ITHAKA Reviews | Glassdoor

ITHAKA Reviews

Updated April 17, 2018
33 reviews

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3.8
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33 Employee Reviews

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  1. Featured Review

    "Growing organization, with good people at the top"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in New York, NY
    Former Employee - Anonymous Employee in New York, NY
    Recommends
    Positive Outlook

    I worked at ITHAKA full-time

    Pros

    I worked for JSTOR, a division of ITHAKA that has wonderful leadership at the very top, as well as a truly collaborative and supportive environment on the editorial side. There are many new and exciting things going on at JSTOR, and very smart people doing good work.

    Cons

    1. Sometimes it seems like the organization wants to take bold steps to change, but simultaneously feels bound to the way it currently operates. 2. Depending on where you fall in the structure, there may not be many opportunities for growth beyond mid level.


  2. "Best place I've ever worked except my own company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Scrum Master in Ann Arbor, MI
    Current Employee - Scrum Master in Ann Arbor, MI
    Recommends
    Positive Outlook

    I have been working at ITHAKA full-time (More than 3 years)

    Pros

    Great management team, progressive and inclusive environment, goal focused without being high pressure

    Cons

    Not be best pay in town

    Advice to Management

    Keep up the good work!

  3. "Director Customer Experience"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Director, Customer Experience in New York, NY
    Current Employee - Director, Customer Experience in New York, NY
    Recommends
    Positive Outlook

    I have been working at ITHAKA full-time (Less than a year)

    Pros

    Inspiring organizational mission
    Work with some great people
    Choice of two medical plans, one at no cost to the employee
    Employer paid dental, vision, life insurance, and employee assistance programs
    Employer contributed retirement and much, much more

    Cons

    I'm new to ITHAKA but have been watching the organization progress for years. This is one of the leading brands in the industry. I haven't found any downside yet.

    Advice to Management

    The management team has built an incredible organization--and there's many more opportunities being uncovered through empirical and anecdotal evidence.


  4. Helpful (1)

    "Website Support Specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Website Support Specialist in Ann Arbor, MI
    Former Employee - Website Support Specialist in Ann Arbor, MI
    Recommends

    I worked at ITHAKA full-time (More than a year)

    Pros

    My team was comprised of AWESOME people who I loved working with and learned a lot from-- very smart, real, and passionate.

    Cons

    It's an older, established nonprofit that is averse to innovation and doesn't like change. Getting "new" things done was sometimes a struggle.

    Advice to Management

    My managers were great, but to company-wide leadership I say: Trust your people-- they're smart, and you hired them for a reason! No micromanaging.


  5. Helpful (2)

    "Not a place for a career but okay first job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in New York, NY
    Current Employee - Anonymous Employee in New York, NY
    Doesn't Recommend
    Positive Outlook

    I have been working at ITHAKA full-time

    Pros

    Friendly people who mean well, good work-life balance, lots of vacation days, good health benefits, you probably won't hate the place

    Cons

    Low pay, lack of upward mobility, high turnover, poor morale, not very mission focused for a nonprofit, you probably won't love the place

    Advice to Management

    Make an effort to retain good talent. Don't make your employees beg for every raise. Make newer employees feel like they have a future at ITHAKA.


  6. Helpful (2)

    "Divergent visions @ ITHAKA"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - User Experience Designer in New York, NY
    Former Employee - User Experience Designer in New York, NY
    Doesn't Recommend
    Neutral Outlook

    I worked at ITHAKA full-time (More than a year)

    Pros

    Great pay and benefits package, talented co-workers working hard to solve IT problems, and great IT and HR support.

    Cons

    Disparate product visions and goals. While Ithaka has implemented Agile methodology for software development they've taken the ceremonies too literally; days are filled with mostly useless status meetings and it's hard not to feel micro-managed by management.


  7. "Good Company but Sometimes Misses the Mark"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in New York, NY
    Current Employee - Anonymous Employee in New York, NY
    Recommends
    Neutral Outlook

    I have been working at ITHAKA full-time (More than 8 years)

    Pros

    Ithaka provides great benefits to its employees.

    Cons

    Very few opportunities for upward mobility. There are multiple departments that are each managed differently so some departments may have more opportunities than others.

  8. "Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in New York, NY
    Current Employee - Anonymous Employee in New York, NY
    Recommends

    I have been working at ITHAKA full-time (More than a year)

    Pros

    People-centric and mission driven org. Engaging staff. Transparency in communication.

    Cons

    none to share so far.


  9. Helpful (2)

    "Great non-profit organization"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook

    I have been working at ITHAKA full-time

    Pros

    Mission driven, smart people, great organizational culture, and senior management team that really cares. It's a fast paced and ambitious organization. Also very transparent and ethical.

    Cons

    It's not really a con, but the work is complex and challenging. If you don't like to work hard and be held accountable, this is not the place for you.


  10. Helpful (2)

    "JSTOR"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Associate in Brooklyn, NY
    Former Employee - Associate in Brooklyn, NY
    Recommends
    Positive Outlook

    I worked at ITHAKA full-time (More than a year)

    Pros

    great benefits, work environment, collaborative effort, manageable work/life balance

    Cons

    low pay, unclear goals at times, can be a little unorganized

    Advice to Management

    keep up the good work, look into paying employees more


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