required. If it is decided that more staff are needed on a long-term basis, this should be tackled as quickly as possible. In those cases that there is uncertainty regarding responsibility, a sensible but firm allocation of tasks should be enacted and the completion of these monitored. If the need arises for new tasks to be completed, a discussion should take place regarding who should take these on and these too should be allocated to a specific employee.

    There are real benefits for employees that can be realised through attending the events that the company organises and in visiting other offices. For those employees who do not work in the Sales department or as part of the Senior Management Team, the opportunities to travel are limited. For those who state they would like to travel for appropriate business reasons, a simple but effective process to allow them to do so should be established. Some limits will need to be put in place to ensure the system is not abused and adequate cover for this individual will need to be arrange within the department. Also, generally encouragement for employees to travel should be given by the Senior Management Team and even built into the plans for an employee’s training and progression.

    There are problems in relation to the quality and number of different software systems used. Across the group, a large number of different software systems of various types are used. Some of these have serious problems. It would be advisable to conduct a review into which of these are effective and if any could be put in place for use across the group. If none were found to meet these criteria, an entirely new enterprise resource planning system which is considered effective should installed.

    It would be very hard to completely remove the chance of miscommunication between offices, particularly given the different languages spoken. I would encourage people to keep asking questions until they are confident they have received the correct answer. The lack of communication which sometimes occurs may be a cultural issue. It will probably only be resolved when all offices understand the needs of the other parts of the business and realise that the circumstances in which communication is appropriate. A real effort should be put in to make positive changes to the culture. Also, linked to this, efforts should be made to achieve a high level of consistency between the offices though establishing best practise and making appropriate changes to those offices which fall short.

    There will sometimes be cases in which the head office and the local offices disagree or fail to comply with the instructions of the head office. If the local office can produce a suitable reason for this (an issue of illegality within the country the local office is based for example), then it is reasonable for the head office to accept that procedure may have to be altered for this particular location. However, such instances should be rare and the head office should have control of the local offices. I would recommend that in instances in which the local offices refuse to comply the appropriate senior staff at Head Office should become involved and make a decision on the matter.


  9. "a company full of injustices"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Executive in Istanbul (Turkey)
    Current Employee - Sales Executive in Istanbul (Turkey)
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at ITE Group full-time (More than 5 years)

    Pros

    you earn an experince to work for a multinational company that is famous in it's own area.

    Cons

    Totally slavery... the salaries/bonuses are very low and imbalanced for the employees compared to the directors and managers of local offices.

    Advice to Management

    Please ask local office managements why the number of the directors/managers are 2 times higher than ordinary employees.

    ITE Group Response

    Dec 5, 2016 – Regional Director - EMEA+

    Thank you for taking the time to complete a review on Glassdoor. I’m glad that you are taking some good working experiences from your time with ITE. It’s obviously disappointing to see that you... More


  10. "Marketing Executive"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend

    Pros

    International environment with a start-up mentality

    Cons

    Chaotic business infrastructure, no support & improvement from managers, budget cost is everything

    ITE Group Response

    Nov 8, 2016 – Group Senior HR Manager

    Thank you for taking time to post a review of ITE Group on Glassdoor. As part of our commitment to engage and listen to all employees, past, current and potential, we have just started proactively... More


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