ITT Educational Services Reviews | Glassdoor

ITT Educational Services Reviews

Updated February 7, 2017
59 reviews

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59 Employee Reviews

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Pros
  • Nice facility, plenty of free parking, free lunch three times per week (in 4 reviews)

  • It was great helping students find funding for school (in 3 reviews)

Cons
  • There is no merit increase, just a cost of living increase which is insufficient (in 3 reviews)

  • Even promotions are limited to once a year and provided in conjunction with the annual cost of living increase (in 3 reviews)

More Pros and Cons

  1. Helpful (7)

    "Working at ITT"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Carmel, IN
    Former Employee - Anonymous Employee in Carmel, IN
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    The people here are awesome to work with. Some of the employee appreciation things are nice (going to the race for free and the state fair, free lunch 3 times a week *u might not like it all*)

    Cons

    management is closed minded and clique-ish. Raises are given once a year (Feb) if given at all. No room for advancement unless someone else moves or leaves. High turnover and no replacements. Old equipment used (still using XP and Oracle 9 with no support).

    Advice to Management

    Appreciate your loyal employees and empower them not just talk about it. Open your minds


  2. Helpful (8)

    "Worst career decision of my life"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Carmel, IN
    Current Employee - Anonymous Employee in Carmel, IN
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at ITT Educational Services full-time (More than a year)

    Pros

    I enjoy my coworkers. You get a free lunch 3 days a week.

    Cons

    The entire corporate culture is toxic. Recently the company changed the insurance policy. If your spouse is eligible for health insurance through their employer, ITT will NOT cover them (even if you pay for it) and will fine you if you lie about it. Executives use the front door; everyone else is required to use the servants entrance (the employee nickname for the side door). Corporate priorities change daily. There is no strategic leadership.

    Kevin Modany does quarterly updates where he completely disregards the plummeting stock, litany of lawsuits, and lowered student enrollment. Instead rose-colored glasses list of people who have stuck around for 5+ years. The stock continues to plummet, Kevin Modany is pulling in $8.7M according to Forbes, and the board of directors is doing nothing about it.


  3. "I am still in the hiring process"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Admission Representative in Knoxville, TN
    Current Employee - Admission Representative in Knoxville, TN
    Positive Outlook
    No opinion of CEO

    I have been working at ITT Educational Services full-time

    Pros

    It seems that the best reason to work there would be for the benefits

    Cons

    Calling perspective students might be challenging

    Advice to Management

    None at this time


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  5. Helpful (6)

    "Good work life balance but little room for advancement."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Carmel, IN
    Current Employee - Anonymous Employee in Carmel, IN
    Approves of CEO

    I have been working at ITT Educational Services full-time (More than 3 years)

    Pros

    Far fewer hours than is typical in my field allows for a good work life balance. Responsibilities are clear and I'm allowed to work independently as long as work is accurate and on time. Benefits are above average. Pay is consistent with responsibilities not necessarily experience.

    Cons

    Management tends to micromanage. It is difficult to advance because there are few opportunities to take on new challenges.

    Work schedules are not flexible. A new flexible work schedule was implemented but was so tightly controlled that it did little to add flexibility.

    There is a clear divide between long term employees and newly hired employees. The "Things have always been done this way" attitude makes enacting positive change difficult. New employees are often talked down to and criticized despite being more qualified than some of the more tenured employees. Many policies favor the more tenured employee and perpetuate this attitude and encourage people to leave around the 3 year mark.

    There is also a clear divide between the schools and HQ staff. Many school employees operate in an us against them mentality and push back on following policies even if the policies is intended to comply with external regulations. These staff members are operating on a process mentality and lack the understanding of the reasons behind the policies.

    Advice to Management

    Communication with employees at all levels would go a long way. The focus on compliance is important but unless the reasoning behind policies is clear employees will fill in their own reasons.


  6. Helpful (5)

    "Over worked. Under paid. Under appreciated."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Docs in Carmel, IN
    Former Employee - Docs in Carmel, IN
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at ITT Educational Services full-time (More than 3 years)

    Pros

    interactions with students. Helping them toward their goals.

    Cons

    Poor work schedules. Unrealistic goals. Lack of resources. For a technical school, not very technical.

    Advice to Management

    SELL! Modany has no clue. 4 million dollar bonuses on a high salary while underpaying and firing good people.


  7. Helpful (7)

    "Oppressive Work Environment"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Headquarters Salaried Position in Carmel, IN
    Former Employee - Headquarters Salaried Position in Carmel, IN
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at ITT Educational Services full-time (More than 8 years)

    Pros

    Starting pay is at or above market

    Cons

    At headquarters all is ruled by the CEO. He has to provide approval for everything, including salary offers for every position, even temporary employees or if an employee wants to switch desks within a department. Really? As a result it takes forever to get anything approved. The environment is toxic and there is high turnover. Due to the Dept. of Education mandating that employees who bring in new students cannot receive incentives, and the wording of the regulation stating something about employees directly or indirectly related to bringing in new students, management decided that ALL employees in some way indirectly influence students. As a result, no employees, from executives all the way down to mail room clerks receive any annual increases or bonuses except for an annual cost of living. Even promotions are limited to once a year and provided in conjunction with the annual cost of living increase. There is no real incentive to do a good job and perform above average as it has no bearing at all on annual increases.

    Advice to Management

    The CEO needs to trust his employees and relinquish control and delegate. Consider work-life balance and implement any of the following: Job share, part-time employment, telecommuting, staggered work schedule, etc. Do not treat salaried employees as if they are hourly and force them to work 8:00 to 5:00, even when working 3-4 hours the evening before or when work travel gets you back home at midnight.


