I worked at ITT Educational Services full-time (More than a year)
Great people to work with.
Company has shut down operations.
I worked at ITT Educational Services full-time (More than 3 years)
Initially, you feel like you're helping people realize their dream of education.
You meet a lot of interesting people and many talented co-workers, until they realize how much of a joke the place is.
1. Crazy work schedules. As a recruiter, you will have NO life. When I started, we had relatively normal hours. By the time I left, we were mandated to working 2 late nights, until 9PM, and every other Saturday. This is not the job for you if you want any sort of social life.
2. Every decision sent down from upper management is something they seemed to have thought of on a whim. They break down systems that ARE working at certain colleges, in order to blanket all processes. I don't mean at a legal stand point, or anything that should matter greatly, I am speaking at a very low level, like the number of recruiters needed to work on a specific degree program. When these decisions are made, they are often retracted for awhile, then reinstated a few months later. Processes are constantly changing - ITT just can't get it right!
3. No resources available. With the modern world breaching into technology, you'd think ITT TECH would grasp on to every venue possible. On the contrary, you are not allowed to utilize Linked In, Facebook, or any other social networking to generate and grow your business.
4. Directors at a campus level seem to be brainwashed, overpaid puppets that do not consider the value of their employees or business decisions. During the course of my 3 years with ITT Tech, I saw 42 recruiters come and go, and many full-time teaching staff. In fact, "budget cuts" came and we let go 5 of the most tenured, loved educators at the campus, to hire on under-educated, low-qualified filler substitutes. Near the end, the environment seemed to get worse and worse, more and more depressing each day.
5. Very low respect for the education of students. It was never about enrolling students who could afford to pay an overpriced tuition bill or were in school for the right reasons, it was always about enrolling at all costs and being okay with handicapping people with crippling debt for their lifetime.
6. The process of "Tier" where you are rewarded for doing well the previous week by getting all the "good" leads. If you have a fair director, they will spread these leads out and give others a chance to succeed and create a team-oriented environment. If you have a director that plays favorites (I experienced both), there will be a handful of folks who will consistently stay on top and no matter how hard you try, you'll never be thrown a bone. Seriously, you could be on the phone day and night, constantly working as hard as you possibly can, and no one will recognize your efforts unless they produce. On the other hand, recruiters who will go for the "low-hanging fruit" that will enroll and begin school, then quit a week in because they realize their mistake are rewarded with consistent pats on the back.
7. Sure, the advertising is constantly on your radar with their fancy commercials (often for programs they aren't even offering, by the way), but a good percent of students will pay 50 grand for an entry level position, and no one at the campus will blink an eye.
8. The pay seems great to an entry-level professional. You get benefits, a 401K option, it all looks pretty great from the outside perspective. Are you rewarded for your hard-work and dedication to the company? No bonuses. No commission. Yearly raises of 50 cents, if you're lucky. The hardest working people are usually the ones getting duped while the corporate fat cats and campus directors are laughing it up while driving their convertibles and taking lavish vacations.
9. The saddest part of my job was to meet some very talented professionals that had no idea how much better they could do and how much more successful they could be in other roles, at a company who appreciates their talent and skills. For one reason or another, ITT does rope in some very valuable people, but they don't seem to hold on to them for long, for very good reason. If you have any respect for your career, don't spend a minute of it with this company. It's great for entry-level, and I was lucky enough to have some really great mentors, but it's really not worth the headache to be a part of a dishonest and unorganized environment with no respect for the people that are instrumental in building their business.
Advice to Management
Treat your employees as assets. Invest in them. Realize that although there is a stigma attached to employment in education, you CAN break it by appreciating your people and not treating them as disposable slaves. There are plenty of talented people I have seen come and go - with a bit of nurturing, appreciation and opportunity, you may be able to hold on to them - it would certainly be to your benefit.
Before you make decisions, think about it at the very lowest level. Do a little research! It wouldn't hurt to have a panel of "field" employees nationwide that could help field some discussion over certain decisions - you may find it could end the constant flip-flopping back and forth with processes and procedures.
opportunity to advance
introduction to management
Late nights for admissions reps
Advice to Management
Get on a local level instead of staying at corporate so you know what challenges each location is facing.
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