ITT Educational Services Reviews

Updated Oct 16, 2020

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2.4
19%
Recommend to a Friend
22%
Approve of CEO
ITT Educational Services Chairman and CEO Kevin M. Modany
Kevin M. Modany
37 Ratings
Pros
  • "Nice facility, plenty of free parking, free lunch three times per week(in 4 reviews)

  • "It was great helping students find funding for school(in 4 reviews)

  • Cons
  • "There is no merit increase, just a cost of living increase which is insufficient(in 3 reviews)

  • "Even promotions are limited to once a year and provided in conjunction with the annual cost of living increase(in 3 reviews)

  • More Pros and Cons
    Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.
    1. 5.0
      Current Employee, less than 1 year

      review

      Oct 3, 2016 -  
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Great people who were passionate about helping students.

      Cons

      Regulatory scrutiny on the postsecondary education sector

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    2. 3.0
      Former Employee, more than 3 years

      Company Closed

      Oct 16, 2020 - Corporate Recruiter in Indianapolis, IN
      Recommend
      CEO Approval
      Business Outlook

      Pros

      The employees were great to work with.

      Cons

      worked in cubicles so anyone walking in the area could hear the offer information

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    3. 4.0
      Current Employee, more than 3 years

      Good work life balance but little room for advancement.

      Mar 17, 2014 - Anonymous Employee in Carmel, IN
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Far fewer hours than is typical in my field allows for a good work life balance. Responsibilities are clear and I'm allowed to work independently as long as work is accurate and on time. Benefits are above average. Pay is consistent with responsibilities not necessarily experience.

      Cons

      Management tends to micromanage. It is difficult to advance because there are few opportunities to take on new challenges. Work schedules are not flexible. A new flexible work schedule was implemented but was so tightly controlled that it did little to add flexibility. There is a clear divide between long term employees and newly hired employees. The "Things have always been done this way" attitude makes enacting positive change difficult. New employees are often talked down to and criticized despite being more qualified than some of the more tenured employees. Many policies favor the more tenured employee and perpetuate this attitude and encourage people to leave around the 3 year mark. There is also a clear divide between the schools and HQ staff. Many school employees operate in an us against them mentality and push back on following policies even if the policies is intended to comply with external regulations. These staff members are operating on a process mentality and lack the understanding of the reasons behind the policies.

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      6 people found this review helpful
    4. 3.0
      Current Employee, more than 3 years

      Muddled Corporate Leadership, Okay Co-Workers

      Mar 10, 2014 - Registrar 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Every campus is different, but in my experience, there are people at each campus who care and are willing to do their best to help students. Those are the people I stuck around for. We have had a lot of success stories. You really can help people to make a difference in their lives here.

      Cons

      Corporate HQ is constantly cutting down. 'Cost-saving practices' are getting introduced all the time. These are often to the detriment of the students and employees. Mandatory online classes are becoming common. In a school with advertises 'hand-on experience' many people are disappointed with what ITT is becoming. Benefits are okay at best.

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      6 people found this review helpful
    5. 4.0
      Current Employee, less than 1 year

      Adjunct Instructor - LOVE the position, terrible compensation

      Feb 18, 2016 - Adjunct Instructor in Fort Myers, FL
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Great position for someone with a passion for teaching looking to supplement their income or gain teaching experience. Classes are pre-designed but there is just enough wiggle room to add your own flare. Great position for someone who is outgoing and can engage students in the classroom - you must be able to engage students to do well here. Students are a blast (for the most part). Faculty and staff create a positive work environment. I really enjoy teaching here.

      Cons

      Very low pay for the amount of work you are required to put into the course. Between teaching a 5 hr class once a week, grading, , inventorying an setting up labs, printing course materials, putting together your lectures, taking online training courses and tracking student attendance/retention - you are easily making less then minimum wage.

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      4 people found this review helpful
    6. 1.0
      Former Employee, more than 8 years

      Oppressive Work Environment

      Mar 11, 2014 - Headquarters Salaried Position in Carmel, IN
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Starting pay is at or above market

      Cons

      At headquarters all is ruled by the CEO. He has to provide approval for everything, including salary offers for every position, even temporary employees or if an employee wants to switch desks within a department. Really? As a result it takes forever to get anything approved. The environment is toxic and there is high turnover. Due to the Dept. of Education mandating that employees who bring in new students cannot receive incentives, and the wording of the regulation stating something about employees directly or indirectly related to bringing in new students, management decided that ALL employees in some way indirectly influence students. As a result, no employees, from executives all the way down to mail room clerks receive any annual increases or bonuses except for an annual cost of living. Even promotions are limited to once a year and provided in conjunction with the annual cost of living increase. There is no real incentive to do a good job and perform above average as it has no bearing at all on annual increases.

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      7 people found this review helpful
    7. 3.0
      Current Employee, less than 1 year

      ITT - a cash cow.

      Oct 21, 2008 -  in Indianapolis, IN
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Good place for a person to stop their career aspirations, and then focus on family or other things of life. Great health benefits. Good recognition of family and life style balance. Seldom are long hours required. Decent 401k program - 3% match on 6% contributions, 3yr cliff, meaning fully vested after just 3 yrs.

      Cons

      No bonuses and no effort toward process improvement. The company business strategy is about 6 or 7 years old. It is in need of a serious re-tooling. There are serious questions about how much further the current strategy can continue. There is no mention of new components of growth. Dress code is old school and flex-time is still a foreign concept.

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      4 people found this review helpful
    8. 3.0
      Former Employee, more than 1 year

      Okay People and Company Hours are terrible

      Jan 16, 2015 - Anonymous Employee 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Company communication Friendly people teaching company policies They love promoting from within you just have to be willing to move to a new campus Lots of different campuses throughout US.

      Cons

      HOURS Hours Hours.. shifts start 9-6, 10-7 11-8 and 12-9 Talk about not having a life! Sales Sales Sales-Always trying to sell the school no matter what position jobs rely on the sales so always worried about lay offs Majority of students don't even start school they never show up so all that hard work you do for them is for nothing huge divided between different departments. Majority of promotions are only through corporate

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      6 people found this review helpful
    9. 2.0
      Current Employee, less than 1 year

      Disappointing at Best

      Nov 8, 2013 -  
      Recommend
      CEO Approval
      Business Outlook

      Pros

      My direct management is great. I would work for or with him anytime. He has helped shield the people working for us from a lot and does a good job a making sure his people know he cares about their career goals as well.

      Cons

      No pay incentives. You only get cost of living increase based on the government recommendations for raises. Everyone at HQ gets the same raise each year. No bonus below VP. So the only incentive you have is to not get fired. This really crushes moral and go get 'em attitudes.

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      4 people found this review helpful
    10. 3.0
      Former Employee, more than 3 years

      Um, "interesting place to work"

      Mar 13, 2014 - Education Secretary 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      I found most of the people to be fairly nice, easy to get along with. Marketing manager was the hail-fellow-well-met type who INSISTED that I drop everything to test a prospective student right NOW.

      Cons

      See above about the marketing manager for the particular campus I used to work at. I understand that he was promoted after I left. I rarely got a full lunch break because the head admin asst just "happened" to take HER lunch when it was her time to test students.

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