  8. Helpful (4)

    "Should have quit the day I started"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Executive Administrative in Carmel, IN
    Former Employee - Executive Administrative in Carmel, IN
    Doesn't Recommend

    I worked at ITT Educational Services full-time (More than 3 years)

    Pros

    Some nice people and a nice lunch room

    Cons

    Micromanaged from the top down

    Advice to Management

    no, no, no, no, no


  9. Helpful (4)

    "Disappointed"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - HQ Employee in Indianapolis, IN
    Current Employee - HQ Employee in Indianapolis, IN
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at ITT Educational Services full-time (More than 3 years)

    Pros

    I am part of a great team who works toward common goals. There are many people who understand their focus is to ensure the students obtain knowledge to improve their lives and community.

    Cons

    Turmoil, compensation, culture, reactive approach. Work under fire has come to be the norm vs providing employees the necessary tools and knowledge to be effective in their position.

    Advice to Management

    Doesn't matter as management is limited in their ability to take action on their own.


  10. Helpful (2)

    "ok if you really need a job"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Carmel, IN
    Former Employee - Anonymous Employee in Carmel, IN
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at ITT Educational Services full-time (More than 5 years)

    Pros

    company activities (Indians game, Symphony, lunches brought in)

    Cons

    No raises, limited job growth potential, micromanaging from all levels; little flexibility or work/life balance

    Advice to Management

    Cultivate your employees and treat them like professionals and you might stop losing everyone


  11. Helpful (5)

    "Overpriced education, under-appreciated employees, no regard for lower level"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Educational Recruiter in Tampa, FL
    Former Employee - Educational Recruiter in Tampa, FL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at ITT Educational Services full-time (More than 3 years)

    Pros

    Initially, you feel like you're helping people realize their dream of education.
    You meet a lot of interesting people and many talented co-workers, until they realize how much of a joke the place is.

    Cons

    1. Crazy work schedules. As a recruiter, you will have NO life. When I started, we had relatively normal hours. By the time I left, we were mandated to working 2 late nights, until 9PM, and every other Saturday. This is not the job for you if you want any sort of social life.
    2. Every decision sent down from upper management is something they seemed to have thought of on a whim. They break down systems that ARE working at certain colleges, in order to blanket all processes. I don't mean at a legal stand point, or anything that should matter greatly, I am speaking at a very low level, like the number of recruiters needed to work on a specific degree program. When these decisions are made, they are often retracted for awhile, then reinstated a few months later. Processes are constantly changing - ITT just can't get it right!
    3. No resources available. With the modern world breaching into technology, you'd think ITT TECH would grasp on to every venue possible. On the contrary, you are not allowed to utilize Linked In, Facebook, or any other social networking to generate and grow your business.
    4. Directors at a campus level seem to be brainwashed, overpaid puppets that do not consider the value of their employees or business decisions. During the course of my 3 years with ITT Tech, I saw 42 recruiters come and go, and many full-time teaching staff. In fact, "budget cuts" came and we let go 5 of the most tenured, loved educators at the campus, to hire on under-educated, low-qualified filler substitutes. Near the end, the environment seemed to get worse and worse, more and more depressing each day.
    5. Very low respect for the education of students. It was never about enrolling students who could afford to pay an overpriced tuition bill or were in school for the right reasons, it was always about enrolling at all costs and being okay with handicapping people with crippling debt for their lifetime.
    6. The process of "Tier" where you are rewarded for doing well the previous week by getting all the "good" leads. If you have a fair director, they will spread these leads out and give others a chance to succeed and create a team-oriented environment. If you have a director that plays favorites (I experienced both), there will be a handful of folks who will consistently stay on top and no matter how hard you try, you'll never be thrown a bone. Seriously, you could be on the phone day and night, constantly working as hard as you possibly can, and no one will recognize your efforts unless they produce. On the other hand, recruiters who will go for the "low-hanging fruit" that will enroll and begin school, then quit a week in because they realize their mistake are rewarded with consistent pats on the back.
    7. Sure, the advertising is constantly on your radar with their fancy commercials (often for programs they aren't even offering, by the way), but a good percent of students will pay 50 grand for an entry level position, and no one at the campus will blink an eye.
    8. The pay seems great to an entry-level professional. You get benefits, a 401K option, it all looks pretty great from the outside perspective. Are you rewarded for your hard-work and dedication to the company? No bonuses. No commission. Yearly raises of 50 cents, if you're lucky. The hardest working people are usually the ones getting duped while the corporate fat cats and campus directors are laughing it up while driving their convertibles and taking lavish vacations.
    9. The saddest part of my job was to meet some very talented professionals that had no idea how much better they could do and how much more successful they could be in other roles, at a company who appreciates their talent and skills. For one reason or another, ITT does rope in some very valuable people, but they don't seem to hold on to them for long, for very good reason. If you have any respect for your career, don't spend a minute of it with this company. It's great for entry-level, and I was lucky enough to have some really great mentors, but it's really not worth the headache to be a part of a dishonest and unorganized environment with no respect for the people that are instrumental in building their business.

    Advice to Management

    Treat your employees as assets. Invest in them. Realize that although there is a stigma attached to employment in education, you CAN break it by appreciating your people and not treating them as disposable slaves. There are plenty of talented people I have seen come and go - with a bit of nurturing, appreciation and opportunity, you may be able to hold on to them - it would certainly be to your benefit.
    Before you make decisions, think about it at the very lowest level. Do a little research! It wouldn't hurt to have a panel of "field" employees nationwide that could help field some discussion over certain decisions - you may find it could end the constant flip-flopping back and forth with processes and procedures.


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