Icebreaker Reviews | Glassdoor

Icebreaker Reviews

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Found 67 reviews

2.8
StarStarStarStarStar
Rating TrendsRating Trends
47%
Recommend to a Friend
63%
Approve of CEO
Icebreaker CEO Greg Smith
Greg Smith
4 Ratings
Pros
Cons
  • "head office strange relation between 3 people running the show(in 8 reviews)

  • "how many african americans work for this company in north america compared to white(in 3 reviews)

More Pros and Cons
  1. "Incredibly fun"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Stock Associate 
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Icebreaker part-time for more than a year

    Pros

    Amazing Management Great Hours Great customer relations Transparency Report

    Cons

    Its the City alot of studying the product

    Icebreaker2019-02-17
  2. Helpful (2)

    "True to its roots"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Digital Marketing Specialist in Portland, OR
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Icebreaker full-time for more than 2 years

    Pros

    Icebreaker is truly a global company - they pride themselves in being kiwi and working directly with the farmers and sheep stations. I got great international experience while at Icebreaker and because (at the time) they were an independent company, you got the resources required to succeed without jumping through hoops. The company had an excellent global customer service department and happy customers make all the...

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    Cons

    There was definitely hostility from marketing since they felt at times we weren't being true to the New Zealand roots (i.e. to North America-centric). HR was a mess at times and pay wasn't anything to write home about. The founder/owner likes to micromanage.

    Advice to Management

    Trust the people you hire to do their job effectively.

    Icebreaker2019-03-12
  3. "Great improvement"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Retail Store Manager 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Icebreaker full-time for more than 4 years

    Pros

    Icebreaker invests in their SM and MIT to train them to be the best. Great partnership with my 1 up. Work life balance is great. I have been here quite a wil and there has been great improvements across the board. The IB team was open to what changes needed to be made and have implemented many of them. Communication is so much better. Part of VF now so great discount from several stores.

    Cons

    Some of the change takes a long time. Inventory management system needs to be improved to assure more accuracy.

    Icebreaker2019-02-07
  4. Helpful (1)

    "New Management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Analyst in Portland, OR
    Neutral Outlook
    No opinion of CEO

    I worked at Icebreaker full-time for more than 2 years

    Pros

    Great product. Merino is some of the best stuff on the market.

    Cons

    The leadership was lost and not sure where to take the brand. Now that they have been bought by VF, I expect major changes.

    Icebreaker2018-12-07
  5. Helpful (2)

    "It's what you make it."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Portland, OR
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Icebreaker full-time for more than 2 years

    Pros

    The Work-Life balance here cannot be beat; four weeks of vacation is rare in the US, and the flexible hours are awesome. The office environment is really relaxed. Every single person is amazing and most are friends outside of work.

    Cons

    In the past there was some restructuring and turnover which had a negative effect on morale. However I think that isn't uncommon in the outdoor industry, especially with companies experiencing growing pains like Icebreaker has.

    Advice to Management

    Keep up the momentum. There's definitely been ups and downs. The people who are here and especially the ones who've stayed through it all are here for good reason. Because they believe in what Icebreaker has set out to do. They've also sacrificed a lot. Acknowledge those sacrifices and that commitment, and show your appreciation for your people because they are the ones who've carried this company through the hardships.

    Icebreaker2018-01-29
  6. "Good"

    StarStarStarStarStar
      Former Employee - Anonymous Employee 

      I worked at Icebreaker full-time

      Pros

      Discount on products, drive sales through competitions

      Cons

      Company needs a better understanding of cost-benefit in regard to employee work hours

      Icebreaker2018-02-05
    • Helpful (2)

      "Fun while it lasted"

      StarStarStarStarStar
        Former Employee - Anonymous Employee 

        I worked at Icebreaker full-time for more than 4 years

        Pros

        Great community at the time

        Cons

        Disconnect between international offices, aggressive company culture

        Icebreaker2018-02-03
      • Helpful (8)

        "Catostraphic Failure"

        StarStarStarStarStar
        • Work/Life Balance
        • Culture & Values
        • Career Opportunities
        • Compensation and Benefits
        • Senior Management
        Former Employee - Sales Associate/Key Holder in Portland, ME
        Doesn't Recommend
        Neutral Outlook
        Disapproves of CEO

        I worked at Icebreaker part-time for more than 2 years

        Pros

        discount on clothes for employees and as gifts for immediate family

        Cons

        1. Respect is not earned nor offered at every level within the company. 2. Fake praise and sense of appreciation when targets achieved and high level of punishment when not met. 3. Astonishing turn over rates at every level from senior management to part-time employees which is a great sign of poisonous culture and mismanagement 4.Positioned as an ultra premium brand yet senior management resorts to questionable...

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        Advice to Management

        with very high turn over rate in senior management any advice would be redundant as the likelihood of any changes implemented is not feasible.

        Icebreaker2018-02-21
      • Helpful (7)

        "Job seekers beware"

        StarStarStarStarStar
        • Work/Life Balance
        • Culture & Values
        • Career Opportunities
        • Compensation and Benefits
        • Senior Management
        Former Employee - Anonymous Employee in Portland, OR
        Doesn't Recommend
        Negative Outlook
        No opinion of CEO

        I worked at Icebreaker full-time for more than 4 years

        Pros

        Flexible hours, free clothes. No leadership in the Portland office so you can do whatever you want.

        Cons

        No opportunity for growth or to have your voice heard unless you're in the Auckland office, resulting in terrible morale here. So much transition over the years that the only people left have stopped caring. Lack of respect and communication between offices.

        Advice to Management

        Nobody here knows what Icebreaker is, so get over your egos and listen to employees who know the job and demo. Hopefully VF can turn things around for you, otherwise you'll keep sinking.

        Icebreaker2018-01-23
      • Helpful (7)

        "tough journey"

        StarStarStarStarStar
        • Work/Life Balance
        • Culture & Values
        • Career Opportunities
        • Compensation and Benefits
        • Senior Management
        Former Employee - Key Holder in New York, NY
        Doesn't Recommend
        Positive Outlook
        Disapproves of CEO

        I worked at Icebreaker full-time for more than 2 years

        Pros

        fun customers and discount on clothes

        Cons

        1. very stressful sales focused environment where each interaction with customers is analysed afterwords by managers to maximize sales and to critique if not sold a lot 2. you go outside your store in cold and hot weather to stop people and try to make them come in to buy clothes 3. discounts change by change of mood from HQ in vancouver 4. you have to call people on your cell phone and they have scripts to force ...

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        Icebreaker2018-01-16
      Found 67 reviews